Waterworks Pressure Cleaning of Virginia

It took them a long time to respond and eventually they did get somebody to come out and do the work.  It was probably March or April 2014.  I think I had to email them twice and then I called since I wasn't getting a response.  I was not happy with their responsiveness.  They kind of subcontract it out to other people since they got more business than they were expecting.  $99 was all they charged for that and then the guy that did the work for them I had do more work for me on the side.  As far as the big deal they did what they were suppose to do, didn't charge anymore.  The work was good, the responsiveness was bad.

They came out a couple of months afterwards. They had scheduled it and then they missed the appointment, they said they went to the wrong address. We rescheduled and they came back out and did it. They called me like at 5 O'clock saying they can't find me, they are some where in Hampton. They just got lost. I called them a couple of times and they were not responding.

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It took a long time to get them to come but once they came, it was all very good. The only issue is that it took a long time to get it organized. They did a good job.

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The young man who came was wonderful. He did an excellent job. He was cordial and he cleaned up after himself. It was fine. It was very well done. The house still looks great. He was here within half an hour of when he said he was coming.

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We never used them because they never responded. I was not impressed. I called the corporate office and I got the number for the local guy and I called and no answer. They did email a couple of times at the beginning and it just went dead. They had said they were going to come out but they never did.

I purchased the Big Deal fence repair for $99. I had a few boards that I thought should be replaced, and a few boards that needed to be nailed in better.  He came by and looked at the fence and identified the boards that needed repair or replacement.  There were about 7 total.  He said whatt it really needed was a good cleaning and staining, because without stain the boards would just continue to rot.  He said he could do that for an extra $150.  Sounded like a pretty good deal to me so I agreed. 
After that work was done, I asked him about repairing and replacing those boards. He said that wasn't part of the deal.  Essentially the cleaning and staining was $250, ($99 deal plus the extra $150). I don't think that's how he sold it to me up front, but as I didn't have anything in writing, I just had to take his word for it, and I assume that I just misunderstood him.  So, I didn't get the fence repairs that I thought he said he was going to do, though he did go around the fence and bang the loose boards back into place with his fist. That seemed to help. And the staining does look good.  
I would just suggest that they give written estimates in the future.

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Absolutely nothing.  They never returned a call or email.  Totally unresponsive and unprofessional.  Must have tried contacting them over 2 dozen times with no responses.

After purchase, I heard nothing.  I called the phone number and got someone's personal voicemail (with no reference to the company).   I sent email through Angie's List and someone from the Atlanta? location again provided the local, Richmond contact.  I called again, left a voicemail and this time the number was routed to a phone with the company name.    Someone did finally call me back and was helpful as I thought the coupon I purchased was for power washing AND fence repair.  In fact, it was one OR the other.  Fine.  I scheduled a pressure wash for the following week.   Over the weekend, our house was power washed (by someone else) and they did our fence for no additional charge.    So, I called Waterworks to explain that I wanted to change my coupon use to fence repair instead of power washing.   The person on the phone seemed distracted, but still confirmed that's what I wanted to do.    
After that, I never heard from them again.  I assumed they came by and just didn't leave a receipt.   We were out of town for a bit, so after not hearing any sort of confirmation, I checked and it was apparent no one fixed anything.  The pickets were still missing and my gates were not realigned (as the coupon offered to do).  I sent a note through Angie's List and never got a reply.
Quite frankly, I gave up.  They got my $99 and I just don't feel like chasing it down for the work to be completed or to get a refund.   I never interacted with the same person twice.

Although the company said we did not have to be home for them to power wash the house, my husband preferred to be home, so it he rushed home on the day the service was scheduled.  They never showed.  They called the next day to reschedule, and again, did not show.  The third time they ended up coming late, and had to rush to complete the job before sundown.  However, the work was done WELL.

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I contacted them twice actually and they didn't respond. From what I can tell they have a centralized hub which when I called, did call back and when I called the second time, they called the local office and that's the person who never got back to me. So their main office was great but their local office was unresponsive. The price was fine. The one gutter they cleaned looks clean. I wasn't there when they arrived.

Horrible provider. ?Did not show up for appointment and never called back. ?Angie's list never responded for a refund either.