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Budget Blinds of Chesapeake
Blinds or Shades - Install or Replace, Blinds or Shades - Repair, Drapes or Curtains Repair or Alter Service,
About us
Budget Blinds serves the window treatment needs of our many friends and neighbors in South Hampton Roads. We are an international franchise for buying power, product mix, and quality control, local ownership for personalized service. We offer free in-home consultation, see colors and styles in the convenience and lighting of your home or office. Besides having a "Blind for every Budget", we have fabric treatment specialists with over forty years' experience. Plantation Shutters are our number one selling product, and specialty shapes are our passion. Our prices are very competitive, but we will not sacrifice price for quality, we offer the best Value for your Dollar. We represent manufactures who value their quality and offer the industries best warranties.
Business highlights
23 years of experience
Services we offer
Blinds, Drapery, Pillows & Bedding., Rugs, Shades, Shutters, Window Coverings
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.732 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 32 reviews
Kathy D.
Jun 2017
I was very pleased with them. They were 2 rooms, one was an office. They were like a shade that you can see through still. I forget what they are called. We have a view so we wanted a view still. The other one was a bedroom, and they were wood shutters. They were custom built for that window. They were expensive but what I got I thought it was reasonable. The kind that i got were more expensive and if I would have gotten white trim they would have been cheaper. They were on time, and they came out. They gave me a pricing. They said how long it was going to be and put it on mark. They were right here. They were very good. The girl with the consulting came out to make sure everything was done alright. I would use them again and recommend them. They already know that the next project I will be calling them. They already saw the window but it is going to have to wait.
Kathy D.
May 2017
Elaine came to my house and showed us samples and helped us choose color/style.
Response from Budget Blinds of Chesapeake
"Thank you for your excellent review! At Budget Blinds & Inspired Draperies of Chesapeake, we are focused on providing the best service. We were privileged to work with you and know that your shades and shutters will provide years of enjoyment. Thank you again for your positive feedback."
Debbie A.
Feb 2017
Wonderfully! They were prompt, considerate, professional, offered me a great deal, went over and above to be sure that I was satisfied. The quality of the blinds is excellent. A great company! I highly recommend them!
Response from Budget Blinds of Chesapeake
"Thank you for your excellent review! At Budget Blinds & Inspired Draperies of Chesapeake, we are focused on providing the best service. We were privileged to work with you and know that your blinds will provide years of enjoyment. Thank you again for your positive feedback."
Bridget C.
Jan 2017
They were great. We had 30 windows. It was $70 per window. They came to us. I would absolutely use them in the future.
Justin C.
Nov 2016
Great! Above and beyond. Need to schedule a follow-up.
Judy K.
Jan 2016
.
Gina B.
Nov 2015
Lynn Dee did a wonderful job and was very professional and personable. Jerry was also very helpful and dedicated to his work.
Geraldine S.
Aug 2014
Lynn Dee was on time, helpful, offered several options. Installation prompt, courteous.
Kathe T.
Aug 2014
Awesome!
Marion W.
Jul 2014
It went extremely well. I was pleased with the professionalism and promptness of the technician installing our blinds and draperies. He did a fantastic job! The Blinds and draperies have added a lot of elegance to the individual rooms in our new home. I especially like the blinds with the cornices that we had installed. They are simply beautiful.
Lindy measured our windows in early June and her measurements were exact when they were installed on today. Everything that we discussed, from the manner in which we wanted the blinds located in our windows to the location and beauty of the tiebacks on our drapes, everything was beautiful.
I had anticipated the price being higher but found that everything was extremely reasonable.
Zach was our technician today - he arrived promptly at our agreed upon time and worked tirelessly to make sure that every detail was addressed. He was wonderful!
Lindy measured our windows in early June and her measurements were exact when they were installed on today. Everything that we discussed, from the manner in which we wanted the blinds located in our windows to the location and beauty of the tiebacks on our drapes, everything was beautiful.
I had anticipated the price being higher but found that everything was extremely reasonable.
