"Thank you for taking the time to share the experience you had with our company. I am glad to hear that you were happy with our work and tat you will use us again. Regarding the fact that we repaired the leak for you, we try to go that extra mile to make sure that everything is working properly. Thanks again for the review and please tell your family, friends, and co-workers about us."

"Thank you for the review but I am concerned that you only gave us a "B" rating. It seems that you like us, but I wonder how we can improve to earn an "A". Please keep in mind that your furnace is old and may need replacing in the near future. Please call us if you have any questions."

"Thank you for the wonderful review. I am very happy to know that you were so satisfied with our service and that you have already signed up for a Maintenance Agreement. You have a good system that is not very old so if you keep it serviced annually you should have many years of comfort ahead of you."

"I'm happy to hear that you liked our service and our tech. Please keep in mind that you just had us add the Freon so the air conditioner is working currently but it is not fixed. In order to fix the unit the leak would have to be found and repaired. We cannot guarantee how long the refrigerant will last as it depends on the nature of the leak. I've seen systems that may lose the refrigerant immediately and I've seen systems that will work for a year or longer. Again, it all depends on the nature of the leak. You should plan on either repairing or replacing the system (depending on the age and condition) before your cooling fails again. Thank you for the nice review too!! :)"

"Thanks for taking the time to tell us about your positive experience with our company. We want everyone to feel that we are a company that not only does what it says but also will stand behind our work. From your initial call to the office to the completion of the work, we want every aspect to be positive. Thank you for giving us the opportunity to take care of your air conditioning needs."

"Thank you for taken the time to share your experience with our company. We take great pride in our work and our reputation. We are not the type of company that is going to try to sell you a part that isn't broken when a simple broken /loose wire is the actual problem. Thank you again and don't forget to tell your family, friends, and go workers about us. Happy July 4th to you and your family. :)"

"Thank you for the review and I'm glad that you were pleased with our services. Please keep in mind that the repairs that we did were only temporary and we cannot guarantee how long the units will run. Your systems are getting quite old and need to be replaced very soon. I hope you have a great 4th of July weekend!"

"Thank you for such a wonderful review. I will certainly pass on the wonderful compliments to all of the crew. It was a pleasure talking with you and I am happy that we were able to help. Happy 4th of July to you and all of your family."

"I'm happy that you were pleased with our service. Please share our name with you family, friends, and co-workers. We love referrals!! :) I hope that you and your family have very safe and Happy 4th of July!"

"Thank you for the wonderful review and I am happy that you were pleased with our service. Please keep in mind however that your system is 20 years old and has a leak in it. The leak has not been fixed and we cannot guarantee how long the temporary repair will last. At 20-years, your system is not really worth repairing: especially has it will be a costly endeavor. Please plan on replacing it very soon."

"Thank you for the great review and the wonderful words of praise. Please keep in mind that your duct system is in very poor shape and really needs to be replaced very soon. As this type of job takes at least a few days, you should try to plan on having it done between seasons so that you won't suffer from extreme heat or cold. We can try to help minimize any discomfort as we can provide window units or portable heaters while the work is being performed."

"I'm not sure how to respond to this. While a "B" report card is not bad, I prefer to see an "A". In your case, we did some work for you last fall but you never authorized the repairs that needed to be done. I do understand that you had a Home Warranty that should pay for everything if you use their contractor. If I remember correctly they could not get anyone there in a timely fashion so you called us out. We noted the problems and never heard back from you. You don't seem dissatisfied with our service, but won't use us again. I suppose this is because you will just wait for your home Warranty to send someone out for free next time."

"Thank you for the straight A report card and the kind words. I'm actually surprised that your system ever passed a mechanical inspection. Whoever put it in did not pay attention to Code Requirements at all. The tech noted several problems. Your system is getting old and the poor installation is not helping. Please start preparing to replace the system in the near future. If we do the work we can easily correct the installation mistakes that the other company made."

"Thank you for the great report card. I have to admit that I was surprised that you had a capacitor go bad within a few days of us replacing it. Frankly, I have never seen this happen before: not once. This may be an indication that your compressor is going bad so please keep an eye out. Your system is getting up there in years and you should prepare to replace it soon. In either case, we stood by behind our work and honored our word: we replaced it the 2nd time at no charge to you. I'm glad that you are happy with our service."

