Basnight Land & Lawn Landscaping

Looks beautiful!

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Generally all went well. Occasionally I had to point out areas of concern but they always took care of anything I mentioned.

Felt like my service request was too little for there workload.  Never felt like a valued customer.

So Basnight did come out, and turned the well back on, and because my irrigation co had come and gone, i asked them to also turn the irrigation controls on. Then there appeared to be a leak near the front sidewalk, and I asked them to look at it, since it WAS Not leaking before they had put in the new zone. The guy told me my heads in the very front of my yard were faulty and needed to be replaced, pretty expensive, he said,  I said, no, they have never leaked, or caused problems. I called my old company and asked them to schedule a trip, they came, I had to pay them again, the heads were not broken, they needed to be adjusted. They said winterizing twice the previous fall caused the issue. I had to winterize twice, because the HOA's company, Basnight. was behind, and didn't get to my house until after chances of cold temps. Then Basnight kept billing me alot  for the minuscule amount of work they had done, which shocked me, because they were the ones that had caused the situation. I called them twice before they stopped billlng me. they should have billed the HOA, if anyone!! By the way, there was a one year guarantee from Basnight for any work that stemmed from the addition of zones to my system, and since we had NO CHOICE from the HOA over adding the zone, I held Basnight  responsible to help restart the system, they are the last ones that shut it down. 
I have found a new company, since my old company is no longer making the trip from Richmond to VB.

They were thorough and did exactly what I wanted. They got the exact plan that we requested and I had no problems with them.

Basnight did an excellent job.  We had several problems and improvements to accommodate in one project, including a need to replace back steps and a back door stoop or landing, new walkways to our house and pool, and a bad drainage problem behind our house.  Chris Basnight  designed a patio and walkways built out of permeable pavers with a large drainage field underneath, that appears to have solved the drainage issue while giving us beautiful walkways and a nice entrance to the back of the house.  Basnight's paver crew was headed by Brandol. They worked very hard through very cold weather in February.  Brandol is a craftsman. He was very meticulous about getting the project done right and hand-cut and fit  the pavers so that they all fit together tightly.  Brandol also came up with several very good suggestions on how to make the project better.  Basnight also replaced large sections of wooden yard fence that was badly deteriorated.  The new fence came out very nice as well.  We had a couple of minor issues that I thought needed correction, and they came out and fixed them, and did a couple of other "tune up" items on the fence that I hadn't even asked for.   I would recommend Basnight without hesitation.

First of all, I do want to say that the hardscape job was wonderful and everything I expected!!! Also, my salesman was very responsive to my phone calls.
BUT....
The landscaping job was horrible!! 4 of my palm trees died when they moved them over 6 foot. Several bushes died as they replanted them along back side of fence (which they weren't even supposed to do) The weeding was non existent. They just sprayed weed killer and mulched over....never removing the dead brown grass or weeds they killed. I complained about the weeds and grass that sprouted up almost just a week after they mulched newer areas in my yard and they came and sprayed again-and again leaving the dead brown grass and weeds there. They placed mulch in the front of my yard at two different times, so with the rain and/or sunshine on the first half made the second half look like a completely different color. I complained several times with no real satisfaction or improvement. I saw Mr. Basnight out in the community during the late fall/winter and we discussed my concerns. I am to call this spring for them to come out and transplant other palms in my yard to replace the dead ones. That is the only thing I will ask from them, as I am not impressed with their landscaping skills at all. Wish me luck!

Christian Basnight contacted me, visited my home, inspected the landscaping, and made suggestions to correct problems noticed.
Because of critical family stress, he apologized for his previous lack of response to my requests. I accepted his apologies and can certainly understand his situation.

Using his suggestions, we decided to replace the diseased knock-out roses with and quot;red ladyand quot; hydrangeas, and add and quot;stella doraand quot; day lilies as borders in specific locations.

Following his visit and inspection, Chris worked up a contract detailing the detailed items and process. The job was completed on April 16, 2014. From Chris' initial contact to completed project, the process took about 1 month.

Thank you Christian Basnight for the beautifully installed addition to our landscaping.

The work was done quickly and to a very high quality. The beds that were rehab'd look better than they have since owning the house, and the expansion of the bed in front of the house looks wonderful. They even offered to move and replant a few viable plants from one area's redo to a nice spot in the back yard, which was a nice addition. We plan to have them come back in the spring to refresh the areas and potentially take care of a few more spots.

unknown

They are my current landscapers. I like their quality of work, as a result I am keeping them

The free consultation and preliminary budget proposal allowed us to realize we would need to complete in phases. Christian listened to our desires and provided solutions to concerns while providing a beautiful landscape plan and paver patio, he provided photos of all the items, and helped us understand to overall design. He broke the final plan and proposal into multiple phases to allow us to complete things in order of importance. Weather delayed the original install date but we were keep informed. They were on time, very professional and crew installed the project just as it was explained by the designer. We could not be happier and will be calling them for the next phase in the near future.

I have been through so many different lawn services. I could write a book on the horrors of lawn service. These people are reliable, expert, and hardworking. They put such care and pride into what they do. They are excellent with customer service. The pricing is a little bit on the high end, but they do more than most services do.

They give excellent service and are very good at what they do. We would definitely use again.

I thought that they were really good and that they did a great job. They knew what they were doing and knowledgeable in all aspects of landscaping and irrigation. They solved the problems that we had. They were very conscientious in their work.

Not well. Delayed after repeated phone calls. We would like to keep good relations with Basnight. We also would like to keep our good credit. We haven't paid for Aug through Oct because we're disputing their service. If needed, we have digital pictures that show current state of landscaping.

I decided at the last minute during middle of landscaping job to remove a huge tree. Basnight was able to work in the tree removal without delaying the rest of the work. They gave a wrong estimate of $800 at first but turned out that it cost $1,125 once they measured the actual height of the tree I guess. Regardless, the tree had to go and we ended up spending that much to get it removed. They did a good job and I'd trust their tree removal service again. You'd never know there was ever a tree there. I was hoping we'd get to keep some wood for our fireplace but they were too quick to remove the tree that it was too late to ask. I kind of wish they made that option available beforehand.

Were very prompt when meeting regarding design, started the work following Isabell, and did what I thought was good job. However, when time came to replace plant, and/or complete terms of contract in the spring, it was repeatedly ignored. The topper came when they contracted to replace a fence gate and took 3 months to get work done. Then the credit card was billed $700 more than the contract. AMEX was unable to get response either, they eventually removed the total charge (not just the overcharge) from the account. I would NOT recommend them to anyone.

We were very satisfied with the work they did. I felt they did a top notch job. The plants and tree are healthy and doing well. They didn't leave any mess behind them. They are not the cheapest in town but they are better than others by my experience. They used very healthy plants and they were a professional crew.