
About us
Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
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Filter reviews by service
On the evening of Jan 28, I removed all the items from the old refrigerator and placed them in styrofoam boxes and carried most of the frozen food to the basement freezer. At about 8:30 that evening, after I had already injured my back, they called to say the delivery was cancelled and I needed to call and reschedule. So, I called and rescheduled. And then proceeded to bring all the food up from the basement and put things back in the old refrigerator.
They couldn't deliver the refrigerator again until the following Friday, Feb 5. So, on the evening of Feb 4, I removed all the food again, to prepare for the delivery. When the delivery men got here, they said they could not deliver the refrigerator because the shut off valve for the water for the ice maker was corroded and he would not turn the valve lest it leak. He said I needed to have a "professional installer" to fix the valve before he would do anything.
I called their help line and was told the driver "misspoke" and it was not a "professional installer" I needed but a plumber. So, I called Michael & Sons, who had a plumber at my house within an hour and had a new valve and water line installed that day. It cost me $410 (which I now believe I did not need).
I put all of the food back into the old refrigerator again. I rescheduled the delivery a third time. The third delivery was today. The food was out of the refrigerator. The brand new, $410 water line was installed. They removed my old refrigerator.
When they tried to install the new refrigerator, they could not get it through the kitchen door because "the screws were stripped on both new refrigerator doors" and, since they could not remove the doors, they could not get the new refrigerator into the kitchen. It is currently sitting in the middle of my dining room floor... on the carpet. They did not have the tools to remove a stripped screw and they can't get anyone with such a tool to my house until at least tomorrow morning... assuming it doesn't snow. If it snows, there's no telling when they will get here.
Today's driver said the screws were stripped when he got the refrigerator. If that is true, that tells me the last driver wasn't so concerned about a corroded water valve as he was about knowing he had stripped the screws and couldn't install the refrigerator. I paid a plumber $410 that I did not need to pay. I have 3 styrofoam boxes full of groceries spoiling in my kitchen. I have a defective "new" refrigerator messing up my dining room carpet. My entire kitchen is a wreck and I have no hope of getting anything fixed for at least 24 hours and, given this company's track record, it won't happen then either.
Licensing
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