MRO COMPUTERS & ASTRONOMY
About us
MRO Computers & Astronomy, LLC, Is a Veteran Owned, Local Computer Store with a Trained and Certified Staff to Repair, Upgrade and Build Computers and Service Networks. We are a Full Solution Provider
Business highlights
Emergency services offered
26 years of experience
Services we offer
Can Upgrade from XP or Vista, Custom Built Computers. Computer Networking in Your Home or Office. Local Back Up Service Available. MRO IS A FULL SOLUTION PROVIDER., Remove Viruses, To Windows 7 and Even Transfer most Programs and Settings (Restrictions apply). We Can Come to You (YOUR OFFICE OR HOME) Contract Rates Available. We Work On MACs, Upgrade Your Computer, Veteran Owned Local Company with a Store Front. Repair Computers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.718 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-18 of 18 reviews
Jonathan M.
Jan 2017
Very good and professional
John N.
Mar 2015
MRO did a great job and, as I needed the computer fast, they cheerfully expedited the build and had me up and running in just a few days. They didn't try to overcharge, they saved me money where they could, and gave great advice. I will always buy my computers from them The service at MRO is top notch, you will not find a more dedicated, knowledgeable, and cheerful group of folks anywhere. If you need a computer, or computer support, this is the place to go!
Response from MRO COMPUTERS & ASTRONOMY
"Thank you for the positive review. We are gratified you are so pleased. Great review.. thanks"
Jackie R.
Jan 2015
I brought the laptop in on Saturday, January 10 and was told the cost would be $180 to remove the virus and that the computer would be ready on Wednesday, January 14, 2015.
When I came in at 6:00 on Wednesday, they told me to come back in 20 minutes. I got a call at 6:15 saying it was not done and to come back another time. I asked if it could be ready by Friday so my daughter could study for the SAT's and take the online practice tests. He said they would "try their best."
It was not done until Tuesday, January 20, 2015.
When my daughter went to pick it up, they charged an extra $90.00 and said they did not back it up because her dad said there was not anything worth saving.
Fun fact: Her Dad is in a remote location overseas and the last thing he has to worry about is her computer. Not to mention it would have been 3:00 in the morning where he is located. They either confused it with another computer or completely falsified the information.
So, at the end of the day, I paid $300.00 to "repair" a computer that cost $400.00.
I paid $90.00 more than what they quoted, and it was almost a week past due.
I lost all the information on the computer and have to reinstall all of the programs. Had I known they were just going to re set it to the factory settings, I could have done it myself--- or hired the 8-year-old next door. Or a monkey in the zoo.
I was better off with the virus.
Jerks.
When I came in at 6:00 on Wednesday, they told me to come back in 20 minutes. I got a call at 6:15 saying it was not done and to come back another time. I asked if it could be ready by Friday so my daughter could study for the SAT's and take the online practice tests. He said they would "try their best."
It was not done until Tuesday, January 20, 2015.
When my daughter went to pick it up, they charged an extra $90.00 and said they did not back it up because her dad said there was not anything worth saving.
Fun fact: Her Dad is in a remote location overseas and the last thing he has to worry about is her computer. Not to mention it would have been 3:00 in the morning where he is located. They either confused it with another computer or completely falsified the information.
So, at the end of the day, I paid $300.00 to "repair" a computer that cost $400.00.
I paid $90.00 more than what they quoted, and it was almost a week past due.
I lost all the information on the computer and have to reinstall all of the programs. Had I known they were just going to re set it to the factory settings, I could have done it myself--- or hired the 8-year-old next door. Or a monkey in the zoo.
I was better off with the virus.
Jerks.
Response from MRO COMPUTERS & ASTRONOMY
"We are deeply disturbed by this review as it does not at all agree with the customer's invoice # 24598. Her total bill was $186.00 The laptop was brought in on Saturday the 10th of January at 10:35am and had an expected due date of 16 January. The customer made a $95.00 deposit via credit card. As we always discuss with customers, removing viruses can result in the operating system becoming corrupted. This system had over 1,600 malware and viruses. We called the customer on the 14th to let them know that we needed to back up their data and reload the windows. Invoice 24598 notes provided also to customer (AFTER VIRUS REMOVAL SYSTEM IS DISPLAYING ORIGINAL SYMPTOMS WITH REGARD TO REDIRECTS AND POPUPS INDICATING OPERATING SYSTEM CORRUPTIONS RELATIVE TO VIRUS INFECTION. CLIENT APPROVED DATA BACKUP) We gave the customer a $14.00 discount on the virus removal, did not charge or bill any extra labor to reload her windows. Backing up the data user account, (school work and pictures) is normally $65.00, as she had 7.12GB of data, we billed only $40.00. We also installed Avast antivirus (free version) and Malwarebytes (free version). Again, customer's total bill was $186,00 as she paid $91.00 at pickup on 20 January at 5:05 pm. We always show customers their data. We always inform that reloading the operating system results in customers having to reload their programs. We also explain in writing on the work order which she signed, to confirm she was informed and explained. Finally, we never received a call to say she didn't have her data or she was not happy with our work. If the customer still needs her data, MRO normally retains for 30 days in case customers accidentally delete theirs by mistake. Bring in a USB Flash drive with at least 7.7GB free space and we again will transfer to your drive at no cost to you. We have always received the highest marks on Angie's list and our MRO Facebook pages. Thank you, Michael G. Barnes, President, MRO Computers & Astronomy, LLC."
