University Tire and Auto Center Inc

unknown

I had taken my car into University Tire and Auto back in May to get new Michelin tires. The tire price was good and they were responsive to get me tires that were not in stock. At that time, I thought the manager and staff were pleasant to deal with. As I was busy at work when I picked up my car, I did not look at my complete bill and rushed out. When I looked at my bill after all was done, I observed I got charged with a $10 per tire fee to put nitrogen in the tires. I did not think and they did not ask me if I needed nitrogen, only saying I had green caps on my tire valves, which means nothing but they added the nitrogen anyway. I chalked that visit up to me not paying attention as if I did, I would have refused paying the bill as these tires do not need nitrogen. Nonetheless, I went back in August for my tire rotation, oil change and a new battery. All went well, until they could not find in their database that I had ever bought tires from them and they wanted to charge me for tire rotation. I had my receipt for the tires to quell that thought, but I found it odd they would even question this as it appeared they had all other transactions I had ever done at this site.

The following is why I will not be going back to University Tire and Auto. When I went to pick up my car I was walking to the location and heard a car traveling at a very high speed out of the auto repair site. I was on my phone and told my caller I needed to get off the phone as I just saw my car coming out of the shop at a high rate of speed. I continued to walk toward the shop and then as I turned into the shop parking lot my car came back about 4 minutes later, braked hard to stop and make the turn right in front of me. The technician came out of the car as if this was standard operating procedure, which is to drive cars dangerously fast, although I know you do not test drive cars for oil changes, tire rotation and new batteries. Basically, he took the car for a joy ride as it is a G37X Infinity, which is a powerful and fun car to drive. Now, when I completed my transaction with the manager I told him what I saw and indicated I was disappointed the technician took my car for a joy ride and at a high rate of speed. What would have happened if he had an accident or damaged my car? The manager acknowledge the mistake, but did nothing else as it appeared he let the technician take the car. The next day I went to UTA web page and put in a complaint, wanting to hear their response. The Director of Operations called back, left a message and I then returned his call to his assistant, who told me I could not leave a message as he does not have a voice mail, which is strange in today's world. Anyway, I have not heard back and do not expect to hear back from this organization. I won't be going back as the way they managed my car and dealt with this complaint is worrisome to me. I talked to other people in the auto repair profession and they indicated to me if this was ever done in there shop the technician and manager would be facing some disciplinary issues or terminated, especially since the test drive was not needed and it was at a high rate of speed, which was dangerous. I wonder what recourse I have as I am sure my car was redlined many times during the short joy ride.

professional

Went to get a tire looked at that had been punctured. Upon inspection, they determined that all of my tires needed to be replaced and tried to charge me hundreds more than they should have. They took a long time to even begin to look at my car. I declined the service and got the single tire fixed elsewhere (where they told me it was crazy to replace the other 3).

I can make it simple: If you want to find a local auto-shop you can trust, these are the guys. I can tell you that nearly 100% of the time I know what is wrong with my cars before i take it in, and every time these guys give me the exact same diagnosis with a price that is usually better than listed on line for the service. Multiple times I have gone in for tires after searching for the best price online, and every time I have ended up buying from University Tire and Auto Center as they are always in the same price ball-park and usually with a better brand. I trust these guys enough that i send my duaghter for service without me along; They treat her with the same respect as if i were there making the decisions. It is unusual to find a mechanic who will actually advise you against a paid service, which is what these guys did and saved me almost $100 when i was able to have other work done first which actually fixed my alignment problem. To boil it down, Trust. That is what you feel from University Tire and Auto Center.

They did just fine. I would use them again in the future. It took a bit longer to have done than I expected.

I dropped in without an appointment so my wait was a little long, but I sort of expected that. The waiting area is clean, comfortable and offered cable television and fresh coffee. The personnel are courteous and friendly, and so were the folks waiting for their cars. It his was my first visit to the Ruckersville location but it offered the same caliber do service I've become accustomed to at the Forrest Lake location, just closer to my home. I highly recommend them!

University Tire and Auto Center Inc. I think he used them last week. Sunday he picked up tires. My husband told me how much but I forgot, it was really reasonable for two tires. He just took the tires over they put the new ones in, they were prompt and I thought the price when he told me what they charged him, even though it didn't stick in my head it was very, very reasonable.

The service was done in a day. They gave me calls letting me know the estimate of the work to be done and the work completed. The cost came in well below what I had estimated. Very friendly and professional, I will definitely take my other car there.

This was my second bad experience with these guys. The first time around
was this past spring. I called before I went to see if they were busy
that afternoon, explained to them I needed state inspection and oil
change and had a tight schedule for the afternoon. I was told they
weren't too busy and that they could get me in within 15-20 minutes.
They did that. Then I waited over two hours for them to finish the work.
This last experience took the cake. I had taken the car in for
another oil change. Then they tried to tell me I definitely needed
brakes and rotors ($500+), and could use an alignment and new tires as
well. All with a quote totally over $1000. I declined everything but the
oil change. When I picked the car up, I had to take it back because
they forgot to put the air filter back in the car!! Bottom line, today,
in November, I finally need new brakes, my rotors are fine, and I still don't need new tires yet.

University Tire is supposed to be the best in town. I do not agree. We brought in our 2002 Toyota Highlander for state inspection. Supposedly the brake pads needed replacing as well as the rotors. Cost a mint. They always seem to find more wrong than what is really broken. We found out later on the team there works on commissions of whatever they can sell beyond he original repair request. I'm not a fan. They are expensive and you just don't feel like some repairs really needed to be done.

They did the work that I'd asked them to do.

They do a great job. They explain everything to you very well. They have quick shuttle service, and they remember you when you walk in the door.