"Good day Ms. [Members Name], I am sorry to hear you did not have a good bathroom remodeling experience, however, I'm concerned you may have posted your review under the incorrect company. We do not resurface bathtubs or install liners, nor do we service your area of Virginia. I was also unable to find you in our customer database. If you would kindly give me a call, I'd like to help direct you to the right company profile on Angie s list, if possible. Thank you, Christine phone: 757-631-7200"

"(Member name removed), We performed for you a full bathroom remodel which was a beautiful transformation. I’m sorry that in the course of the remodel we were unable to find a toilet that met your needs. While we do not manufacture toilets, the toilets we install are top of the line toilets from major manufactures with high flush ratings. We thought we responded quickly to your concerns. We certainly appreciate your business and apologize for any inconvenience. Please call the office with any questions or concerns."

"Member, I’d like to start off by pointing out that your total, full bathroom remodel was only $9,729.00. I’m not sure how you are arriving at $13,000. Next I’d like to respond to your concerns about our installation crew. Most jobs are installed by a crew of two, consisting of an installation technician who was trained directly from management (management is trained in our factory, at our corporate headquarters, where our products are manufactured) and his helper. All of our install technicians have been with us for several years and we are confident in their abilities and we are proud to send them out to represent our company. Our crews take great care when in our customer’s homes, even covering the floor from the entry of the home to the bathroom with drop cloths. At the completion of the install the customer is presented with a “customer approval” in which they sign to state they are happy with the work preformed. Since we have confidence in the crew that we send over and they return from the job with a signed document stating the customer is happy, along with final payment, it is not customary for us to send anyone else to follow up. We have hundreds of signed reviews from previous customers to attest to the courtesy and quality of workmanship preformed by our install teams, including the team that preformed your install. We install hundreds of bathrooms every year and we view each job as equally important as the next. We treat each of our customers’ homes as if it were our own. Unfortunately as skilled as we are, we are still human and mistakes can happen. Unfortunately from time to time an incidence may occur while maneuvering large pieces into and out of the home. We take responsibility for such occurrences and correct the issue(s) in a timely manner and to our customer’s satisfaction. We pride ourselves on customer satisfaction and even after receiving your final payment and signed customer approval, we were happy to address your concerns. Our operations manager visited your home on more than one occasion and you also spoke with the owner of the company. In an effort to address your concerns and rectify any issues, we reinstalled your job. Upon completion, we thought we had reached a point where you were happy with the outcome, which is why we were disappointed when we read this review. Not only does it make us happy to know that our customers are thrilled with their bathroom transformations, a large number of new clients come to us as referrals from our happy customers. We regret any issues that you experienced but continue to stand by our goal of 100% customer satisfaction. Please contact us if we can be of further assistance."

"Member, We are delighted to hear that you are happy with your new bathroom! Thank you for taking the time to comment. While it is true that ReBath products are a bit pricier than the average do-it-yourself project from a local home improvement store, our prices are competitive with others in the industry offering a lifetime warranty on their products. As explained at point of purchase, all ReBath products are manufactured to order. We expedite all orders to our Arizona plant in a timely manner. Your products are then manufactured and shipped to us which will take several weeks. However, with the average ReBath install being just three days for a complete bathroom remodel, compared to your average general contractor who can be in your home for several weeks, most homeowners find our time line much more convenient for both themselves and their families. As you can see from the final product, the wait is well worth it! We are happy to see you would rehire us and we look forward to hearing from you and any family and friends you may refer!"

"Member, Thank you so much for the kind words and for taking the time to share your experience. We look forward to hearing from you, your friends and family for future bathroom remodeling needs!"