Crockett Home Improvement Inc

Nothing but amateurs! I held this review because I was told, by somebody working for Crockett, that they were going out of business. I am not surprised that my relationship with them ended in a lie. We signed a contract to remodel our only bathroom. Initially they promised to complete the bathroom in two weeks. Not being naïve, I assumed it would take a month. One year later we settled without the bathroom really being complete. This project was marred by incompetence. The first crew had intra-crew drama that we got sucked into. After that, we never knew who was coming or when. Weeks would pass with no work. In the meantime, we had plumbing emptying into buckets, pipe stubs for taking baths but no functioning shower, and half-finished tile. One would think that a contractor with 40 years of experience would know how to set a traditional subway tile pattern. Not the case. Tile had to come off the walls three times (not to mention the time they put the wrong grout color in, tried to grind it out, and ended just scratching all the tiles). Same with the floor tile, which also had to be lifted three times. Incompetent mud and paint crews. This bathroom had to be tapped, mudded, and painted multiple times because the contractors apparently didn’t know how to mud and sand a smooth tape seam. They seemed incapable of getting the shower riser straight when I could clearly see the fix. They blamed the slow pace of supply chain problems. However, the contractor we hired to do our kitchen at the same time completed their work according to the agreed upon schedule--no supply-chain excuses there. They didn’t respect our house; we had sheet rock mud and paint on the floors and on our furniture. Drop cloths seemed to be an alien concept to these folks. In sum, if you want incompetent people tearing into your house, then, by all means, Crockett is for you.

Process was wonder from start to finish. Price was in line with other contractors. The guys doing the work were prompt vary curtious. Job site was vary clean through out the entire job. Me. Crockett followed threw with everything we had discussed in the planning stages. Me.Lilly made sure project stayed in line and on schedule. I would definitely have them do any of my projects from here on out!

Was told it would take 2 weeks to complete job. Job completed 10 weeks later only to be torn out and started over after I complained to owner. Shower walls were torn out twice and floor of shower 3 times. Crockett was to return and fix molding and painting after the last floor replacement. I have called 3 times to arrange for cleanup and painting to be be completed and have yet to get a return call from George Crockett. One guy broke a pipe off in the floor of bathroom and it stained the ceiling below in family room. This repair was also not completed. I highly recommend. finding another contractor if you are going to do any remodeling.

Terrible. Scheduled them to come out 3 times. I gave them the benefit of the doubt when I called to reschedule twice and believed their excuses. They never showed and/or called every time. When I called them the third time they seemed offended when I asked how they could schedule an appointment and expect customers to take off work but they didn’t show up or even call. They were rude and unprofessional.

At first everything went very well and they were punctual and the carpenters were super knowledgeable and skilled...for about a month. We were quite impressed and the porch roofs look great and were definitely planning on hiring them again. But then, when 99% of the work was done, they just stopped showing up and things fell apart. The last time they were out here was over a month ago and never finished the job. They left several fist-sized holes into our roof (where the porch roof attaches to the house roof) and we have since found 2 mice in the house...let's hope that's all and there aren't raccoons living in our attic. There are also a few other small issues that haven't been addressed, mainly cosmetic. I have called them several times and I was assured the problems would be fixed soon but they haven't been true to their word. The other part of our agreed upon project is the replacement of our back door, which has also not been done. At this point my hopes aren't high for this project and we will most likely hire someone else to finish the job. I have never been made to feel so unimportant as a customer before and this is unacceptable

Outstanding company to work with. Polite and very knowledgeable. Staff were professional and courteous and cleaned up afterwards. Other than the fixed siding problems, couldn't tell they had been here. Cost was extremely reasonable and well below the competitors.

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Mr. Crockett and trainee came to our home to get scope to bid our small kitchen project.  Mr Crockett was outside our home with trainee for several minutes explaining the in's & out's of our home, including pointing out any deficiencies he saw.  After coming into home and going over the scope, he departed with trainee in toe and proceeded to our back yard to critique the out buildings.  This was strange, but not a deal killer,  although I must admit to being a little put off with overhearing him criticize our "new to us" home.  Several days later we received a lump sum bid with no itemization, which was more than 3 times the amount the other two contractors submitted.  If he had not been on a training expedition, I'm not sure he would have made the appointment, which would saved us the time and frustration of dealing with him.  Obviously, we did not accept his bid.

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I called and asked someone to come out and evaluate a possible roof leak. They were the only company of 4 that said they charge $50.00 just to come look at it. Then they never even called me to schedule the appointment! Now that I've called 3 others that have come for free, I guess it's a blessing in disguise. However, not returning calls is highly unprofessional regardless of whether or not you charge for an initial visit.

It went great Lowes just delivered a brand new water heater and installed it at no cost to me.

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I have not started my home improvement project yet, however, when I do, I plan to use Crockett.

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Great! George came to look at the gutters the day after I called it in and scheduled replacement for the following week. The crew came as scheduled and worked efficiently to do the replacement - very professional and quality work. Removed old gutters and cleaned up before leaving.

Came to my house for a remodel and design estimate.  Acted like he had no idea why I wanted to remodel and could not figure out what to do.  When I asked him how much I should budget for the project he threw out a ridiculous figure, more than double what I had heard from others!  Said he would get back to me in a couple of days.  After I did not hear from him in over a week I called and the person I talked to said he was on vacation and they had no record of my estimate but they would check and get back with me.  1 month later......still waiting!

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They were excellent. They always come back when we have had a problem and made corrections. They have always been punctual.

We were assured that they could easily and quickly do this job.  After giving them a large deposit, they quickly put up the screen and then went dark. After tracking them down we were told that a spiral staircase would take months to arrive and cost much more than the estimate as there were no local businesses that make them.  After repeated attempts to get them to complete the job, we called it quits and asked for our money back. The porch screening is not complete as there are gaps between the framing and wall, they didn't finish the paint job, and they kept a LARGE chunk of our deposit . We asked them to at least finish the screening, but they ignored our requests.  Meanwhile, we found that there is a spiral staircase company in Roanoke and they are finishing the job. How can we find this out, but a contractor can't? 

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