Hobbs Door Service

"Thank you for taking the time to review the work that our company did on your behalf."

"Thank you for the good word for our installation technicians. I really do think they are the cream of the crop!"

"Thank you for the assessment. Reviews help us to make improvements and changes where needed, and are a valuable insight. I am wondering though when you noticed shortened bottom seal under the door, considering it is more than a decade old. We do not have any record of post-installation service or warranty requests and can't provide a service where we are unaware that there is a problem. The bottom rubber strip, installed at the factory, is not cut by installers. It shrinks over time, and is subject to wear-and-tear since the the door rests on it when closed. Technicians address bottom seal as evidenced by references in other reviews, see 3/10/16 and 1/1/16. For the listed address, we show a November 20, 2003 installation date, not 6/15/2000 as you listed. Is it possible that you are referencing another door on the property? If not, and the date is just listed incorrectly, notes indicate the installer had to go back to the site after the initial scheduled install date because the builder did not have the site adequately prepared. That made it, of necessity, a project started late in the day, at a time of year with shorter daylight hours. Our techs don't stop working at 5PM if their work isn't completed, and they try very hard not to hold work over to the next day, so they carry work lights on the trucks that can be powered from a generator or inverter. When you selected an 18x8 2214 CHI door, you selected one of the best products available from any garage door manufacturer at the time. It has a high r-value, and extra reinforcement because of the oversized sections. It is heavy duty and durable, as evidenced by the lack of repair requests since the time it was installed. It is an excellent product that has already provided years of reliable service and will continue to do so. If you are in Virginia Beach or Chesapeake sometime, and you call in to request it, I can have the shop cut you a piece of the bottom rubber strip to replace the original shrunken one, and have it available for pickup. The field techs do not carry 18 ft materials on their trucks, so it would have to be a custom cut."

"I appreciate your response. When our field technicians are described as "polite, personable and thorough," I know they are representing us well."

"I have often commented that we get to work for Tidewater's finest homeowners. This area really is a great place to live and work, and is made that way because of the people in this community. We love being able to contribute in our niche field by problem solving and making things operational, safe, and convenient. I am glad to have been a part of solving your pre-holiday dilemma!"

"Thank you for taking the time to review our company on Angie's List. I noticed that you gave us a "B" rating, and wonder what we could have done differently that would have caused you to give us an "A". Would you please take the time to tell us?"

"Thanks for your kind words. You mentioned something that it really important to us - making sure that the product installed is one that will work the way you want and expect it to. Presently, garage door openers are undergoing a sort of "technology revolution." Because there are so many wireless devices these days, there is a slightly increased chance of interference with the correct operation of the garage door opener. As a result, the manufacturers of several brands are utilizing more complicated remote control systems that simply will not work with most older model HomeLink and Car2U systems. To find out, after paying several hundred dollars for a new system, that it will not work with the older on-board car system, or to make it work with the car would cost even more money, would make me upset....and I would feel as if I were conned into a larger sale. (the "older" technology is still great stuff - rolling code with a billion-to-one chance of someone having the same code) As a result, operator compatibility is something I try very hard to remember to bring up to customers on the phone. We are a small, family owned company and we try to distinguish ourselves by educating consumers about what is available and providing the best possible service that we can."