A&E

My JennAir oven broke down and I called A&E. They came over and told me I needed 800 dollars worth of parts and repairs. It seemed excessive to me so I told them I had to think about it. The technician managed to get the range somewhat working and charged me 300 dollars for his visit.    
I decided to go ahead with the full 800 dollar repair and called their number to schedule the appointment. They told me that I would have to call a different number to order the parts myself because they couldn't do it for me, so I ordered the parts listed in the estimate and they arrived a week later (one of the boxes had a hole in it).  
Two weeks later a different technician came over to install the parts. He told us that the parts that were ordered were the wrong parts for this oven and that, as of December 31st, they no longer serviced JennAir ranges, so we'd have to return the parts ourselves and find someone else to do the fixes. He did not charge for this second visit.    
I called the phone number to return the parts and was forwarded to four other people until someone told me that I would have to call the next day so they could put an order in for me to return the parts because they couldn't process a parts return on the same day as a Technician appointment. So who knows what other hoops I will have to jump through tomorrow to return the parts or how much it's going to cost me to return them.    
Now I will have to find a different company to repair my oven, which will involve paying for an initial visit, pay for the parts, wait for the parts to arrive, and then pay for the second visit to finally get my oven repaired.  
This is truly terrible service and I would advise anyone to stay as far away as possible from A&E.  

Called to schedule an appointment with Sears who contracted the job to A & E.  On the day of service I was scheduled for a 4 hour block of time to be available.  I waited the entire block, and was called at 8 minuted before the end of the scheduled block to be notified that the service provider had called in sick and I would have to reschedule.  When I tried to call back to reschedule I was on the phone for 5 minutes making it through automated menus.  I was told I could reschedule for another day but I would have to make myself available for another four hour block again.  I simply canceled altogether.

Horrible.  They charged us for the parts, then incorrectly installed them resulting in total destruction of the microwave.  They miss wired the part causing arcing (electrical sparks) inside the unit.  Given the unit was built in unit wired for 240V, this was extremely dangerous.  If I had time, I would sue them for gross negligence.
 On top of all this, when I called for refund for the service (ignoring the cost of the now destroyed microwave), they refused to issue a credit, but only said their 'unit' would have to look into it.

A&E Whirlpool Dryer Warranty Repair 
My recent experience to get our brand-new, installed two months, dryer?s electronic touch screen replaced -- under warranty ? was (I am being as kind as possible) simply horrible.  
Whirlpool had me call A&E Appliances, which sent a technician after a couple days.  Strange but true:  He did not physical touch the machine but and said he would order parts ? later.  Subsequently, I received no feedback at all, despite calling him a few times.  Finally got feedback from A&E ? after several requests to A&E for information.  A&E advised that only he (the technician) could order parts but (incredibly, A&E could not tell me if he had!  I was later advised (when I called, of course) that he had referred the request to the ?A&E Research Dept.?  Again, I received no feedback or status information even when I called back the so?called ?Research Dept.? -- if there actually is one!) to as ask.  Their entirely less than helpful answer with attitude to boot:  ?When we find the parts, they?ll be sent.?
Be ready to do all the parts research and acquisition on your own.  I contacted Whirlpool.  They found the part numbers, emailed me a schematic and parts list.  From Whirlpool I and learned that, apparently, the "A&E parts research dept." is non-existent (surprise!), because A&E just call Whirlpool, when they get around to it, and Whirlpool ?researches? to track down parts numbers and the parts themselves. 
A Whirlpool supplier, identified and contacted by Whirlpool, shipped parts to me in a week.  Note that A&E did not inform me parts had been identified and located, much less that they were shipped.  (Guess A&E never checked.) On their arrival (pleasant surprise), I had to call A&E to commence the process of scheduling a technician. 
He came, as scheduled -- some ten days later.  Please understand that neither A&E nor I could know for sure if the parts were the correct ones.  (In this instance, I had interpreted the parts schematic sent from Whirlpool (Really? Could not A&E have these on file?); I could match only part numbers to the shipping label.)
The A&E technician, entirely new to me, had been given no information by A&E that he was sent to install parts; he had been given only a "general ticket to diagnose.?  Neither A&E nor the Whirlpool parts shipment provided him with instructions.  Get this: He advised that he knew the first (no physical touch to the appliance) technician personally and, since this was a ?learn as you go repair,? he surmised that was the reason why that first technician was unexpectedly unavailable on repair day. 
So (you should sit down for this), he worked two hours and successfully installed parts-- thanks to the schematic and his perseverance.  Granted, ?learning while he went,? he removed the entire front, back, and top of the machine -- only to find the screen frame release accessible from the top of the machine without all that disassembly! The only bright spot was the second technician labored to figure how to access and find the electrical control panel and connectors. 
Researching, identifying and ordering parts should not fall to customers.  Scheduling technicians should not fall to the customer when parts arrive on the doorstep.  Not informing technicians of tasks assigned ? and how to do new tasks -- is wasteful of both my/your time and that of the technician (though they can bill theirs to Whirlpool under warranty reimbursement to you directly as they learn while they go in your home). 
The A&E telephone staff was almost entirely uninformed, seemingly unfamiliar with their duties, simply taking a request, doing nothing to inform the assigned technician of work to do or the customer of progress of parts acquisition, and blissfully disinclined to worry about any of those responsibilities. 
Needless to say, the consensus online review of A&E matches this review. Whirlpool should better vet -- and survey via follow-up --
the service quality and procedures provided in Whirlpool?s name on Whirlpool's products under Whirlpool's warranty. 
Good luck with that, too.

unknown

They've sent technicians out several times, and I'm generally happy with their services.  However, it seems as though some technicians are more knowledgeable and experienced than others which is something that others should consider.  Aside from that, they do a decent job, the company sends someone out quickly when I call, and the price is reasonable considering the frequency with which we need them for repairs.

I frequently have my washing machine fixed and I pay $40 a month and then they fix whatever goes wrong for $75 or less. The young gentleman was very professional. He knew exactly what he was doing. He was very courteous. It was what you would hope. The reason that the price is so good for me is because I belong to the service.