VALLEY LANDSCAPING

Perfect-very knowledgeable, professional, helpful, friendly staff-answered all my questions, and came up with doable solutions. Much thanks to Keith McCaskell & Mike Enright & their crew.

When we finally got scheduled, the work done was very good. The crew that worked on our property was professional and did a fine job. My only real issue was with the initial contact and scheduling process. It took multiple email communications to get an initial appointment and job estimate. Practically all communication had to be initiated by me and I had to be vigilant in my efforts to maintain communication. Rarely did the company reach out to me after our initial contact. Ultimately, because I was not a full time customer and rather, I used them for just a spring and fall clean up, with mowing for vacations only, it seemed my account was not a priority in scheduling or consistent communication. I'm certain that year round customers are likely catered to with more prompt attention and scheduling preferences. As a "part time" customer, I wouldn't recommend them as your first choice but when they eventually did the work, I was always satisfied.

Valley Tree safely cut down the tree, chipped the small branches, cut the larger pieces to firewood size and cleaned up. The job took about 2.5 hours. The firewood was left on site since it would have cost another $550 for them to load and haul off. No problem getting rid of the firewood- put up a sign in the yard for free firewood and it was gone within 24 hours. They came back 3 days later to grind the stump. Wasn't there at the time but figured it took them about 1.5 hours to finish. Did a great job. Would definitely use them again.

Valley Landscaping re-landscaped a side of our house, which included removing some large trees, stump grinding, grading the soil, putting down sod, mulching a large steep bank, and planting a few small trees and perennials.   We discussed the work with Garrett beforehand, and from the start he seemed very arrogant.  When they had to change the plans a little bit due to some underground issue I wanted to be clear on what the new plan was, so I asked a few questions and when I expressed a little bit of concern over whether the flat area would be big enough he said something to the effect of "Look, I've been doing this a long time, and you seem to worry about a lot of stuff, so just try to stay calm and trust me things will be fine."   When I told him again the dimensions of the swing set and that I wanted to make sure it would fit he said "Y'all seem like the type of people that would buy a 30-feet boot for a 20-feet space".  I guess he was trying to be funny.   But I've never worked with somebody so condescending, and don't ever plan to work with him again.
The workers showed up on time and they did good work.  But it never failed that when it was quitting time for the day, they got the h*** out of dodge in a hurry without ever talking to me, even on the final day.   Poof, they were gone.  They hooked up a sprinkler around lunch time on the final day, and explained the sprinkler to me verbally in about 2 minutes, then went on about their work for the remainder of the afternoon.   That was the final day, and they left around 5:30pm without saying a word as usual.   One would think a professional company like Valley Landscaping would leave WRITTEN instructions on how to operate the sprinkler (including how often it should be running), how often to water the sod, the trees, and plants.   But no, when the work was done that was it.  And we're not natural green thumbs.  We expected some guidance in the form on clearly written instructions on how to care for the $10,000 landscaping job they just did.  Oh, and the sprinkler was faulty so it ran for about 12 hours straight before we realized it.  I thought it seemed to be running a lot, but then started doubting what the worker told me as far as how often it should run.  Again, providing WRITTEN instructions seem like a common sense thing for a landscaping business to provide it's customers.
Valley Landscaping does good work but that by itself isn't enough, so we likely will not use them for any future landscaping jobs due to the attitude of the manager and their communication style .

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We have a long stretch of driveway that had a lot of overgrown branches hanging over it. Valley Grounds was able to give us a quote and trim the trees for us in a very timely manner. I was very happy with their work. They have done other work for us in the past (cut down old trees and ground stumps), and they have already been very professional and courteous. Their work has always been very good, and they always clean up behind themselves.

Estimate was given and we agreed on the job to be done, a month's hence. When the appointed day approached (day before) we called Valley Landscaping and talked to the estimator (Joe? Joell?) and asked if they were indeed and quot;coming tomorrow.and quot; He said that No, they weren't as the truck was in the shop for over a week (assuming they meant the truck with the mulch blower attached to it. My husband said, and quot;Well, why didn't you call to let us know? We came back from a trip especially to be home for the mulch job.and quot; The fellow said, and quot;Well, I have too many people to call.and quot; FAUX PAS!? Not great business acumen.
Rescheduled day, and the crew arrived with the big truck full of mulch. The 3 man crew was EXCELLENT. The lead guy is Sean, who is a superb worker and someone who really knows his stuff. He directed the other 2 (Chad and Vincent) and in a day and a half, they had the mulch placed on our very steep hill (front yard is very steep and is a large area...planted with many bushes and trees) and a short uphill planted area behind the house). We never saw the estimator again, but have no complaints whatsoever about the crew.
We had a huge rainstorm the night that the majority of the hill was mulched and it stayed on the hill, with only a couple of areas near the outlets of our drains and gutters. The fellows returned the morning after to finish the job (maybe 4 hours worth of work) and put rocks where the gutters and drains emit water.
GREAT JOB BY SEAN AND CREW!

