About us
Additional Hours (Service Hours) - Mon-Fri 7:00 AM-6:00 PM; Sat 8:00 AM-5:00 PM. Additional DBA Names: Kline Imports Chesapeake, Inc.
Services we offer
Auto retail, body work & repair.
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.645 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 9% | ||
| 7% | ||
| 4% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 45 reviews
HARRY S.
Aug 2017
Category Name not found
I would use them again. No problem with financing, it was done through Toyota.
HARRY S.
Aug 2017
Auto Service
I would use them again.
Brenda S.
Aug 2017
Auto Service
I am thoroughly satisfied and have Toyotas forever.
Vicki S.
May 2017
Auto Service, Oils/Lubricants
.
Response from Priority Toyota
"Thank you for your feedback [Member Name Removed]. We appreciate you choosing Priority Toyota for your vehicle needs."
Robert M.
Feb 2017
Auto Service, Auto Inspections + 1 more
I have a contract that allows me to get all of my scheduled maintenance done there. You pay for it upfront. Every 5000 miles I take my car in. They're very attentive and make sure that you know if there is any problems with your car.
Response from Priority Toyota
"Thank you for your feedback and thank you for choosing Priority Toyota Chesapeake for your vehicle needs. We look forward to serving you again in the future."
David C.
Jan 2017
Auto Service
unknown
Jack A.
Dec 2016
Auto Service
Reasonable, honest.
Brian C.
Dec 2016
Auto Service
No audio found.
Brian C.
Dec 2016
Auto Service
.
Molly H.
Nov 2016
Auto Service
I'm not using them anymore. Their customer service is lacking, it seems like the volume of vehicles that they handle, they have a very standoffish approach towards customer issues. They claim they have the largest maintenance department on the east coast and I believe because of that they're not as approachable.
Scott C.
Nov 2016
Auto Service
unknown
Josie M.
Oct 2016
Auto Service
They are good. I like them. They didn’t charge because it was a new car. They seem to do good work. I always just leave it so I don’t care about waiting.
Josie M.
Oct 2016
Auto Service
They are good. I like them. They seem to do good work. I always just leave it so I don’t care about waiting.
Rich R.
Jul 2016
Auto Service
unknown
Lois R.
Jul 2016
Auto Service
I go there for vehicle inspection in February, I do not go for oil changes in between because I do not drive my van more than six thousand miles a year my van usually is three thousand miles low the mileage that I have to have a oil change when I go for an annual inspection, I do not use this thing a lot and for the last couple of inspection they have found like thousand dollars of repair that needed to be done and I don't think it needed to be done, this time they said there was something the brake fluid was leaking and I had to replace something under the car because if I didn't I would be driving down the road and the car which go out of control and I would loose the ability to steer and all those kind of stuff and I said what kind of fluid and they said brake fluid and I said brake fluid has nothing to do with that but cant you just put in more brake fluid and they said no it's full we can't put in anymore and I said wait you just said it's leaking.
Lois R.
Jul 2016
Auto Sales
unknown
Katherine B.
Jul 2016
Auto Service
I had a good experience.
Melissa B.
Jun 2016
Auto Sales
unknown
Adrian E.
Apr 2016
Oils/Lubricants
I would give them an F. I spent $16 but they wanted me to spend $3500. I have 3 vehicles and there is one that I don't drive often but I take it up there to get an oil change. Last year, I had a full maintenance and had a bunch of parts replaced. So this year I dropped it off and they called me and said, 'Sir, you need to replace all of this stuff. I am like, 'I've only driven it 5000 miles so if that means that all that equipment has to be replaced and that means that Toyota is liable for the parts and labor'. They said, 'Well, let me call you back'. They said, 'Oh our computer systems were down and we couldn't see it' but the first phone call they said the mechanic had looked at my vehicle and said that these things needed to be replaced. That is why they have an F on professionalism because they basically lied to me then wanted to charge me for parts and labor that wasn't required.
Melinda O.
Mar 2016
Auto Sales
unknown
Response from Priority Toyota
"Thank you for reaching out to us. We do apologize that you have not been satisfied with your experience thus far. Your satisfaction is very important to us, and we would like the opportunity to work with you to find an amenable solution to your concerns. Our goal is to satisfy every customer that we service or sell. Having that as one of our most important goals has earned us the prestigious President's Award. This award is offered by Toyota to dealers who deliver exceptional customer service. In fact, we are the only Toyota dealer in Hampton Roads to win the President's Award seven years in a row. We sell and service over 7,400 customers a month and we truly attempt to provide excellence with each visit. We do know there is always room for improvement and your feedback is valued. At your convenience, our Customer Relations Manager would like to speak with you about your experience and see if there is anything we can do to help remedy any concerns. Our Customer Relations Manager, Amber, can be reached at 757-366-5000 x5587. Thank you and we look forward to speaking with you."
Ronald P.
Mar 2016
Auto Inspections
unknown
Ann M.
Jan 2016
Auto Sales
unknown
Rudolph D.
Jan 2016
Auto Sales
unknown
Bonnie F.
Sep 2015
Auto Sales
.
Barbara K.
Aug 2015
Auto Service
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Priority Toyota is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM
Priority Toyota accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Priority Toyota does not offer free project estimates.
No, Priority Toyota does not offer eco-friendly accreditations.
No, Priority Toyota does not offer a senior discount.
No, Priority Toyota does not offer emergency services.
No, Priority Toyota does not offer warranties.
Priority Toyota offers the following services: Auto retail, body work & repair.