Automotive Authority

Auto Service, Auto Glass, Auto Inspections,

About us

Since 2004, Automotive Authority has provided motorists in the Chesapeake, VA 23323 area with comprehensive auto repair services. We also offer Towing. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. We have years of experience working on both domestic and import vehicles of all makes and models and can work with you to find cost-effective repair and maintenance alternatives.

Business highlights

21 years of trusted experience

Services we offer

To keep your vehicle running properly at all times, we offer a number of services in the Chesapeake, VA 23323 area that are carried out by our certified, expert auto service and repair technicians who have years of experience performing everything from oil changes to a complete engine overhaul.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

3.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
2.8
value
3.3
professionalism
3.0
responsiveness
3.0
punctuality
4.5
Showing 1-4 of 4 reviews

KIMBERLY E.
02/2021
5.0
auto repair
  + -1 more
They were very helpful and understanding. I had to rent a car for the whole time that I was waiting for the engine to be ordered and installed which was a a hefty amount. They gave me a credit on my bill to help offset the cost of the rental which of course they did not have to do. After the engine was installed I was having major issues and they ordered another engine and installed it and whenever I had any issues with that engine they were right on it no questions asked. I have every confidence in there work and they have definitely earned my business.
Description of Work: I had my car towed to them when it just quit on the interstate. They had to replace the engine and that was a big bummer!

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Sharon S.
02/2018
1.0
auto repair
  + -1 more
I got the car back with parallel scratches on the dash exactly matching the size of their razor blade. They denied damaging the dash. No integrity and rude. Don’t use them if you value your vehicle
Description of Work: a friend took my car there to be inspected

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0


polina B.
03/2017
1.0
auto repair
  + -1 more
went for an oil change. drove the car there just fine. after the oil change was performed and I paid 120 bucks for the synthetic oil change they told me they couldn't get the key to turn and my ignition is locked. Tilda me I had a bad key so I got my bf to bring another key from the house, but no luck .so after 3 hrs being there they told me I had to tow it to the dealer. no apologies no solutions. dealer telling me that it will be 1200 to repair. the shop won't take any responsibility for the problem and said that stuff like that happens to my kind of car and acted like I was messing up their day. never thought that my car I brought in just fine for an oil change will have to be towed and stuck with 1200 bill after being serviced at that place.
Description of Work: went for an oil change. drove the car there just fine. after the oil change was performed and I paid 120 bucks for the synthetic oil change they told me they couldn't get the key to turn and my ignition is locked. Tilda me I had a bad key so I got my bf to bring another key from the house, but no luck .so after 3 hrs being there they told me I had to tow it to the dealer. no apologies no solutions. dealer telling me that it will be 1200 to repair. the shop won't take any responsibility for the problem and said that stuff like that happens to my kind of car and acted like I was messing up their day. never thought that my car I brought in just fine for an oil change will have to be towed and stuck with 1200 bill after being serviced at that place.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0


Jeff E.
03/2013
5.0
auto repair
  + -1 more
.I will use them when ever I have a need . They were fantastic
Description of Work: I was having a problem with the check engine light coming on no matter what another auto service provider did. After giving that other mechanic 3 times to solve the problem I wanted another opinion so I went to Automotive Authority to get their opinion. They understood my level of frustration and did a great job of solving the problem. I give them credit for comunicating the problem well and completing the work in a timely manner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    3934 Holland Blvd. Ste. C, Chesapeake, VA 23323

    www.automotiveauthority.info

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 AM
    Tuesday:
    7:30 AM - 5:30 AM
    Wednesday:
    7:30 AM - 5:30 AM
    Thursday:
    7:30 AM - 5:30 AM
    Friday:
    7:30 AM - 5:30 AM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Glass,
    Auto Inspections,
    Auto Radiators,
    Auto Transmission,
    Auto Towing,
    Auto Tires,
    Auto Mufflers

    FAQ

    Automotive Authority is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:30 AM

    Tuesday: 7:30 AM - 5:30 AM

    Wednesday: 7:30 AM - 5:30 AM

    Thursday: 7:30 AM - 5:30 AM

    Friday: 7:30 AM - 5:30 AM

    Saturday: Closed

    Automotive Authority accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, Automotive Authority does not offer free project estimates.
    No, Automotive Authority does not offer eco-friendly accreditations.
    No, Automotive Authority does not offer a senior discount.
    No, Automotive Authority does not offer emergency services.
    Yes, Automotive Authority offers warranties.
    Automotive Authority offers the following services: To keep your vehicle running properly at all times, we offer a number of services in the Chesapeake, VA 23323 area that are carried out by our certified, expert auto service and repair technicians who have years of experience performing everything from oil changes to a complete engine overhaul.

    Contact information

    3934 Holland Blvd. Ste. C, Chesapeake, VA 23323

    www.automotiveauthority.info

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:30 AM
    Tuesday:
    7:30 AM - 5:30 AM
    Wednesday:
    7:30 AM - 5:30 AM
    Thursday:
    7:30 AM - 5:30 AM
    Friday:
    7:30 AM - 5:30 AM
    Saturday:
    Closed