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About us
We are a heating, air conditioning, plumbing and electrical contracting company serving the custom residential, light commercial, new construction, renovation and commercial markets in the Central Virgina Area. We have a Residential and Commercial Service department providing 24-hour emergency service for your heating, air conditioning, plumbing, and electical requirements. We offer a variety of Service Agreements for your Heating, Air Conditioning, Plumbing and Electrical needs. Our goal with these services is to improve your comfort level and reduce your operating costs. To be successful, we rely on the talents of our employees and their commitment to deliver a project that equals or exceeds the expectations of the customer and end user. This is achieved through teamwork, diligence, creative ideas, mutual respect for all participants, on-going training, development, and continuous evaluation of our success or failure at meeting these goals. To assure that we fulfill these commitments, we will attempt to provide the necessary financial resources for personal and corporate growth, expansion, and the utilization/integration of the latest technologies of our industry into the normal operations of our business. Additional Contact - John Martin. Additional Email - [email protected].
Business highlights
Emergency services offered
101 years of experience
Services we offer
Heating and Air, Plumbing & Electrical.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.711 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 45% | ||
| 9% | ||
| 27% | ||
| 9% | ||
| 9% |
Filter reviews by service
Showing 1-11 of 11 reviews
Ron T.
Jul 2025
Faucets, Fixtures and Pipes - Repair or Replace
I had a toilet valve dripping, needed to have a screw to adjust water level of a $12 toilet valve just replaced a few months ago. Tech said he had to replace the whole fill valve which would cost $239 and if I wanted a new flapper, it would cost over $400. Unbelievable.
Chad G.
Jun 2022
Was charged a “flat rate” of $732 for a twenty minute disposal replacement. Had to pay $95 dispatch fee before estimate was provided. I don’t think I was changed a fair rate for the work performed.
Sandra W.
Jan 2021
They are very good and very professional. We would definitely hire them again and we would recommend them as well.
EMILY B.
Jul 2020
Quick response, as always. Excellent workmanship. Gave 4 options for repair/replacement with advantages/disadvantages of each. We've used them since 1977, for HVAC, plumbing, and electrical. Technician and office employees very helpful with phone and emailed information.
Jim B.
Sep 2017
Electrician was knowledgeable, prompt, professional, and helpful. Answered follow-up question promptly by phone.
Samuel S.
Mar 2017
W.E. Brown patiently worked and found the short and corrected it.
Jeannette S.
Jun 2016
I was told that our plumbing was old and should be completely replaced. I called them because of the leak. Instead of replacing all the pipes, they just shut off the extension so water goes to the bathroom. The bathroom became unusable. It didn't really fix the leak but the pipes were basically disconnected to the bathroom. I don't know how to rate that. It fixed the water from running but it didn't really fix the problems. I'm not sure if they're the most expensive company but they are certainly not the cheapest company. They are probably in the medium range.
Tom C.
Jun 2016
unknown
George C.
May 2016
Furnace worked OK after work performed. Average price for routine in area is $70.00. We were charged $224.23 for oil filter change and nozzle change. Been using Brown for years, will get bids this year for routine in fall.
Bunny S.
Apr 2016
unknown
Betty W.
Feb 2016
.
Matt G.
Jan 2016
I had called the day before late in the afternoon with a water leak in the ceiling in a room in my basement. Knowing it was two days before New Years, I wasn't too confident that I'd be able to get someone out. W.E. Brown was the third plumber I called, and the only one that would come out the next day, in the late morning. This was perfect. The workman arrived around 10:00 and diagnosed my problem quickly. We had to cut out portions of the ceiling and evaluate the water heater vent pipe. I had a tankless water heater installed a few weeks prior and apparently the new system was very efficient and had some more water in the vent pipe than the previous tanked system. Well, long story short, the vent pipe was NOT GLUED in the finished ceiling. So, when the house was built, the contractor didn't glue it, only primed it. Thus, it leaked, and a lot. The workman had to cut two holes in the ceiling, cut the pipe, reseal the pipe, with glue this time, and all was well. Great job by WE Brown.
Cheryl A.
Dec 2015
unknown
Judith W.
Nov 2015
unknown
Thomas C.
Apr 2015
unknown
George F.
Apr 2015
unknown
Nancy S.
Jun 2014
They called before coming were very polite. First was told I needed a carpenter to come out and remove the bottom of my cabinet. It was only when I said, "isn't there something you can do with out all of that. he then said, he could cut a hole around it and do the repairs."
David C.
Apr 2014
unknown
Juliette H.
Mar 2014
The serviceman was polite, efficient, and on time. Initially, the dispatcher said they had no openings until the next day, so I told her I would need to look elsewhere (which I did). Several hours before the appointment I had scheduled, Brown called me back to say that they had a plumber available almost immediately. Since I had a leak, I took it and cancelled the other appointment. The only thing I did not like was the price which I found to be excessive considering what was done. The cost was $68 to walk in the door, plus $200 to replace and install 4 metal hose clamps, 2 pipe inserts (?adapters?) and one polyurethane elbow joint. The job took from 30-40 minutes.
Joan K.
Mar 2014
They did an excellent job, were very neat and the finished work looks and functions wonderfully.
Beatrice S.
Mar 2014
They always treat us really well. They promise they do what they say. If we have any kind of problems they come promptly. They call ahead of time and show up when they are supposed to. They give estimation in writing. They have a new commercial and come well dressed.
Zygmunt D.
Nov 2013
WE Brown replaced my old and broken HVAC system with the new Carrier Infinity system with Greenspeed Intelligence.The cutting edge variable speed technology was appealing and so far lived to the expectations. Great system, and very professionally installed. The vendor followed up closely on the performance small issues fixed immediately. We are delighted with the service.
Linda L.
Oct 2013
Wonderful service. Timely response. Gave me a quote up front. Professional. Will definitely use again
Nancy D.
Oct 2013
Billy, the representative from WE Brown who did the work for us, was great. He not only kept us abreast of what was happening at all times, but he was very detailed in what he did. He took photos along the way to show us what was happening. Once they isolated where the problem was, Billy was able to rerun that section of wire via an outlet which helped minimize mess. They fully cleaned up after all work each day. In addition, Billy did not charge us the emergency service rate despite the fact that the job was originally started from a service call. He billed us as if it had been a contract job - which saved us probably a few thousand dollars. He showed tremendous compassion as well as skill in his work and was tenacious at finding and fixing the problem. He also provided us with a lot of information about our wiring and circuit system. We were extremely pleased with the service provided by WE Brown as well as by the cost and quality of the work.
Neal S.
Aug 2013
Same day service, arrived on-time, professional, no complaints.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
WE Brown Inc is currently rated 3.7 overall out of 5.
WE Brown Inc accepts the following forms of payment: CreditCard
No, WE Brown Inc does not offer free project estimates.
No, WE Brown Inc does not offer eco-friendly accreditations.
No, WE Brown Inc does not offer a senior discount.
Yes, WE Brown Inc offers emergency services.
No, WE Brown Inc does not offer warranties.
Contact Information
915 Monticello Rd, Charlottesville, VA 22902
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