We were under a significant commercial contract with these guys. We received unhealthy,
trees and now our azaleas are dead. Claimed we had a drought last summer even though we had torrential downpours twice a week all summer. Then they they totally
dropped the ball for snow removal and on one occasion and we were forced to
close our offices for the day because our staff could not get in
the parking lot. It was like
pulling teeth to get them to understand that we expected quality with
all services and that healthy plants would be nice too. We felt at times that they were not truthful with us and we just could not continue doing business with someone we could not trust.

They did all the works, but there were a few issues. To mulch the gardens, they had to take a wheel barrow down a few steps. In the process they broke a stone in our stone walkway and never said a thing about it. They also chewed up a few boards on our wooden steps.
We asked them to slope the dirt to run a certain way. They didn't do this and then spread the grass seed before checking with us. When we brought this to their attention, they did nothing to fix it.
We won't be using them again. They are expensive and should have been more responsive.

There were fast, efficient using a bucket hoist, and pleasant to deal with.

We didn't hire them. Too expensive.

The crew worked diligently to weed the whole garden. Then they applied mulch (thicker than I expected) and edged the mulch bed very nicely. They also trimmed the trees and plants to make it a professional look. The price is very good, judging from the quality of work.
The foreman that led the team was professional and worked with me to make sure he understood my expectations. He put the customer first--later on, another supervisor followed up with the job. Proper attention was paid to the project.
Overall, we were very happy with the job and intend to use them on annual basis.

I've used Varsity Landscaping several times, and I have always had very courteous, professional service. They are not the cheapest around, but they stand behind their work, and the one time I had a complaint they fixed it the very next day. In all, a great experience.

The plans, price and overall proposal were fair and timely. The landscape designer, who was also responsible for the oversight, quit the company half way through the job. The CEO came to our home and had the patio ripped up and re-installed. The second patio was much nicer but many of the rocks are loose and because they used the same stone they seem to be discoloring. The CEO never called back or came back out to check if we were satisfied with the repairs. In addition, many of the plants died since they were not properly planted.

they were on time, the work was well done, but the cost was higher than I expected

It took some time to get the work done, granted, I was low on the list considering that my damage was minor compared to what others endured after the storm. Unlike several other companies that I contacted, Valley Landscaping did call me back
They did what they said they would do, although I thought the cleanup could have been more thorough. For the small amount of work, I felt the price was a bit stiff. But, I couldn't remove the limb by myself.
I didn't answer whether I'd use them again, or not... I'd shop around before I'd use them again

We did not choose to continue the project due to the cost. We were able to DIY the front and are reconsidering our options for the back yard. I would call on Valley again for future quotes.

The service is prompt and punctual but also is fast and furious with little attention to details.

The cleanup person used a blower to clear clippings from the walkways but plastered them everywhere else including window and stair wells, against the house and trash bins. A 3-man crew routinely complete our lot, a 0.34 acre lot in 10-15 minutes. They mowed in the early morning while the grass was wet and bald stretches have emerged where wet grass clippings and long grass have been matted into a moldy mass by the mower. The crew sharply pivoted the mower to turn and gouged additional bald spots in the wetted clay soil.

The liquid fertilizer/herbicide was applied in early summer three days before they mowed and either the overspray or mowing sprayed herbicide-ladened clippings onto a flower bed and into a vegetable garden killing sensitive annual bedding plants (Osteospermum) and affecting tomato plants (epinastic growth). The application was uneven killing grass in spots and the overspray stained the perimeter fence.

I contacted the head supervisor and described the problems I have listed here. He offered compensation--waiver of the last mow and trim and the herbicide/fertilizer application charges, and the promise to revise the mowing next season to later in the day and a better day in the week. The next billing had only partial compensation and I had to call and remind them of the total promised compensation. The next billing included the remaining compensation.

The landscape designer listened to what I wanted (color in my very shady yard) and incorporated it into the design. The crew was particularly good. The edging and mulching was the best I've ever seen and my yard is very rocky. After the first day of work, I asked the crew to move a few of the plants to a different location and they were very accommodating. My yard looks fantastic!

We received an estimate for a landscaping project that also included a pool at our home from Valley Landscaping. They would subcontract the pool installation. Their prices are extreme, we gave them our budget and they came to us with a plan that was well over our budget. The employee that gave the estimate was very nice, prompt and responsive. We do not plan on using this company for landscaping projects.

The price is fairly high compared what you can get from smaller operations. The service is more professional though. It has not always been easy to figure out who was my account manager but a phone call usually results in the requests being fulfilled within a few days.

They quickly gave an estimate.

They were one of three companies to give us estimates. Theirs was the middle dollar amount. We chose them because were knowledgeable and seemed efficient. However, after they gave us an approximate date to do the work, we couldn't get in touch with them again for three weeks past that date. They didn't return phone calls or e-mails. They didn't contact us to explain the delay. They finally answered an e-mail and gave us a new date for the work. It was another week or so before it actually got done. The job is excellent, and we are very pleased with the work. It was annoying not knowing if or when they were going to show up.

On going for another contract year