A H WICKLINE JR CHIMNEY SWEEP
About us
Professional, skilled staff. Years of experience. Comprehensive services. A H Wickline Jr Chimney Sweep. Wood stoves. Inspection and reports.
Business highlights
Services we offer
BUILD METAL CHIMNEYS, CHIMNEY SWEEP, CLEAN DRYER VENTS, INSTALL WOOD & PELLET STOVES, MASONRY REPAIRS ON CHIMNEYS., STAINLESS CHASE COVERS & CHIMNEY CAPS
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
89% | ||
3% | ||
3% | ||
3% | ||
3% |
He did not call me the next day so I called him and left a message. He never returned my phone call. I called the following week and he did not return my phone call. I called the following week after that and got a hold of him - but I had to remind him who I was and what I wanted done (he had no idea), and he said he would call me back with an estimate but he never did. I waited another week to call and again, had to explain everything all over again and he said it would be between $250-$300 depending on the chain cost and then didn't follow up with an actual estimate (he was still speculating). I gave up and my husband started after him. Myy husband called and was able to schedule an appointment after a few tries. They came out and said the job was $225 just to fix the chimney cap/chain but they had no idea they were also supposed to point the brickwork.
In summary: they never ONCE called me with an estimate or returned any of my messages and when I did catch them on the phone they always forgot who I was and what I wanted done. The entire process took about 4 weeks. I assume we were just unlucky because of everyone else's positive experiences, and they must have just dropped the ball on us, but boy did they ever.
We have not used our fireplace in the 3 years we have lived here because we had never had it cleaned. We decided it was time and scheduled A H Wickline to come out. They were a little late showing up, but traffic was bad that morning. They were very friendly and professional. They laid out a blanket to protect my carpet from getting dirty. My dogs were very interested in all their equipment and the guys were very friendly to the dogs. They cleaned my chimney (which had not been cleaned in at least 6 years) and killed all the spiders that were living in there. We will be using them again in the future.
I'm not exactly sure of the date of service, can't remember so just used best guess.
However, when I got home, I found that they had not left a work order, receipt or anything describing what they did, the condition of the chimney, or anything to keep an eye on. Our house was built in 1963, so I like to know that everything is safe. My wife doesn't recall much being said about the chimney when they finished either. I called and left a message on the cell # on his card. No response. I left another one a couple days later. Finally, on the third try I got Stoney and asked him about the lack of a report, etc. He said everything was fine. I found out that they had not gone on the roof and inspected the chimney interior and exterior which concerned me a little since I don't think you can see anything above the flue from inside. I happen to know I have some pretty good cracks on top of my chimney that I had filled in with concrete sealer.
In summary, they have several rave reviews, but it took me awhile to get in touch with them after our job was completed and I would have felt better about things if they had left a cleaning/inspection report, work order or something as a record of the chimney condition, what they did, and whether there might be anything down the road to watch.
Licensing
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