SUPERB ALTERATIONS

unknown

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She was on the phone when we picked up the dress and did not plan to check the fit. The adjustment seam in the bodice was done smoothly and well, but the top was gaping again. It did not fit as it had when pinned. After trying to figure out a way to solve the problem ourselves (tape? padding?) and asking the opinion of friends and family, we took the dress back to her. It had been less than two weeks since we picked it up.
She was hostile and rude the minute we walked back in the door. While we tried to calmly discuss the problem, she began accusing us of everything but the Lindburgh kidnapping. She said it had been over a month since we brought the dress in, that we had changed our minds on how we wanted the dress to fit, that the bridesmaid was wearing different undergarments now (she was not), and that this would be a totally new job for another $42. At this point we'd only reported that the bustline was still gaping. After seeing the dress tried on again, she looked straight at it and said she saw nothing wrong--despite a view down the front of not just the top of a bra, but the whole bra. She continued to try to blame the situation on our whimsical ideas about fit and lies about a number of things. I have never had a person in customer service accuse me of lying before and it was quite a shock. She started jerking the sideseams of the dress around to repin it--now saying she would fix it for half price. Not wanting to leave the dress with someone we no longer trusted, we left. I told her we would not be coming there again, and she responded, and quot;Thank you,and quot; and flipped her hand at me.
If you read reviews on Yelp or Google, you will see this same dismissive hand wave mentioned over and over! I wish I had read those reviews before getting into what was a really bad experience.

Excellent. The jacket was ready as promised a week later.

She is great. She is pretty prompt. She seems very experienced and knowledgeable and organized and we never lost anything or had issue with that.

Asked if they could take me that day and get it done within three days, and they said yes. Were friendly and professional.

It went very well. I chose the tailor/seamstress thanks to Angies and it was a good choice.

Great! See details above.

They do a terrific job in a fairly short amount of time (unless it's a really high volume time of year). In general they do an excellent job, efficiently.