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Gibraltar Group Remodeling and Construction
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical Baseboard or Wall Heater - Repair,
About us
We have been in the Business of remodeling and construction since 1997. We offer a six year craftsmanship guarantee on all of our work. Our sub-contractors and employees are drug tested,background checked, professional and courteous. We are licensed and carry a million dollar insurance policy and our workers are covered by workman's compensation insurance. Gibraltar, we never fail, nor falter !
Business highlights
Emergency services offered
28 years of experience
Services we offer
We offer entire home remodeling, additions and new home construction. Handyman and accessible services also available.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.337 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 11% | ||
| 11% | ||
| 3% | ||
| 32% |
Showing 1-25 of 37 reviews
Jean S.
Jun 2016
This was a big deal purchase. It was the worst experience I have ever had. I was told by Angie's List that if I had not heard from them within a certain period of time I was to call them. I called them and spoke to some kind of manager saying I had not spoken to them and that I wanted to arrange a date when the work could be done. He told me he did not have the schedule in front of him and that he would get right back to me with one half hour. I never heard from him. Hours later I called again and he still was not prepared for it. When they finally sent someone it was a kid who I don't think ever did this kind of thing. He was probably a clean up person. He did one of the worst jobs and made such a mess. All I had was a job that would take an experienced person all of 15 minutes to do. The contract called for three hours of this, whatever. The kid that came in here never took the shower doors off. He had a cheap little red razor that he used to go all around taking off the old caulking and did such a sloppy job. The red went off onto my tile; it was like a red border all the way around it. Then he started to do the caulking and I could see immediately that he did not know what he was doing because he kept stopping, like, every second and it was like popcorn, big thick pieces of it. I could not believe it. He started to try to clean it off. After he left I called the same service manager and I told him. He went on to tell me that the person that came out was no longer with them. Then he came to do it and also did a sloppy job. It was really bad, I am not exaggerating.
Chad V.
May 2016
unknown
Ingeborg M.
Apr 2016
Did not go well, painting was pretty sloppy, but I guess you get what you pay for.
SARAH S.
Feb 2016
I honestly don't recommend them for anyone. We were using their service right after Christmas time in January. They did the bathroom remodel but it was a horrible experience. They told us to refund the big deal to get the credit through them and not to do the big deal. They offered us the same price. He kept adding stuff to the price and that was part of the problem. There were stuff that was added that was not discussed with us. There were stuff that he charged us for that they didn't even give. They didn't finish the job correctly. I have guys that are coming in this weekend to fix the drywall that he refused to fix. We started this at the end of October and it was supposed to be a 2-3 week project. His guys weren't showing up. When they were showing up, they were leaving early and the were constantly late.
Rudy B.
Jan 2016
unknown
Sherri K.
Dec 2015
unknown
Lucille C.
Oct 2015
They left the job half done. They were scheduled for Monday and rescheduled for today but no show.
Brian N.
Oct 2015
If I could choose the categories, I would have graded Gibraltar, the general contractor I hired, in a slightly different way; the grades above reflect the performance of Gibraltar/Earth Stone as applied to this job. As the General Contractor, they hired the sub (Earth Stone) and are therefore responsible for completing the work, however I access their only failing grade (F) was in vetting and hiring Earth Stone. In my opinion, Gibraltar's business model also needs some work (C) and upper management needs to take more responsibility for things going wrong (C). I did have to pull information out of the company most of the time, but Robert Day, the project manager, was helpful and I believe sincere throughout the process. Bottom line: Very unsatisfied with the counter tops that were installed. Also very unhappy with the sub-contractor, and their professionalism as a company. Earth Stone management was untruthful, uncooperative, and attempted to pressure my wife into accepting a result that was unacceptable to us, specifically a counter with two sections that did not match (granite from different stones, counter top thickness was different) and was not the correct size (too narrow). More detail: Earth Stone had to come to the house four different days, could never provide us with even an approximate arrival time, and came once unannounced/unscheduled (we were not home) and failed to show at all on another scheduled day. After cutting the counter tops the wrong size on the first attempt, I believe that Jeremy at Earth Stone made a decision to not re-cut the largest piece, the peninsula, in order to cut his losses. When we called him on it, he fabricated a story instead of a properly sized and matching counter top. The three new countertop pieces were cut from different stone with different thickness and grain. Through Gibraltar, Earth Stone offered a $300 discount if we would accept the narrower counter top. We agreed because they promised (though I was skeptical) they could successfully blend the two mismatched pieces. I accepted the offer in writing with the stipulation that we must be satisfied with the result. We were not happy with the result and now Earth Stone has refused to do any more work.
Michael S.
Oct 2015
The walkway is a great improvement to the old one that it replaced. Gibraltar went to great lengths to ensure the brick matched the existing front porch brick, as best as possible, before starting the project. Removal of the existing sidewalk, setting the forms, laying the new brick sides and pouring the new concrete were all done in sequence (timing wise) so that there was no idle time between phases. This made the project move swiftly from beginning to end. The crew working on the project was very courteous and respectful of the property around the work site.
Carolyn L.
Oct 2015
unknown
William H.
Oct 2015
Once the scheduling conflicts were worked out, it went well
Brian T.
Oct 2015
unknown
Kent T.
Oct 2015
It was very good. I'd give them a B because of how the technician put the stuff down. He made a mistake but he fixed the mistake before he finished the job. The cost was very good. Their professionalism was a B because of the tardiness. We were waiting for a response. We had to call them and they said they had the wrong house number or something. I would use them again.
