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Floors Unlimited

Founded 1972 • With Angi since May 2006

4.8

(70) Verified Reviews

Business Details

Phone Number

Address

1020 Cedar Rd

Chesapeake, VA 23322

Description

We take pride in having a warm, inviting showroom full of the best flooring brands available. We know our products very well and will help you find the right product to fit your budget. We constantly update our showroom to bring you the latest flooring trends. You like tile? We've got seven complete tile displays loaded with porcelain, ceramic, modular sizes and accent pieces. Whether it's domestic or exotic we've got hardwood floors to go with any home decor. Our Shaw Flooring Gallery is an awesome display of trendy frieze's, patterned plush, berber and solids. What's the difference? We will show you. Seen a laminate floor you liked? We probably have it and at a great price. All our jobs are managed from this one location under my supervision. I am here each day ready to meet you and resolve any issues that may arise. You are not likely to meet the owner at a chain store. That's why I say "Buy local from a trusted source. Meet the owner"....

Verified Reviews

A few reviews for this pro...
5.0

09/28/2019


Ronnie C.

VERY GOOD.................................

Description of Work
RE TILE MY BATHROOM...........

Category ceramic tile, flooring contractor

5.0

08/20/2019


Welby P.

They did a great job! Beautiful work. Went above and beyond with the sub-floor preparation.

Description of Work
Laying a new vinyl tile floor

Category flooring contractor

5.0

04/12/2019


Susan R.

After 32 years, we finally decided that it was time to do some home upgrades including the flooring. We chose CoreTec vinyl planks for our kitchen, dining room, great room and halls (900 sq ft total). We also chose Floors Unlimited to purchase the material and to do the installation. Floors Unlimited is a family owned business that has served the Great Bridge area for many years and we felt that they would provide better service and support than a big box supplier. Terry did an outstanding job in explaining the products and making changes for us in our order. The installation team of John, Jamie, and Stockton did a great job. They were prompt, professional and took great care in the installation process and moving our furniture. I would highly recommend Floors Unlimited. They are knowledgeable, professional and caring.

Description of Work
Vinyl Plank Flooring

Category flooring contractor

5.0

01/05/2019


Frank D.

They were wonderful to work with and very accommodating to our schedule. Will likely use them for the downstairs although we haven't decided on the flooring yet. Highly recommend them.

Description of Work
Carpet upstairs bedrooms, hallway and staircase

Category carpet installation

5.0

10/16/2017


Scott S.

Great job, on time, no complaints at all.

Description of Work
Kitchen Floor Installation

Category flooring contractor

5.0

10/15/2017


Scott S.

Floors Unlimited has a very broad selection of flooring materials in their showroom - the most difficult part for us was narrowing our choices down. They are also very professional yet easy to work with. The installation itself was done on schedule with no issues whatsoever. If you don't know where the seams are, it's tough to find them and the fit of the vinyl to the walls is excellent. Further, we accidentally damaged the floor after the install (our fault) and they came back out promptly and fixed it, and you can't even tell it was repaired even knowing exactly where the damage was. Highly recommend this company.

Description of Work
Installed replacement vinyl floor in kitchen, bath, and utility room.

Category flooring contractor

5.0

08/12/2017


Kevin K.

Couldn't have asked for a better experience. Right from our first visit to the store, Phil and his staff were professional, polite, prompt and did anot excellent job. We were provided recommendations for carpeting based on our preferences and hone needs, the measurement was done promptly and accurately and we were on the install schedule within 2 weeks. Price was well below the big box stores and I had no doubts or concerns about the install quality. Installation crew was very professional and did excellent work. Phil even stopped by to QA the work and ensured we were satisfied.

Description of Work
Carpet replacement throughout the home

Category carpet installation

4.0

06/10/2017


k K.

We were pleased with most of the options presented to us and are pleased with the installation of the LVP, LVT and carpeting. The team was responsive to our needs and worked to accommodate our requests. A few minor glitches were worked through to our satisfaction.

Description of Work
LVP installation, LVT purchase & installation, carpet purchase & installation

Category carpet installation, flooring contractor

5.0

09/11/2016


Sharon P.

Excellent craftsmanship, very pleased with work.

Description of Work
Luxury vinyl tile flooring

Category flooring contractor

5.0

09/09/2016


Cheryl W.

