All Seasons Heating & Cooling Service

"It is a sad and unfortunate situation that this member feels as he does toward us. We were called to his house for a “no cooling service call” for his upstairs system. In response to this member's report, All Seasons Heating and Cooling (ASHC) will address his complaint on a point by point basis. Our technician, who is a very experienced State licensed master technician, first consulted with the member's wife prior to each step of the service process. He explained the cost of each step and the fact that as he moved forward, there was no guarantee that this would resolve the issue. ASHC has repeatedly recommended to this couple that they replace their system due to age, condition, and constant issues with it. This member's insinuation that he was surprised by the end result of the invoice is contrary to the fact that his wife signed off on each step prior to it occurring. Regarding the parts that he claims were non-conforming; due to his desire not to pay for our visit, we removed the new parts and put the original parts back into his system. The invoice very clearly states this step and he was not charged for those parts. We had not installed those particular parts at any point in time. This member states that the owner of the company did not attempt to contact him. The owner did in fact attempt to contact the member. Several phone calls and a letter was sent in an effort to speak to the member. However, past history with this member has shown us that he prefers not to pay what he is being charged. We previously have provided him with concessions to try to keep him as a happy customer. We have always shown up on time and in a very timely and professional manner. All has ended well when his system was able to be repaired. This time, unfortunately, his system was beyond repair. I would have gladly put the service amount toward a new system for him if things hadn’t gotten ugly. This member made rude comments to our technician such as his indicating that since a lawyer doesn’t make this much, he will not pay it to a technician, unfortunately his demands for concessions and his lack of payment is not a one time event. All Seasons Heating and Cooling has a strong history of performing high quality service, installation and maintenance for home comfort systems. A report by a client who has repeatedly not wanted to pay for what they approved is a shame and a rare occurrence. We wish this member well in his search for another service provider that can satisfy his needs. Ralph Doak"