Zach was our technician today - he arrived promptly at our agreed upon time and worked tirelessly to make sure that every detail was addressed. He was wonderful!
Response from Budget Blinds of Chesapeake
"Thank you for your compliments and sharing your experience with us. We are happy you are pleased with the elegance of the blinds and cornices and the beauty of the drapes and tiebacks. It's always a pleasure when our customers are happy and enjoy our service. Thank you once again and please let us know if we can be of any help in the future."
Steve C.
Mar 2014
When I saw how good the reviews were for Budget Blinds, I decided to get my top down/bottom up blinds from them. After meeting with the rep in August of 2013, I thought the blinds she suggested were a bit expensive (I had 3 sliding glass
doors to cover, each about 59? by 90?) and asked about less expensive options. The rep assured me that I needed the more expensive ones because of the size of my windows, and allowed an additional 5% off. That, in addition to a 25% off special deal they were running at the time, brought the cost of each blind down from $539 to $384.?Still pretty expensive, but with her
assurance they would be the best option for me, I agreed.
The blinds were delivered on time, but from the moment they were installed there were problems. They hung unevenly, the strings kept breaking and the safety latches kept splitting apart. After about 5 service calls and a lot of frustration, I decided they were not going to work out, and asked about my options. The owner told me I could get my money back or get new shades. He said if I selected more expensive shades, I would not have to pay more; if I selected less expensive shades, I would get some money back. I opted for the new shades because I really didn?t want to start all over again with a new vendor. I was quite unhappy with the rep?s suggestion of the more expensive shades when they turned out to have so many problems.
The rep returned to my home, ordered new shades from a different series of blinds they carry and put a rush on the order and they were installed on January 18, 2014. I?ve had them for about 2 months at the time I?m writing this review. So far, the strings are not breaking, but it?s quite tricky to get them to hang evenly. I am still trying to decide if it will be worth my aggravation to keep them or to start all over. They have a 5 year no questions asked warranty.
While the rep told me the replacement shades were more expensive than the originals and I would not have to pay more, she never actually told me the cost of the new ones, nor was it on the final receipt (which I had to ask for). Nor did I get an apology for all the trouble I had to deal with. Also, you?d think that with all the trouble I had with the first set of shades, that someone would have called me to see how the new ones are working out. But I have heard from no one. I think that would be
a minimum display of good customer service.
I can?t recommend Budget Blinds because of how many problems I had with the original shades after being assured that I needed to buy the more expensive ones, and their lack of follow-up customer service. While everyone I dealt with (the rep, the
installers, the service people and the owner) was professional and polite and none gave me any argument whatsoever, the bottom line was the recommended expensive product turned out to be very problematic, the fix dragged on for several
months, and I still have troubles.
doors to cover, each about 59? by 90?) and asked about less expensive options. The rep assured me that I needed the more expensive ones because of the size of my windows, and allowed an additional 5% off. That, in addition to a 25% off special deal they were running at the time, brought the cost of each blind down from $539 to $384.?Still pretty expensive, but with her
assurance they would be the best option for me, I agreed.
The blinds were delivered on time, but from the moment they were installed there were problems. They hung unevenly, the strings kept breaking and the safety latches kept splitting apart. After about 5 service calls and a lot of frustration, I decided they were not going to work out, and asked about my options. The owner told me I could get my money back or get new shades. He said if I selected more expensive shades, I would not have to pay more; if I selected less expensive shades, I would get some money back. I opted for the new shades because I really didn?t want to start all over again with a new vendor. I was quite unhappy with the rep?s suggestion of the more expensive shades when they turned out to have so many problems.
The rep returned to my home, ordered new shades from a different series of blinds they carry and put a rush on the order and they were installed on January 18, 2014. I?ve had them for about 2 months at the time I?m writing this review. So far, the strings are not breaking, but it?s quite tricky to get them to hang evenly. I am still trying to decide if it will be worth my aggravation to keep them or to start all over. They have a 5 year no questions asked warranty.
