Curtis Heating & Cooling

They are the best price and provide great service. The only downside is that they have to be reminded to come and service my units, although I maintain a service contract.

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All of my interactions with Curtis were satisfactory. The estimator and the technicians were all professional and respectful of us and our home. They did a good job quickly and efficiently and left our house as good as they found it. The all were happy to answer any questions I had and made several useful suggestions to increase our energy efficiency.

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The estimate given to us by Curtis Heating and Cooling, when we were collecting bids from different companies, of time needed to complete this job was 5 days. In the end, after many problems they were in and out of our home for 25 days. Our problems began with incorrect placement of duct work and poor installation including holes cut too large through our floor, holes cut not square to walls for vents, destruction of our attic opening molding, marks and filth left on our ceilings. At least one of the work crew was ill-behaved and used profane language in spite of our having children in the home. Men were pulled off of our job to tend to other work, and men were placed in positions for our job where they were not fully qualified. Men showed up unannounced and unscheduled to work, as well as later than scheduled.
It was, bar none, the worst experience we have ever had with a contractor of any kind.
In the end, the operating owner/manager was unprofessional, aggressive and rude to us when we tried to address all that had gone wrong. He treated the employees who had tried their best to solve the problems and work in a stressful, understaffed situation with a rudeness and callousness that was offensive to witness.
We will never do business with this company again, and do not recommend them for any job.

**In response to the company's posting: There are multiple factual inaccuracies. If I could post pictures to provide the facts, I can and I would. I have used a variety of contractors over the past 20+ years of home ownership, and never complained about one. This experience is a first for us. In addition, the few corrections listed by Curtis where solutions we had to come up with, as they did not even notice the problem when they first completed the job incorrectly. One important truth to note is that the system was not fully functional with in the original quote. To claim that is a complete fabrication.

Also, we recently found upon entering our our attic where the system was installed, a small grey door with a screw that obviously belongs to the equipment just lying on the attic floor, and all of our personal items shoved into a heap in such a way than many were damaged. Also, the intake duct was placed in such a way that the entrance to our storage area was completely blocked. This was not necessary and was fixed quickly by another company. Our system does not work as we expected, with one side of the house getting very little air, and the other getting too much. The poorly completed work continues to be a problem for us and I continue to deeply regret using this company. I have saved my rating as an F for quality and cost, because there is no price difference, in retrospect, that would make all of this worth saving a few hundred dollars.

I called them one day and they came the following day to install the heat pump and complete the work. Their prices were quoted lower than all others. The experience was great.

It didn't.

They did an excellent job. They're very professional and nice. The price was very reasonable, and the least expensive. The workmen were professional and nice. They went through extra lengths to try and help me. The man that was there supervising actually came back the next day to see if everything was okay. I totally recommend them.