SERVICEMASTER OF THE SOUTHSIDE

Right in the middle of the pandemic I suffered damage to my home that required the removal and storage of my furnishings from the affected living and dining room areas. During and still under construction I can assure anyone reading this review that ServiceMasters were the one (and only) service that was involved that performed well beyond my expectations. I can say I was pleasantly pleased with their performance, professionalism, and response to all my requests. They wanted me to know that they were there for me and genuinely wanted to make a very stressful situation better. After more than 20 years in the military I've made many moves stateside as well as overseas. I can put ServiceMasters on the top of my list when it comes to servicing my pack out and pack in. I hope I dont miss anyone but I just want to say Thank You Thank You and Thank You Deanna, Kim, Ashley. Sisi, Efrem and Devon for all you've done to help me during this so stressful and trying time. You are my go-to and I would highly recommend your services. Thank You!

Services were not completed and services that were completed were not to satisfaction. Servicemaster was hired through an insurance claim for water damage to my kitchen floor in my house. Servicemaster took the floor up and did a great job on the demolition but when it came to the remodeling they destroyed my house. The hard wood flooring that was laid down was damaged due to laying equipment on the new floor and was never fixed. There is a piece of the flooring that is coming up. When the drywall was replaced, the paint was not matched. When the cabinet doors were replaced the knobs were not replaced with the correct screws. The hallway door was not hung up correctly and damaged the wall. A piece of trim was not matched with the rest of the trim. I've tried desperately to get servicemaster to correct these issues but all I get are excuses or no one will answer the phone. The owner will not take responsibility for his employees mistakes. MR CRANK THE BUSINESS OWNER will hang up on you every time because he doesn’t want to take any responsibility of his quick buck company. DAVID KAZINSKI never wants to answer the phone when it might require him to do any work. I had to sell my house with an unfinished floor after giving them a year to fix it. When you have 5 kids you don’t have money to waste on a servionot being completed. DO NOT USE THIS COMPANY!!!

1.        

   
   

In conclusion, it is our position that Service Master of the Southside utilized unskilled workers, unsound demolition methods, dishonest subcontractors and did more damage to our property then was called for.

My daugher is in the Navy and on deployment when there was a sewage back up in her Virginia Beach House. It was the best experience with a contractor during the whole mess. Sewage leak is smelly and if anything if left it smells the whole house up. They made sure everything was removed and sanitized. They brought equipment in but checked every other day to make sure it was working correctly and had completely dried the areas of the house that couldn't be removed. They did exactly what they said, showed up when they said, and finished a day early. I really appreciated them showing up on time whether it was for estimates, work, dropping off machines, checking machines or picking up machines, especially since I live an hour away and had to drive to meet people at the house.

Mr. Wiggins and his team (Mr. John Correll and Mr. James Smith) went over and above my expectations. Mr. Correll and Mr. Smith were courteous, professional, and meticulous in cleaning my mother?s home. I was amazed at their attention to every detail. Frankly, they did a spectacular job cleaning the dust, dirt, and grease of 30 years, and they did it in less than 5 days.