Working with Phil was great. They were very patient with us in the showroom, explaining all of our options and answering any questions we had. Install was a dream. The installers were very professional and did excellent work. Phil then checked in with us to make sure we were satisfied and even came out to check on how everything turned out. We have used floors unlimited on 3 separate occasions, and each time it was the same level of professionalism and quality work. They even knew us and our house the 2nd time we came in! They really go above and beyond, and i would highly recommend them for any flooring needs.

Description of Work
Our entire house needed new floors. We used floors unlimited 3 times in the past 2 years to have carpet, flooring, and tile installed.

Category carpet installation, ceramic tile, flooring contractor

5.0

09/06/2016


Holly K.

After initial consult & est, Floors Unlimited returned at scheduled times, and professionally installed hardwood, carpeting & stairwell carpeting. Three different occasions, all beyond reproach.

Description of Work
Hardwood flooring, bedroom wall to wall carpeting, plus two stairwells

Category carpet installation

5.0

02/19/2016


Bradley A.

Very pleased overall. Terry and Phil were on point. My wife and I told them what we were looking for as far as color and quality. They offered a wide selection to choose from. After making our selections, we scheduled a date for install. Installers showed up on time and were very professional and courteous. Respected my house and possessions. Quality products and a superb installation. I couldn't have asked for a better install.

Description of Work
Shaw Porcelain Tile in the kitchen, laundry closet and three bathrooms. Cooper Stain-Proof Carpet on Stairwell and 2nd Floor (which Includes 2 bedrooms). Shaw Laminate on 1st Floor (Den, Living Room, Dining Room, Hallway, Master Bedroom).

Category flooring contractor

5.0

02/09/2016


Edward R.

The installation crew was outstanding! Show up at scheduled times and cleaned up daily....real hardwood artists. Complete satisfaction. Would highly recommend Floors Unlimited for their professionalism and work ethic.

Description of Work
Installed woods floors in living room and on stairs off of kitchen area

Category flooring contractor, hardwood floor

Service Provider Response

I do appreciate your business and kind remarks. I am blessed with a solid group of installers to represent our company. Anybody can sell product. A good salesman can talk it up, but in the end product knowledge and good installation is the real task. We work hard to make that happen because our reputation is most important to us.
5.0

12/28/2015


Scott P.

As always, Phil was great to work with and answered our myriad of questions and rolled with our last minute changes to the job. His teams delivered a very good product at a reasonable price. We did have a few hiccups along the way, but they overcame those challenges and we are very satisfied with the products. Here's what they did: - Removed old tile floor. The tile was laid on a very thick mortar bed, so it was quite the job. - Installed subway tile shower, half normal horizontal tiles and half herringbone style. Looks beautiful!! - Installed new hickory floor in the master bathroom. The bathroom looks fantastic! What an upgrade! Thanks Phil!

Description of Work
Installed tile shower and hardwood floor in remolded master bathroom.

Category ceramic tile, flooring contractor, hardwood floor

Service Provider Response

I'm proud to be a part of the overall renovations you have made thus far. Your vision for the kitchen was fantastic and now the bathroom is equally as superb. Well done sir.
5.0

11/28/2015


Christina K.

The entire process was easier that I had imagined. When I entered the store I received a friendly greeting and was given an appointment for a quote. I got my dates mixed up and missed the appointment, but Phillip was understanding and quickly set up a new appointment. When he arrived for the quote, he was professional, friendly and very knowledgeable. He emailed the quote quickly and I set up an appointment to have the work done. My husband was home during much of the process, as he was not comfortable having people in our home when we weren't there. He was impressed with their knowledge, professionalism and work ethic. He said they were friendly and courteous and worked hard. Later in the week he felt so comfortable with them, that he actually left to run errands and play a round of golf. We are completely satisfied with the work that was done and will definitely hire Floors Unlimited when we need any type of flooring.

Description of Work
We had severe water damage to our kitchen due to a leaky hose on the refrigerator. It had caused the vinyl to crack and the floor to swell. We also had mold underneath. We decided to replace the kitchen flooring with tile and added two bathrooms to the list. The total job required the removal of the vinyl flooring in the kitchen as well as the bathrooms, cleaning of the plywood in the area with water damage, installation of Durock and finally installation of the porcelain tile and power grout.

