Simmons Heating and Cooling Inc

"The landlord listed above did not call us, his tenant did. After diagnosing the problem the tenant asked Glen to call the landlord. He did and left a detailed voicemail about the various problems he found with the 30 year old unit. The tenant informed us that she had no money to pay for the repair or diagnostic and asked Glen to call the landlord again before he left (she had been on the phone with him but was apparently to busy to give an answer). The landlord answered on the final attempt and was explained the various charges associated with cleaning the system, adding R-22 refrigerant and changing a blower capacitor. The landlord became argumentative and said he was not paying for anything and Glen lost his cool on the 100 degree day and called him a dirt bag as he was hung up on. I have reached out to the tenants in an attempt to better understand exactly what happened as there is most always two sides to the story."

"I tried contacting the customer to discuss is dissatisfaction but never receive a return call. The customer, [Member Name Removed], requested a technician be sent to his neighbor’s house where he had replaced a capacitor and a contactor but the a/c kept tripping the breaker. [Member Name Removed] explained the parts he had replaced and that he thought it must be a high voltage problem. With this information, and a frozen evaporator coil, our technician, Gary, went to the attic to look for either a blocked air filter or a bad fan motor. After finding nothing wrong in the attic, the technician then took a look at the outdoor unit and found the contactor the customer installed was welded shut. The compressor in the outdoor unit was drawing 72 amps causing the breaker to trip. Gary found that the capacitor installed by the customer was not rated for this unit and causing part of the problem. We then offered to replace the capacitor with the correctly rated one for $192.16. [Member Name Removed] accepted and Gary rechecked the amp draw with the new capacitor after prying the contactor loose. While the amp draw was lower it was still higher than it should be. Ultimately, the 1999 equipment needs to be replaced, but, Gary offered a hard start kit as a band aid to keep him cooling as long as possible. After 2 hours and 25 minutes we charged a $79.00 diagnostic fee plus $192.16 for a capacitor for a total of $271.16. This is far less than $150.00/hr the customer noted in his review. (Our normal procedure for a service call is to charge $79.00 to come out and diagnose the problem and at that point we will quote a flat rate to fix the problem. We did explain that if we have a problematic situation that is outside of what is in our flat rate we will charge a $150.00/hr rate. But, this is not what the customer was charged.) The attempted work done by the customer prior to our service call unfortunately added time and troubleshooting. Simmons Heating & Cooling uses the very latest in dispatching software and electronic invoicing via our technicians’ I-pads. We are able to track when our technicians arrive and leave a property. The customer had been given an 8-9:00am arrival time frame and our technician arrived at 8:36am. We are currently searching for the safest and most cost effective way to keep your credit card safe. We have NEVER had a customer come to us with fraudulent charges. In the meantime, we can take credit cards directly over the phone, in person at our office or by check via mail. A $13.00 part on amazon is not a fair comparison to the service we were providing. Included in the price we gave was the expertise of our licensed and insured technician to diagnose and install the part, warranty for the work performed, the cost to us to obtain the part, etc…. It is simply not comparing apples to apples. I would be more than happy to discuss this issue further if you need more information or have additional questions. Beau Allegood, General Manager"