Big Rob's Gas Fireplace Service

Great job! He always provides great service.

After finding Rob on Angie's list, I called to see if he could fix our fireplace. I gave him the symptoms and told him another company had tried, but without success, saying they had to order a part and never returned. We set up an appointment window of time and he said he would call ahead. Rob called and arrived within the agreed time window and went right to work. He removed his shoes, spread out clothes to keep things clean. The fireplace, had been installed in the house when built in 1992 and had not worked in a while. After disassembling and inspecting the fireplace gas valves and safety devices, Rob diagnosed the problem as loose connections on the thermocouple assembly, and a miss wired connection that caused the gas valve to close. He rewired one connection that had been tampered with, cleaned and remade the remainder electrical connections. Once he was satisfied that all was fixed, he assembled the fireplace, including the glass front, which I had cleaned. He spent about an hour and half total. I my opinion, he is an expert with gas fireplaces. He stated he did not charge by the hour, but by the service. I considered his charge for this repair to be more than fair. In fact, I had paid almost as much for the earlier service call, not did not fix anything.