CarScope Repair & Diagnosis

Founded 1988 • With Angi since June 2010

4.7

(18) Verified Reviews

Business Details

Phone Number

Address

1014 Bells Mill Rd

Chesapeake, VA 23322

Description

CarScope is a small family repair shop where you don't get lost in the crowd. We truly care about you and your car, not just about "getting your business." We try to offer a small town relationship in a big city.

Verified Reviews

A few reviews for this pro...
William W.
5.0
09/11/2016
unknown
Description of Work
Excellent automobile repair and maintenance services. Better quality work than even the original dealer, at more reasonable cost.
Category
auto repair
Alan D.
5.0
01/31/2014
.
Description of Work
.
Category
auto repair
Thomas L.
5.0
09/30/2013
unknown
Description of Work
One year ago they cleaned MASS Airflow sensor.
Category
auto repair
Jennifer M.
5.0
09/26/2013
Their service was great. They don’t do unnecessary work. They tell you what they recommend and what work can wait. Their prices are reasonable.
Description of Work
I use them frequently for automotive repairs. They have done all sorts of repairs.
Category
auto repair
Carolyn Y.
5.0
09/26/2013
It was excellent service and I had no complaints. I love their integrity. They tell you what is wrong and how much it will be to fix it. They recommend services but are honest about what can wait, so they are not pushing sales. It was easy to make an appointment and we got in quickly. They were honest about the work they did.
Description of Work
We brought a 1974 Land Rover Series 3 over from England and it wouldn't start. They were able to get it working.
Category
auto repair
Tom C.
5.0
09/26/2013
Their service has been great. They are very reliable and honest. They give great feedback and there is no pressure whatsoever. I think they are great people and have been using them for about two years. I also recommend them others.
Description of Work
They do all repairs for our vehicles.
Category
auto repair
Barbara B.
4.0
09/26/2013
It was a good experience. I had used them once prior to this and there was a part left off the engine. I took it back to be replaced and it wasn’t a major problem.
Description of Work
They installed an alternator in my car.
Category
auto repair
Steve N.
5.0
09/26/2013
Their service was excellent. They seem to be honest and they price their services well. We have used them for about 6 months and have had no issues. They get the work done efficiently and I like working them.
Description of Work
They have done a lot of repairs on my car, as well as general maintenance. We have older cars, one of which is a 2002, so they need repairs and regular maintenance.
Category
auto repair
Michael P.
3.0
09/24/2013
HAD MY CAR FOR A FEW DAYS, FIGURED OUT HE COULDN'T FIX IT AND RETURNED IT AND DIDN'T CHARGE ME.
Description of Work
GAVE AN ESTIMATE ABOUT THREE YEARS AGO.
Category
auto repair