While the rep told me the replacement shades were more expensive than the originals and I would not have to pay more, she never actually told me the cost of the new ones, nor was it on the final receipt (which I had to ask for). Nor did I get an apology for all the trouble I had to deal with. Also, you?d think that with all the trouble I had with the first set of shades, that someone would have called me to see how the new ones are working out. But I have heard from no one. I think that would be
a minimum display of good customer service.
I can?t recommend Budget Blinds because of how many problems I had with the original shades after being assured that I needed to buy the more expensive ones, and their lack of follow-up customer service. While everyone I dealt with (the rep, the
installers, the service people and the owner) was professional and polite and none gave me any argument whatsoever, the bottom line was the recommended expensive product turned out to be very problematic, the fix dragged on for several
months, and I still have troubles.
Response from Budget Blinds of Chesapeake
"Please excuse the delay in responding to this review. The person submitting the review was not a customer. However, we did sell shades to another person at that address. The purchaser’s window are rather large for a top down/bottom up application; so our sales associate put the customer into a vendors product we believed would measure up (the product was manufactured by a company owned by Hunter Douglas). The safety latches are regulated by new government policies. After seeing that the initial product selected would not perform satisfactorily in these windows, we reordered an upgraded premier shade from another manufacture (Springs Window Fashions). These shades were $324.00 more expensive than those originally ordered. And would not have been selected by the customer originally due to the price. We would not have jeopardized the customer’s good will, nor our reputation by replacing the original shades with ones that had “less chance” of working properly. Both sets of shades use a standard TD/BU cord lift control system. And if the operator of the shades moves the lifting cord left or right when raising/lowering the shades they will not remain level and must be manipulated to level. This was pointed out at the time of installation. Since we did not charge the customer for the upgraded shades and when installed she did not request that information; we were not aware that she wanted it, nor was there any request for additional follow up. Our customer service was: 1. Try to repair the product under warranty, 2. Replace the shades if they cannot be fixed. 3. Provide this service with a smile and thank you! We replaced the product are no additional cost, provided more expensive replacements at no charge, and when the new ones were installed, provide her with operating & care instructions. We will continue to evaluate our customer service procedures as we go forward."
WILLIAM E.
Jan 2014
,
Beryl R.
Jan 2014
The service was absolutely gorgeous, beautiful. They also gonna do another house that I own. They said it would be six to eight weeks. They've already called and set up an appointment to install them on the 28th of January. They're very good. The lady I talked to was very patient. She brought in the samples and measured all the windows. They were very good and know their business. They gave me a good price.
Frank D.
Jan 2014
They did exactly what they said they would do when they said they would do it. Totally professional work leaving us with a high quality product. I highly recommend Budget Blinds!
Nina S.
Oct 2013
Well, it didn't go well-at first. I wanted flat plain roman shades and when the installer came that's not what I ordered. The craftsmanship wasn't good, they hung crooked in places and and it seemed to be a sewing problem. The decorator never came out to see the work and when I called and left messages, my calls were never returned. Finally I got through to the owner. I told him how unhappy I was and he said he'd like to come out and see for himself. He arrived on time with the 2 installers and the decorator I originally worked with. She apologized profusely for never seeing the finished products. I told him how I felt and he decided he would remake all the shades at his expense. All of his employees were very nice and professional. I was very happy that Budget Blinds acted in my interest and did the right thing in making a customer happy & satisfied. I would not hesitate to use Budget Blinds again because they stand by their word. I highly recommend Budget Blinds in Chesapeake, Va. for all types of window treatments.
Paige A.
Sep 2013
We've used Budget Blinds twice and are very pleased with the quality and service. The consultant arrived promptly and was very courteous, suggesting the best design options for our windows. On both occasions, the blinds arrived ahead of the estimated time for delivery and all were installed quickly and professionally. Their prices are very good ? comparable or better than big box stores. I would not hesitate to use Budget Blinds again.
Raymond B.
Sep 2013
They did an excellent job. We will use them again.
Rhonda C.
Aug 2013
Did not have a wide variety of examples with her. Rather than ask me what I was interested in, she assumed I wanted a certain type of pull unit.