"Thank you so much for the wonderful comments. I hope that your new mini-spilt system is everything that you hoped. I know that area of the house was uncomfortable because of all the glass, but the Mitsubishi units are designed to handle those problem areas with ease. I think that it was a good idea to send Tyco out to double check my initial survey of the area to make sure that the installation would work as needed was a smart decision. I have been doing this work for over 40 years and I wasn't sure that it could go the way we both wanted it to. Again, thank you for the wonderful review."

"Thank you for the great review, I really appreciate the straight "A" report card. I have to admit that I am a bit confused though. I'm usually very good with remembering our customers, where they live, and the type of equipment they have. I seem to remember talking with you but I am not positive. I couldn't find your name or address in our system but you have the correct price of our service call. Is it possible that we went to a different address that you gave us for maybe a friend or parent? Either way, it really doesn't matter other than for my own curiosity. I am very glad that you were pleased with our services. Thanks again!"

"Thank you for the review and it was a pleasure talking with you. I am very happy that you enjoyed your experience with Stokley's Services. We really try to be a little more customer friendly than most contractors out there. Granted, there may be times that we can't please everyone but we really try. Thank you again and don't forget to tell your friends, neighbors, and family about us. We love referrals! :)"

"I have to disagree with you on this. [Member Information Removed], you wanted us after 1 PM but you told us that we had to be finished no later than 3:30. We cannot accommodate this extremely limited window. We offered to call you when we were on the way on a different day but this was not acceptable to you. We offered to make you a first call in the morning but this too was not acceptable to you. We do not promise times as we never know what we will run into from one job to the next and we tell everyone this. To give us such a limited time frame to not only get there but also guarantee to complete the work is not realistically possible"

"Thank you for the nice comments. You have a good brand and it is about 10 years old which should last you for a while providing you continue to take care of it. (Most units like yours last about 18.) On a different note, thank you for making me laugh the other day when we talked about our similar upbringing. The extreme heat is keeping us very busy and our conversation really helped me to "recharge my batteries" as they say. :)"

"Thank you so much for the kind words. I know we have some great people and I always enjoying how much people enjoy them. This heat wave has definitely stretched us to the limit and everyone has been putting in some very long hours. I have been extremely impressed with the positive attitudes of all of the guys. When we meet in the mornings everyone is in goods spirits and even joking. I have yet to hear anyone of them complain. We have been forced to focus on getting to the people that don't have cooling in an effort to take care of as many people as possible. Most all of our customers have been very understanding while waiting for a cleaning of their system (with only one exception). I will be sure to pass on your compliments to Jerry. Thank you again."

"I'm glad that you were happy with our service and I am very happy that we were able to get your system up and running. Your system is not real old, but at 14 years it is starting to get up there. I certainly wouldn't recommend spending money on an expensive repair at this point. Please start preparing to replace it in the not too distant future. The extended period of excessive heat that we are currently experiencing is unlike anything I've seen before. It is creating a lot of problems for a lot of homeowners and it is getting hard to keep up. My guys have been working very long hours trying to keep up. Their spirits are good but I can see that they are getting tired. The demand for new air conditioners is so high that some manufacturers and the supply houses are running out of air conditioners. I urge people that know their system is getting old to do so before the weather is hot. When the heat comes we are always busy, but again, the current heat wave is unlike anything I've seen in the over 30 years that I've been at the family business."

"Thank you for the compliments and the wonderful review. It's always nice to hear that people enjoyed our service and our people. I also like to hear that they will use us again! I think I told you that many years ago (decades actually) I used to deliver the paper to your house. It is always great doing work in my old stomping grounds."

"Thank you for the great review. The tech told me that he knows the system was okay the first time he was there so we're not sure what happened. Please keep in mind that your system is getting old and will need to be replaced soon. Also, you do have a problem with your heating section that is a potential hazard so he had to disable the heating portion of the unit. You will need to address that before it gets cold."

"I wonder if people really believe me when I say that I LOVE a straight "A" report card. hank you so much for the nice compliment. Apparently your system has been giving you problems for sometime and it is getting old. Please make plans to replace it soon before it gives out on you altogether."