Anthony T.
Oct 2015
unknown
Ruth M.
Oct 2015
unknown
Christopher M.
Sep 2015
unknown
Response from Gibraltar Group Remodeling and Construction
"The materials you bought (caulk and cleaning agent )is the reason the caulk looks the way it doesI apologize for any inconvenience this may have caused you. To be honest those big deal coupons we were forced to out those out by Angieslist. We were told we had to run those Big Deals in order to run our own specials for what we really do Which is Remodeling And Construction, we was told this after we had signed up and paid thousands of dollars to them on top of them taking 33 percent of every thing we sold., when we were told in the beginning it would be 3-5 percent. We are no longer doing business with Angieslist. We would happily give you a credit for what you spent with angieslist towards another project that is consdidered remodeling or construction . We will guarantee satisfaction. If you read through the reviews we have never taken money for a project and did not complete the work. All the work we have taken money and completed we have earned an A or B rating. Please consider this. Sorry for this inconvenience. You said I am incompetent. That is mean and uncalled for. The cleaning agent I was told to use by your husband counter react the bonding agents in the caulk."
Vonda G.
Sep 2015
But all for nothing....Gibralter never showed, never returned my
numerous phone call requesting they call me, never returned additional
Angie's List message. I am requesting a refund through Angie's List.
I urge everyone NOT to use this provider. I am so disappointed and frustrated. This was a total waste of my time, gas (to drive out to rental home), and babysitting funds. Now I start over...
numerous phone call requesting they call me, never returned additional
Angie's List message. I am requesting a refund through Angie's List.
I urge everyone NOT to use this provider. I am so disappointed and frustrated. This was a total waste of my time, gas (to drive out to rental home), and babysitting funds. Now I start over...
Response from Gibraltar Group Remodeling and Construction
"I apologize for any inconvenience this may have caused you. To be honest those big deal coupons we were forced to out those out by Angieslist. We were told we had to run those Big Deals in order to run our own specials for what we really do Which is Remodeling And Construction, we was told this after we had signed up and paid thousands of dollars to them on top of them taking 33 percent of every thing we sold., when we were told in the beginning it would be 3-5 percent. We are no longer doing business with Angieslist. We would happily give you a credit for what you spent with angieslist towards another project that is consdidered remodeling or construction . We will guarantee satisfaction. If you read through the reviews we have never taken money for a project and did not complete the work. All the work we have taken money and completed we have earned an A or B rating. Please consider this. Sorry for this inconvenience."
Thomas M.
Sep 2015
unknown
Response from Gibraltar Group Remodeling and Construction
"I apologize for any inconvenience this may have caused you. To be honest those big deal coupons we were forced to out those out by Angieslist. We were told we had to run those Big Deals in order to run our own specials for what we really do Which is Remodeling And Construction, we was told this after we had signed up and paid thousands of dollars to them on top of them taking 33 percent of every thing we sold., when we were told in the beginning it would be 3-5 percent. We are no longer doing business with Angieslist. We would happily give you a credit for what you spent with angieslist towards another project that is consdidered remodeling or construction . We will guarantee satisfaction. If you read through the reviews we have never taken money for a project and did not complete the work. All the work we have taken money and completed we have earned an A or B rating. Please consider this. Sorry for this inconvenience."
Sherri Y.
Sep 2015
.
Sherri Y.
Sep 2015
.
Rolando S.
Sep 2015
unknown
Elizabeth M.
Aug 2015
unknown
Response from Gibraltar Group Remodeling and Construction
"Thank you for your kind words. I really appreciate it . I look forward to working with you again in the future"
MONA W.
Aug 2015
unknown
William B.
Aug 2015
Excellent
Response from Gibraltar Group Remodeling and Construction
"Thank you (Removed member name). It was very nice meeting you and (Removed member name). I think about you all and yall stay in my prayers."
Melissa G.
Aug 2015
A very polite young man showed up on the 20th to do the work. I showed him the holes that needed to be patched and the areas to paint. He ran to the store and came back and patched most of the holes. He could not remove one of the towel rack brackets and left it. Nice young man but not a very good patch job. He took about 15 minutes and said the painter was on his way. About an hour or so later I got a text asking what time the next day would be good for the painter. I responded with 8:00am. At 9:00am I texted Robert with Gibraltar and asked about the painter. He showed up about 20 minutes later. I showed him the hole that was left(I was able to remove the bracket and had told Robert on the previous day that I would take care of removing it but there would be a hole that would still need to be patched) and the patch job that I was not crazy about. He painted the bathroom, left the hole and painted over the bad patch. He then painted the garage door and left without a word. I texted Robert about the patch and the hole and he asked who left the hole and I have not heard from him again. The garage door looks very nice and the bathroom paint job is very nice except for the hole and the bad patch.
Licensing
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FAQ
Gibraltar Group Remodeling and Construction is currently rated 3.3 overall out of 5.
Gibraltar Group Remodeling and Construction accepts the following forms of payment: CreditCard
Yes, Gibraltar Group Remodeling and Construction offers free project estimates.
No, Gibraltar Group Remodeling and Construction does not offer eco-friendly accreditations.
No, Gibraltar Group Remodeling and Construction does not offer a senior discount.
Yes, Gibraltar Group Remodeling and Construction offers emergency services.
No, Gibraltar Group Remodeling and Construction does not offer warranties.