Service Provider Response

We started supporting Angie's List and recently became a business sponsor/member, whatever they call it. Angie's List used a free service they offered to search all of our customers, find the ones that use Angie's List and send a request for them to make a review. It looks like so far we have had two disgruntled customers that responded. Disgruntled customers happen, but we do our best to take care of our customers. This one is no exception. We looked back at this customer's repair order in question, and found that he needed a heater core. We didn't have notes about any time frame issues, so I can't speak to that. My suspicion and vague recollection is that we could not get a hold of him for days. There would have been no other normal circumstance that would have caused us to delay returning his car to him. But I don't remember those details. We do replace heater cores, so I doubt we told him we could not do it. Sometimes we will price a heater core from the dealership because for some reason their book times are sometimes less than ours and other aftermarket shops' labor guide times and we can save the customer money by sending them to the dealer. MAYBE this is what we did, I do not remember. But we definitely replace heater cores. Heater core replacements are usually expensive because the dash has to be taken apart, and this one is no exception. Maybe he did not want to spend that much money on it, maybe we referred him to the dealer as a courtesy to save him some money, I honestly don't remember, it was a while back. But typically we do replace heater cores and it would be very odd if we told him we could not. Yes we did not charge him, but what he did not mention is that we also bypassed his heater core for free so he could continue to drive without leaking water (though there would be no heat). This bypass was not some desperate effort on our part due to incompetence but a kind gesture to help him be able to keep driving without having to do the repair immediately (with us or anyone). I hope Mr. Perry sees this review and it helps him understand our side of this issue. I do not recall if he ever voiced concerns about this to us. But we are always ready to explain our actions to those that mention a concern. We make mistakes too but we generally try to make it right.
Amanda K.
5.0
09/23/2013
Their service was great. They were very friendly and are a mom and pop shop. I like to support local business and was happy to use them. I had no trouble scheduling and their turnaround time was good.
Description of Work
They did a synthetic oil change.
Category
auto repair
Donna C.
5.0
09/23/2013
The work was fine. They were able to do what we needed to get the truck on the road.
Description of Work
They did some work on our truck to get it ready for inspection. We bought a government vehicle at auction and needed it to be road worthy.
Category
auto repair
Regina H.
5.0
09/23/2013
Their service turned out well and their facility was super clean. They worked on time and the estimate was accurate. There were no surprises of extra work that needed done. It was finished when they said it would be and we were pleased overall.
Description of Work
We had an older car that had several issues and they were able to make the necessary repairs.
Category
auto repair
Megan H.
5.0
09/23/2013
They are very pleasant and nice to work with. They are professional and can get you in pretty quickly. Their prices are also reasonable. I have used them many times and will continue to do so.
Description of Work
They ordered, installed, and balanced two new tires for our car.
Category
auto repair
DIANA W.
5.0
09/23/2013
Their service was great. They send me messages online and let me know what services need done to maintain my warranty. They are very honest and do not try to look for things that are not wrong with the vehicle. They also explain the severity level of a repair and explain when it needs to be done. They are family owned and they treat their customers very well. Their prices are competitive and I trust them, which is why I keep going back.
Description of Work
They did repairs on our truck. They also do all the servicing on my vehicle. They offered a high quality BG product on my vehicle that had less than 35,000 miles on it. These products help keep your car running well and will also help pay for any problems with my engine or transmission. The BG products also offer roadside assistance.
Category
auto repair
Scott D.
2.0
09/23/2013
unknown
Description of Work
They have done a couple repairs, including an engine cleaning, pressure switch replacement, and check engine light diagnosis. Their service was mediocre. My big issue with them was that when they checked the transmission level, they had to remove a bolt on the transmission to check it. I told them not do that and they did it anyway and tried to charge me for it.
Category
auto repair

Service Provider Response

Angie's List sent a request to all of our customers that also happened to be Angie's List members and asked them to post a review. [member name removed] had already posted a review on "Review Date: July 20, 2012" ; I guess when they asked him to, he did another review. We responded thoroughly to the first review (which is still on the site) but his review was more negative this time than the first, so I guess our response was not adequate to make him satisfied. We responded in detail about each concern. You can check that page of reviews and see the details and decide for yourself if you think we did him wrong. I think at the root of the problem is that [member name removed] is a do-it-yourselfer and as such it is difficult to get used to what a shop has to charge to stay in business. If you read our response on "Review Date: July 20, 2012" you will find we actually bent over backwards to do a thorough job, and the transmission fluid level checking issue that he is most upset about was never charged to him and it was done to protect his transmission from failure. I have no idea if he specifically told us not check it, that was a long time ago. More likely we just did it without asking, couldn't get a hold of him, thought it was important enough to do without asking, or some such reasoning. [member name removed] paid a total of $213 over 2 visits, for the repair, cleaning and diagnosis. As you'll see if you check our response to his first review, he got quite a bit of diagnostic work for $83. It is sad that after the thorough explanation he is still unhappy, but you can't please everyone. CarScope
Megan H.
5.0
01/12/2013
It was a wonderful experience from start to finish. Offered me a ride to help me get my car to their shop and then back home, spent a painstaking amount of time explaining the repairs needed and their priority, completed the work lightning fast and provided me a detailed bill (and a copy by email!!!).
Description of Work
Carscope conducted a overall inspection for needed maintanance and a break/breakpad concern. They replaced all breakpad and back rotors, oli changes (by request) and front new tires with balancing. They looked over the car and completed the work in less than 48 hours!
Category
auto repair

Service Provider Response

Thank you so much for the review. It makes our job downright enjoyable to have customers that are grateful for the work and effort we put into "doing it right". We greatly appreciate you as well.
Scott D.
4.0
07/20/2012
They performed the services as requested. I felt that their prices were a bit high. Job took longer than originally planned and they were delayed several times. $90 to pull codes using a scanner seems excessive given that it can be done free at Autozone.They also charged me $20 to check the transmission fluid level when it was not authorized.After they completed diagnosis, I felt their estimate for repairs was too high. Ended up doing the work myself.They are very professional, but there are better shops.
Description of Work
I asked them to diagnose a check engine light and troubleshoot error code.
Category
auto repair

