A Cut Above The Curb

"Mrs. [Member Name Removed], I am sorry you feel this way but in all due respect, very little about this review is accurate. From day one this client was pushy, uneasy and questioning my knowledge, integrity and ability. She had stated she had been taken advantage of previously and was a little reluctant to do business with a contractor. We waited for the down payment and I had instructed Mrs. [Member Name Removed] that we were getting further out on our scheduling and would contact her when our schedule opened up. I did not know that she would want any other communication prior. She asked for a refund prior to us starting the work then decided to move forward with us explaining her concern. The first day of the job, I let her know we would start later because we would be loading up tools, materials and getting set up for the landscaping project, the following days. We installed beautiful fescue sod that lived for 4 months with no issues. 4 months after the install Mrs. [Member Name Removed] requested a refund. We did everything we could as a company to offer support, I had even reached out to Mrs. [Member Name Removed] after the install to see the progress, stopped by her home, looked at the thriving grass and offered to do a weed control at no charge. As you can see on the dates and from the breakdown, Mrs. [Member Name Removed] was happy until the sod died 4 months after the install and she could not get a refund. There was no negative or positive review left prior to us declining her refund. I have pictures of the sod and will be uploading them with dates to back up my comments. Unfortunately, the sod did not make it through whatever care process was being applied, but that is not negligence on our end. She chose to do business with us and was happy until we were unable to give her a refund. I was extremely apologetic and my heart weighed heavy, but this was not our fault and there is/was nothing anyone can do. I don’t feel as though trying to tarnish a mans livelihood or reputation is the right thing to do when you have unrealistic expectations. The weather, lack of water or too much water and many other variables can contribute to the stress of the sod. If we would have received a call or been informed when it even started to stress out we could have helped assess and revive the sod. When Mrs. [Member Name Removed] finally reached out to us 4 months later the sod was completely dead. Why we did not receive even a phone call at the first sign of stress or die off I don’t know but I could have at least tried and I would have. I kindly ask that you remove this review. I understand you are upset but I believe you know that we did what we were paid to do and that sod was healthy and thriving. I can’t control the weather or elements. Thank you for your understanding AND STAY BLESSED!! Robert"