Category ceramic tile, flooring contractor

Service Provider Response

I am so pleased to see your review here. This type of job is really what we do best. The nice showroom with tile displays and good help, a thorough job site evaluation, a fair quote, capable / trustworthy mechanics to perform the installation and a store owner who cares about his customers and a job well done. Finally, when the floors have been walked on and lived on and thought about for awhile, a glowing review from a well satisfied customer. It just makes me happy.
5.0

09/21/2015


Gary L.

Floors Unlimited provided professional assistance from the first time we went to their showroom and met with a salesman. He helped my wife to make a decision on the type of flooring and the color. He also assured us that their installer could install the vinyl with grout. He visited our home and measured and, by the next day, had emailed us an estimate. They readily adjusted the estimate, when I went to the showroom to sign the agreement and give them a deposit, to give the 5% Angie's List discount. I had failed to tell them that we were members of Angie's List. This was a nice savings. A date was set to have the flooring installed on September 14, 2015. The installers arrived right on time-actually fifteen minutes early. They immediately started work, moving material and furniture out of the kitchen. Then, immediately, one worker started to professionally remove the quarter round while another started working on adjusting the clearance of our two pocket doors so that the new installation would fit under them. They also made any needed adjustment on the other doors involved. While they worked, I went to a luncheon with friends. By the end of the first day, they had installed and grouted all of the vinyl tile in the kitchen. On the second day, they returned and installed the same pattern in the utility room and in the bathroom off of the utility room They then reinstalled the quarter round and caulked it. The installers cleaned up and allowed us to inspect their work-you could see that they were proud of their work-and left us with a new and beautiful kitchen floor. I do not want you to thank that they were perfect. They did make one goof. I found some well worn knee pads in our garage. I returned the pads when I went to the showroom to make the final payment on the installation. From the first meeting with a salesman, to the appointment to measure, to the estimate, to the installation, this was a professional job well done.

Description of Work
Floors Unlimited replaced installed vinyl tile with grout. They completed the project in two days.

Category flooring contractor

Service Provider Response

That's the most thorough and complete review I've ever read and I enjoyed every line of it. One thing that sets us apart from the home centers is we know our products very well and can offer good advice and assistance in picking the right thing. We'll tell you all about it and what to expect. Cutting those pocket doors is something other companies are reluctant to do. Some don't want the hassle or simply don't have the skill to do it. We can handle most of those odds and ends things that come up so the customer doesn't get stuck with having to hire someone else to come in. Angie's List has been good to us and If a customer found us on Angie's list then I want them to get the discount. You felt comfortable leaving my guys to continue working while you stepped out. I find this to be the case most often as people have things to do or need to go to work. I would not allow this if I didn't trust my team of mechanics. I personally know and trust all of my mechanics (10 guys, we are a small shop) most of which have been with us for more that five years. The home centers hire outside installation firms to handle their installations. I greatly appreciate your business and your positive comments on this forum.
2.0

08/01/2015


Mary N.

I don't recall the exact date of the quote, but it has been within the last 4 months. The quote was very high... $6.75 per square foot for hardwood. The same hardwood can be found online for less than $4.50 per square foot. I was hoping to use a local retailer, and I even informed the sales staff that I had been looking online and asked if their price was negotiable. (They said yes.) The strange thing was the price that was advertised in their showroom was around $5.50 psf,, so I don't know where the $6.75 psf came from. At first I thought it included the installation price, but it didn't. Also, I was quoted a different (higher) price for the hardwood if I had them install it than if I hired an independent installer. That makes no sense! I was very disappointed with the quote. Also, Phil seemed to have forgotten about the estimate appointment. After a while (when he hadn't shown up), I called to inquire if he was still coming. The store had to call him on his cell to track him down. He did call quickly after that and apologized. He said he had been checking on a job site. I suspect he had totally forgotten about the appointment. Everyone makes mistakes and perhaps it was an unusual oversight. I don't really know. I would have been able to let that go if the quote had been reasonable. I received a quote from a retailer in NC for the same hardwood for $5.00 psf. I can't make any recommendation or comment with regard to their work. My experience with this company was strictly limited to the quote.

