Gibraltar Group Remodeling and Construction

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Did not go well, painting was pretty sloppy, but I guess you get what you pay for.

Gibraltar was too busy with other jobs at the time, and he wasn't responsive enough. He gave us an estimate and then we were trying to get more information as we were getting other estimates, and I could not always reach them. The day they were supposed to come the first time, they did not showing up because the car broke down. We did not follow up because if we were having problems before the service, we would have a problem after we paid them. They were fair in pricing. We called two other companies, and they were about the same price, although Gibraltar's measurement of area was off, and so they calculated more area, and the quote was more, but once they corrected the area, they were fine. We had also purchased a big deal for backsplash, but because of their incorrect measurement, and non-responsiveness, we decided not to go with them for both. It is difficult to contact them, but I cannot judge their work because there was nothing done. 

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Appoint was cancel due to "car trouble". Never got a call back, even after my follow up. Angie's List refunded "Big Deal" charge.

IT DIDN'T GO...I WAS SCREWED

I honestly don't recommend them for anyone. We were using their service right after Christmas time in January. They did the bathroom remodel but it was a horrible experience. They told us to refund the big deal to get the credit through them and not to do the big deal. They offered us the same price. He kept adding stuff to the price and that was part of the problem. There were stuff that was added that was not discussed with us. There were stuff that he charged us for that they didn't even give. They didn't finish the job correctly. I have guys that are coming in this weekend to fix the drywall that he refused to fix. We started this at the end of October and it was supposed to be a 2-3 week project. His guys weren't showing up. When they were showing up, they were leaving early and the were constantly late.

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Services were not performed due to company confusion. Owner explained their situation kindly and understandably. I was refunded my purchase price.

Contractor never showed up for the job several times

They left the job half done. They were scheduled for Monday and rescheduled for today but no show.

If I could choose the categories, I would have graded Gibraltar, the general contractor I hired, in a slightly different way; the grades above reflect the performance of Gibraltar/Earth Stone as applied to this job. As the General Contractor, they hired the sub (Earth Stone) and are therefore responsible for completing the work, however I access their only failing grade (F) was in vetting and hiring Earth Stone. In my opinion, Gibraltar's business model also needs some work (C) and upper management needs to take more responsibility for things going wrong (C). I did have to pull information out of the company most of the time, but Robert Day, the project manager, was helpful and I believe sincere throughout the process. Bottom line: Very unsatisfied with the counter tops that were installed. Also very unhappy with the sub-contractor, and their professionalism as a company. Earth Stone management was untruthful, uncooperative, and attempted to pressure my wife into accepting a result that was unacceptable to us, specifically a counter with two sections that did not match (granite from different stones, counter top thickness was different) and was not the correct size (too narrow). More detail: Earth Stone had to come to the house four different days, could never provide us with even an approximate arrival time, and came once unannounced/unscheduled (we were not home) and failed to show at all on another scheduled day. After cutting the counter tops the wrong size on the first attempt, I believe that Jeremy at Earth Stone made a decision to not re-cut the largest piece, the peninsula, in order to cut his losses. When we called him on it, he fabricated a story instead of a properly sized and matching counter top. The three new countertop pieces were cut from different stone with different thickness and grain. Through Gibraltar, Earth Stone offered a $300 discount if we would accept the narrower counter top. We agreed because they promised (though I was skeptical) they could successfully blend the two mismatched pieces. I accepted the offer in writing with the stipulation that we must be satisfied with the result. We were not happy with the result and now Earth Stone has refused to do any more work.

The walkway is a great improvement to the old one that it replaced.  Gibraltar went to great lengths to ensure the brick matched the existing front porch brick, as best as possible, before starting the project.  Removal of the existing sidewalk, setting the forms, laying the new brick sides and pouring the new concrete were all done in sequence (timing wise) so that there was no idle time between phases.  This made the project move swiftly from beginning to end.  The crew working on the project was very courteous and respectful of the property around the work site.

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Advice...do what your supposed to do when your supposed to do it otherwise customers should run from you before you get to their homes. Don't take more work than you can handle properly. Taught me a good lesson. Thank you.

This contractor set a date for the service to be provided.  They did not show.  They didn't call to reschedule or even cancel.  I called and left a voicemail.  I've sent them a message on AngiesList.  No response.  I WANT A REFUND.

Once the scheduling conflicts were worked out, it went well

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It was very good. I'd give them a B because of how the technician put the stuff down. He made a mistake but he fixed the mistake before he finished the job. The cost was very good. Their professionalism was a B because of the tardiness. We were waiting for a response. We had to call them and they said they had the wrong house number or something. I would use them again.

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