Mark H.
Dec 2014
unknown
Response from MRO COMPUTERS & ASTRONOMY
"Thank you"
TOM N.
Oct 2014
Great - they saved everything.
Response from MRO COMPUTERS & ASTRONOMY
"Thank you"
Joe K.
Jul 2014
MRO was great, fantastic servers, and very customer orientated in their local business. They saved me a ton of money. I will use them again in the future.
Response from MRO COMPUTERS & ASTRONOMY
"Thank you very much for the great review"
Judi C.
Jun 2014
It really went well and they were very good. They were very professional. They were on time. They completed when they said it would be completed. They did a great job. I have no complains. They were the most reasonable.
Response from MRO COMPUTERS & ASTRONOMY
"Thank You!"
Michael K.
Jul 2012
After their anaylsis and they could not fix the flash drive, they offerred a solution but providing a name of a company who may have been able to fix it. The staff was very helpful and the owner was very friendly.
Lisa V.
May 2012
MRO finished the repairs on time, and it kept me apprised of its progress with the repairs. This allowed me to make decisions as they worked.
Paul N.
Jan 2012
Dropped off the pc at the store on Wednesday, picked it up following Monday. The corrected the problems and it has operated fine since.
Response from MRO COMPUTERS & ASTRONOMY
"Thank you for the positive review. Michael G. Barnes President & CEO"
Joe K.
Oct 2011
THE TECH WAS VERY KNOWLEDGABLE AND HELPFUL. THANKYOU
Response from MRO COMPUTERS & ASTRONOMY
"Thank you for being such loyal customers over the last few years. I would like to extend a special 20% off in addition to the Angie's discount on your next visit involving labor. Our way of thanking you for you continued loyal support. Michael G. Barnes President & CEO"
Dale S.
Sep 2011
In one respect he does a good job building a new computer for you. He is very accessible and willing to spend time on the phone with you for no charge; he understands that you will need to call him for advice after he builds a computer for you. My criticism is that it is expensive to take your computer in for repairs. He told us that instead of spending money on the computer we have, we should invest in a new computer. He has a menu of fees and he doesn’t fix anything for free or give you price breaks. This new computer that we bought is set up for high speed internet but we have dial-up and he said he would switch it over for $10. Then we had trouble connecting to or printer and he said it would be $75 to make it compatible. It gets expensive because he doesn’t hesitate to add fees. He is just so nice and accessible over the phone, but you are going to pay if he touches your computer. We really like the computer that he built for us.
Dennis R.
Jun 2011
EVERYTHING WENT WELL. aS i HAD TO GO OUT OF TOWN DURING THE PROCESS TWO DIFFERENT TECHS (CALEB AND STEVE) WERE INVOLVED AND BOTH WERE COURTEOUS, KNOWLEDGEABLE, AND PATIENT
Arthur C.
May 2011
Very courtious and helpful. provided immediate initial diagnostic to determine fault. reasonable repair timeline and cost.
CHRISTOPHER J.
Apr 2011
MRO provided a fair and reasonable price estimate on the computer (perhaps a little high, but it was a custom job built to specs, and was built to support my requirements). The computer was ready for pick-up two days earlier than originally promised, which was good. MRO took me though some of the new software features, making sure I understood everything -- which is something I've never experienced before with Gateway or Dell technical support. I had a little issue with the power settings (i.e., when the system goes into hibernation mode), but MRO took the time to educate me (it was ignorance on my part). Since then, the system has been absolutely reliable. Bottom line -- I don't anticipate using any other provider but MRO for my computer needs.
Elaine C.
Nov 2010
I talked to them a few different times, and they were patient in explaining everything to me. They also finished a day early. I have nothing but praise for this company. It still made a little bit of noise when I got it back, which was one of my original concerns. I called and spoke to the owner, and he gave me a 90 day warranty.
Jeff W.
Jan 2010
We called Jeremy @ MRO computers and asked when he could come to the office to help us install a new computer on our network. He set an appointment and arrived on time. He spent about a hour trouble shooting and downloading drivers. He double checked to make sure everything was working properly
JOHN G.
May 2006
They got the computer back up and running quickly , efficiently and it only took about 2 days to get it done. They had a knowledgeable staff that knew what they were doing. The people at the store were polite and very professional.
Licensing
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FAQ
MRO COMPUTERS & ASTRONOMY is currently rated 4.7 overall out of 5.
MRO COMPUTERS & ASTRONOMY accepts the following forms of payment: CreditCard
No, MRO COMPUTERS & ASTRONOMY does not offer free project estimates.
No, MRO COMPUTERS & ASTRONOMY does not offer eco-friendly accreditations.
No, MRO COMPUTERS & ASTRONOMY does not offer a senior discount.
Yes, MRO COMPUTERS & ASTRONOMY offers emergency services.
No, MRO COMPUTERS & ASTRONOMY does not offer warranties.