Description of Work
Provided a quote for hardwood floors

Category flooring contractor, hardwood floor

Service Provider Response

It was back in March I provided the estimate. It's unfortunate for me I was unable to do the work for you because of an uncompetitive product. That brand is my least favorite because of pricing. I don't know why I keep samples of something that is sold for less online. There's a few reasons why cash and carry pricing is sometimes less than installed pricing. Primarily because cash and carry means out the door with no further responsibility for the retailer. Any problems and you have to contact the manufacturer directly to arrange for an inspection. In the case of fully installed product, the retailer has much more responsibility. Any problems and the retailer must be the first one out to inspect the floor. Even after the labor warranty ends, the retailer, as a courtesy to the consumer, should still come out to inspect the floors. Try to get one of the cash and carry joints to come out and they will quickly refer you to the manufacturer. More responsibility incurs more cost for the retailer. I do remember being late. I don't remember why but I certainly value my customers time. Sometimes I mess up though. Overall we do pretty good with the whole package of product with installation. That's what we do best. I have a fantastic hardwood crew and I feel we missed an opportunity to show it because of poor pricing on this item. I think I will throw it out tomorrow
5.0

07/07/2015


Ronald G.

This work was for my parents' 44 year old home. The floor in these spaces were creaking some where the nails in the plywood sub-floor had worked their way loose over the years. The existing tile floor was original. The Floors Unlimited installers secured the sub-floor, leveled it out and installed the new vinyl flooring. I was concerned that the company we selected, presented themselves in a professional manor and that their installers would do a good job as well as communicate with my 82 year old parents. Terry Bull, the sales representative, was courteous, attentive and understood his customer. He helped my mother select the grade and style of flooring that met her needs. The installation crew was equally courteous and efficient in their installation. Everything was done in the time frame that Terry had estimated and we are pleased with the quality of the installation. I would have no reservations in recommending Floors Unlimited to friends and family.

Description of Work
The company installed a new high quality vinyl tile floor in a kitchen, utility room and covering a wooden stair going into the garage. They provided new 1/4 round molding along the base of the floor.

Category flooring contractor

Service Provider Response

Thank you [Member Name Removed] It's important to take time with the customer to make sure we do all the things they want done. Since our crews work from our store we do a better job of preparing our installers for the job at hand. That's the advantage we have over home centers because their crews work from a separate, independent location and details get lost in the mix. I meet with our mechanics every morning to review instructions for the days job. We appreciate your business. Thank You.
5.0

05/30/2015


William H.

Excellent.Very pleased with the whole job from start to finish.

Description of Work
provided 1800 sq ft of wood flooring. The owner came by and leveled the floor in a small area prior to install w/o charge and periodically came by over a three day period during the install.

Category flooring contractor, hardwood floor

Service Provider Response

Thank you for the positive comments. We made a good team including yourself and your wife. All of us working together to get it done. It can be a challenge for us when the customer is doing the prep work but you were on it and stayed ahead of us. You picked our favorite floor and I'm so happy you and the wife are pleased with it. Well done sir.
5.0

05/04/2015


John B.

Absolutely fantastic. Everything from the quote to the installation went as schedule.

Description of Work
Installation of new carpet and pad in multiple rooms.

Category carpet installation, flooring contractor

Service Provider Response

Thank you so much for the good review. It was a pleasure doing business and if you need anything else, please don't hesitate to call. I hope you enjoy the new carpet.
5.0

03/09/2015


Peter K.

It went very well 1) Original carpeting was removed from the room and they disposed of the old carped. 2) Installed new hardwood flooring @6.18 per sq ft. With 10% scrap 176 sq ft was purchased. 3) It was continued seamlessly from our hallway which was hardwood. 4) Added oak shoe 1/4 round. They helped to select a matching hardwood since the hallway hardwood was no longer available After getting the quote from them they allowed a 5% discount for Angies List.

Description of Work
Installed hardwood flooring in a 160 sq ft room.

Category flooring contractor

Service Provider Response

Thank you [member name removed]. We appreciate your business. It's nice to work for someone on multiple occasions over the years and get to know them a little. I really like working with you.
5.0

02/16/2015


Tracy A.

I like them. I like the quality of the work. They're always on time. If we have a question, he always got back to us. He followed up with everything. If any problem came up, they fix them.

Description of Work
For flooring, I used Floors Unlimited.

Category flooring contractor

Service Provider Response

Well that was quite the project. I'm so glad you picked the Berkshire Hickory. That's an amazingly perfect match for your style home and lifestyle with the dogs. Not to mention the versatility of the engineered hardwood enabled me to work over the variety of subfloors. It was a challenge, but with the right product and a top notch install crew, you got a great looking floor. Excellent choice.
1.0

12/01/2014


Luanne C.