Service Provider Response

It's been a while, but we just started checking Angie's List. We pulled up our notes and here is what I found. This was a lot more involved than pulling codes. There were several issues looked at for the price. Best I can tell from the notes we have (it was done in a different software management system than we are currently using so the notes are sketchy, and it has been a while) 1. There was a squeal from the belts, the harmonic balancer was wobbling and the tensioner was determined to be bad, more time was needed to confirm if any accessories or belt alignment issues were behind the squeal in addition to the balancer and tensioner. 2. Checking codes (like the parts stores do for free) does not usually confirm which component to replace. There are a multitude of tools and techniques employed to be sure of which part to replace and it is different for each code one has to run down. A. We pinpoint tested the catalyst efficiency and determined he did indeed need a converter. B. Also tested the Evaporative emissions system and determined a vent canister solenoid was bad C. Apparently the o2 sensor was bad too because we recommended that 3. The transmission fluid that needed to be checked cannot be checked from the top, this model has no dipstick. Usually we ask for authorization to check it because it requires a procedure to check fluid temperature to be sure it is at the right level, and then lift it in the air and remove a plug from the side of the transmission. I do not recall, but if we checked it without authorization, I suspect there was a leak and we thought it urgent to protect his transmission. That was apparently a mistake on our part, we misjudged the customer's desire to protect his transmission. We should not have assumed such a small but critical item would be ok to do. For many customer's it would not have been a problem. 4. If there were delays and it took longer to check all this out, it looks like we did not charge for that extra time because this was a multi-symptom diagnosis, which would normally be a separate charge for each system, so this is not a bad price for all of the conclusions we made. We are sorry he was not satisfied, but it was definitely not like "pulling codes" at the parts store. Here are the notes we have, apparently we also gave him estimates for everything he needed. NEEDS: DIAGNOSE SQUEALING COMPLETELY- $150 HARMONIC BALANCER WOBBLING $268 SERPENTINE BELT TENSIONER $181 CAT CONV $484 O2 $173 TIRE ROTATION CANISTER VENT SOLENOID $119
Mollie G.
5.0
06/10/2011
This was my first Experience with Car Scope. As a shade tree mechanic, I wanted them to diagnose the car first, so I could see if I wanted to take the job on. They were very understanding of that and let me dictate the schedule and terms of the repair. I had them do the work, and I was impressed with the knowledge and skill of the staff. They kept frequent contact with me as they made progress (there were several problems with the car) and were polite and professional the entire time. I would definitely use them again.
Description of Work
The car had numerous problems. I tried replacing several parts to no avail. I needed someone who could diagnose an older fuel injection system and tell me what was wrong. Car Scope performed several hours of diagnosis and replaced the MAF sensor, the fuel pump and one spark plug that had cracked.
Category
auto repair

Service Provider Response

Thank you for the great review. It's our pleasure to serve do-it-yourselfers as well.
    Auto Service
    Auto Inspections
    Auto Radiators
    Auto Transmission
    Auto Tires
    Auto Mufflers
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Discover, MasterCard, Visa, PayPal, American Express
    Warranties
    Yes

    Services Offered

    Auto Services, Inspections, Tires, Transmission, Alternators, Mufflers, Radiators & Auto Electrical

    Services Not Offered

    Detailing, Collision Repair

    Frequently Asked Questions & Answers about CarScope Repair & Diagnosis

    How is CarScope Repair & Diagnosis overall rated?

    CarScope Repair & Diagnosis is currently rated 4.7 overall out of 5.

    What days are CarScope Repair & Diagnosis open?

    CarScope Repair & Diagnosis is open:

    Monday: 7:00 AM - 10:00 PM

    Tuesday: 7:00 AM - 10:00 PM

    Wednesday: 7:00 AM - 10:00 PM

    Thursday: 7:00 AM - 10:00 PM

    Friday: 7:00 AM - 10:00 PM

    What payment options does CarScope Repair & Diagnosis provide

    CarScope Repair & Diagnosis accepts the following forms of payment: Check, Discover, MasterCard, Visa, PayPal, American Express

    Does CarScope Repair & Diagnosis offer free estimates?

    No, CarScope Repair & Diagnosis does not offer free project estimates.

    Does CarScope Repair & Diagnosis offer eco-friendly accreditations?

    Yes, CarScope Repair & Diagnosis offers eco-friendly accreditations.

    Are warranties offered by CarScope Repair & Diagnosis?

    Yes, CarScope Repair & Diagnosis offers warranties.

    What services does CarScope Repair & Diagnosis offer?

    CarScope Repair & Diagnosis offers the following services: Auto Services, Inspections, Tires, Transmission, Alternators, Mufflers, Radiators & Auto Electrical

    Are there any services CarScope Repair & Diagnosis does not offer?

    Detailing, Collision Repair