Once she understood I didn't want what she had as an example, she took the measurements and said she would call me as soon as she got in the office the following morning. I agreed to that but told her time was of the essence. She assured me of a call.
The following day the phone didn't ring at all. I placed a call to the Assessor's phone and no call was returned all that day or the next until about 8:00 P.M.
I was soley disappointed with the customer service displayed by this company. When people are willing to put out hard earned money, they should be able to expect the utmost of customer service. This company lost a sale because of the lousy customer service.
Once she understood I didn't want what she had as an example, she took the measurements and said she would call me as soon as she got in the office the following morning. I agreed to that but told her time was of the essence. She assured me of a call.
The following day the phone didn't ring at all. I placed a call to the Assessor's phone and no call was returned all that day or the next until about 8:00 P.M.
I was soley disappointed with the customer service displayed by this company. When people are willing to put out hard earned money, they should be able to expect the utmost of customer service. This company lost a sale because of the lousy customer service.
Response from Budget Blinds of Chesapeake
"Finding an appropriate response to this evaluation has been challenging! Typically, we have over two thousand dollars in sample product that we carry in our sales vans and the vans are really full. Even with this many samples, they represent only a fraction of all the product we have to offer our customers. Thus we focus on having samples of those products most frequently asked for. We have fewer requests for Hunter Douglas (HD) products, thus we do not carry many of their samples. The bulk of our HD samples are kept at our showroom. Unaware that [member name removed]wanted a specific HD shade, we were not prepared to show her the sample she wanted when we went for our “Free” in-home consultation. Our Sales Associate called our HD supplier the next work day to get availability of the product that [member name removed] wanted to purchase. Unfortunately, we did not receive a response from the manufacture until the following day. We apologize for not calling [member name removed] with an update the day following the consultation. We should have called to report that we had not received the manufacturer’s response yet, and told her we would call as soon as we had. Our sales associate had four sales appointment the third day and only picked up her messages at 7:00pm that evening. Upon reviewing the manufacturer’s response, she called [member name removed]. We are disappointed that we did not meet [member name removed] service expectations, but thank her for sharing her experience. Going forward we will make more of an effort to prequalify the customer’s needs before providing our Free in-home consultation to have additional samples available. Additionally, we have hired an additional sales support representative to assist our sales team with follow-up calls and appointments."
Janis E.
Aug 2013
The blinds were ordered and installed in less than three weeks after the windows were measured. The quality of the blinds is much better than I expected and they look fantastic. The installers (John & Jada) arrived on time and were very professional. They installed the blinds in about two hours and left no mess. The measurements were perfect (thank you, Susan). I would recommended this company to anyone. The employees are great and so are the blinds.
Ed E.
Jun 2013
All went great. Lynn Dee did a great job measuring and the installer did an outstanding job installing the blinds, The price was very reasonable.
Donna M.
Mar 2013
wonderful, recomend this group to anyone who needs blinds
Roslyn M.
Feb 2013
Very pleased with service from start to finish.
Paige A.
Feb 2013
Service was excellent. The sales manager, David Smith, arrived promptly to take measurements and helped us select the right blinds and color. Order was places on 10/2/2013 with an estimated 3-4 week delivery time. Blinds arrived and were installed promptly and professionally on 10/25/2013. The blinds look great and perform wonderfully. Perfect fit and function. Will definitely use Budget Blinds again.
Angie B.
Jan 2012
Great consultation: extremely patient, informative and helpful. Felt zero pressure to buy. Great experience!
Meghan M.
Nov 2011
They did a great job. I would use them again.
Licensing
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FAQ
Budget Blinds of Chesapeake is currently rated 4.7 overall out of 5.
Budget Blinds of Chesapeake accepts the following forms of payment: CreditCard
Yes, Budget Blinds of Chesapeake offers free project estimates.
No, Budget Blinds of Chesapeake does not offer eco-friendly accreditations.
No, Budget Blinds of Chesapeake does not offer a senior discount.
No, Budget Blinds of Chesapeake does not offer emergency services.
No, Budget Blinds of Chesapeake does not offer warranties.