Picked this company based on their reviews and standing with Angie's List and recommendations of friends. Told me he could get to me by 12/01/2014. He called me to make sure that I was still wanting his service for 12/01/2014. He called me on 11/26/2014 and informed me that my shipment wasn't on his latest truck. He called me at 8:30 am on 12/01/2014, and informed me that my shipment hadn't come in and he has no clue when it will come in. I asked him to find the shipment and call me back at 9 am, which he has not done. I do not feel as though he is doing all he can to handle this situation.

Description of Work
Floor installation.

Category flooring contractor

Service Provider Response

(Member Name Removed), if you read this, please accept my sincerest apologies for not being able to keep up my end of the bargain. Anyone else reading, please know that my worst nightmare is not having the flooring when the day comes for installation. Given that fear, I pay careful attention to my orders and deliveries. In this case, once I discovered the shipping delay, I called my customer 5 days prior to installation to discuss the problem. My supplier has a stellar reputation for delivering flooring product to me on time every time and although I knew they were making changes, I had no other reason to believe this was anything more than an isolated event. With reasonable assurance I would get the delivery in time to begin, I decided to proceed with the planned install date. I should have known better. Early the morning of installation, I call to get confirmation and wouldn't you know it, "No Delivery". Unbelievable! Baffled and befuddled, I called my customer to try to work with anything on her schedule but she would have nothing of it. At this point I don't think she believed me so I got fired. To add insult to injury the material delivered the next day so I sent it back with a nasty note on it. I wish I could of had a little leeway to redeem myself. I think we would have finished on a positive note.
5.0

08/17/2014


Scott P.

Phil and his team were excellent throughout the whole process. Very honest and upfront regarding cost and labor. They first were tasked with finding a match with our current hardwood floor and Phil found the exact flooring product. His team came in and ripped out the old tile and carpet in one day and installed the hardwood in 2 days. Always prompt, on time and respectful, his team was downright outstanding. I would definitely hire again in a heartbeat!!! Thanks Phil!

Description of Work
Removed old kitchen tile and carpet and installed 3/4" hardwood flooring in kitchen and study. They even replaced a bad hardwood plank from a previous install (not completed by floors unlimited) and weaved in the new hardwood to the previous flooring. In addition, they completed the tile back splash (white subway tiles) in the kitchen.

Category carpet installation, ceramic tile, flooring contractor, hardwood floor

5.0

08/01/2014


Henry M.

We needed our carpeting in some of our rooms freshened up and chose a neutral color from their vast selection! Very helpful in the showroom to select what was best for our needs! Prices were better than two local competitors! Their install team was on time and friendly....they were hardworking, worked quickly and neatly. This is the fourth time that we have used them in twenty years for carpeting! Highly Recommend!!! AAA +++

Description of Work
Great work, and very professional!

Category carpet installation, flooring contractor

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    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover, Financing Available
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    Showroom sales and installation of Carpet, Hardwood Flooring, Ceramic and Porcelain tile, LVP Plank, Floating flooring, Vinyl flooring.

    Services Not Offered

    Refinishing hardwood floors.

    Frequently Asked Questions & Answers about Floors Unlimited

    How is Floors Unlimited overall rated?

    Floors Unlimited is currently rated 4.8 overall out of 5.

    What days are Floors Unlimited open?

    Floors Unlimited is open:

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 10:00 AM - 2:00 PM

    What payment options does Floors Unlimited provide

    Floors Unlimited accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available

    Does Floors Unlimited offer free estimates?

    Yes, Floors Unlimited offers free project estimates.

    Does Floors Unlimited offer eco-friendly accreditations?

    Yes, Floors Unlimited offers eco-friendly accreditations.

    Does Floors Unlimited offer a senior discount?

    No, Floors Unlimited does not offer a senior discount.

    Are warranties offered by Floors Unlimited?

    Yes, Floors Unlimited offers warranties.

    What services does Floors Unlimited offer?

    Floors Unlimited offers the following services: Showroom sales and installation of Carpet, Hardwood Flooring, Ceramic and Porcelain tile, LVP Plank, Floating flooring, Vinyl flooring.

    Are there any services Floors Unlimited does not offer?

    Refinishing hardwood floors.