Speedy-Rooter, Inc.

Excellent! The plumber arrived at our home well within the quoted time and immediately started working on the clogs. There were several clogs of grease from years of build up. He cleared all of the clogs and fixed a leak in the kitchen sink.

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I don?t know too many plumbers but I would consider sending a Christmas card to this plumber.  The only thing that held us up was we had a lot of rains one day and they could not do the work so we had to delay it until it?s done.  It?s a very nice work.  This guy raked it out, planted grass and put the straw down.  He had to dig through the meter until he found the leak under the grass work.

His price was not out of line because I got two quotes.  The other company wanted to cut my driveway which I did not like but Speedy Rooter had a more considerate approach and they went out of their way to get an extra jumper hose so that I have water the whole time.  These guys did a really good job.  It was a first class operation.  I will recommend them.

The hot water heater was installed in 1980 and we established several times with the company and repair man that it was an old unit and contemplating purchasing a new one. We knew the element was out and figured it couldn't be more than a $200 repair at it's extreme given the man was in there for about an hour if that to replace a $30 element. I'm over estimating also because I was pricing Lowe's while the repair man was here. To our shock, he handed us the bill for $520.00 just for that repair and never even warned us how much he would charge. I bit the bullet and paid him considering the work done but had questioned prior to him performing the repairs if we should just purchase a new one because of it being so old the chances of so many things going wrong with it. He side stepped all of my questions and none were answered directly at all. 
Several weeks later, we noticed the hot water heater was damp and as the weeks went on progressively it started to leak. We called the company back last night and restated all my concerns and his rebuttal was that a new hot water heater to replace our 42 gallon 240 volt would cost us $1100.00 alone. I also explained to him that I got a second opinion after feeling like I had been overcharged and a plumber from a different company said he would've be able to do it for less than $150 after he saw the bill. Explaining this to Speedy Rooter, the man on the other line said that my second opinion was a lie until I explained I saw the checks and worked the bank where this man deposits for his business. Even the installer at Lowe's was baffled on how much we got charged for a simple repair and how much the quote for a hot water heater was. 
The company had two people that told me the owner would get in contact with me last night and I never got a response. Frankly, I'm okay with that because it just opens me up to getting robbed by them again. 
I went to Lowe's and purchased a brand new hot water heater that is an upgrade with installation included for $800. They charge a $35 fee to come out to look at what you have going on but if you go with their product and installation, the fee gets deducted from your final price. Do your wallet a favor and do not go with this company. If I could upload a copy of my receipt from this company to show how ridiculous it is, I would to save everyone else the hassle.

Update 6/7/2015: I did want to update my overall score after the owner got in contact with me. While initially all sorts of frustrated with the communication, the owner did explain to me that the price should have been explained up front prior to any repairs and he did make good on his part stating that it was an error on and gave me a partial reimbursement. What was a bad situation turned worse when the employees didn't follow up and placed more blame on me was definitely better handled by the owner and I commend that.

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Three men shoveled through the frozen ground with cheerfulness and professionalism. My maples have done some damaged to the tanks and I will use them again to level the tank and repair pipes.Very pleased with their service.

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I made the mistake of pushing tons of apple peels down the kitchen disposal while making apple sauce. The pipe was totally clogged. I tried removing the P-trap myself but didn't succeed, and I incidentally damaged the P-trap in the process (but still could not remove it). The next day I called Speedy Rooter around 11am, and got an appointment for 3-5pm. On my way home I bought a
replacement P-trap. The tech came around 3:30pm (I did call around 3pm and got an update on the arrival time). He cut the PVC pipes (turns out the pipes are glued so I am glad I didn't force it), put on the new P-trap, and installed two black-colored connectors (don't know how they are called). He said this way I will  have access to the P-trap myself should this happen again.  At the end I got a value price and they did honor the coupon I got from Angie's list. The tech was professional and curtious, and of course didn't laugh at my way of dealing with the apple peel and didn't give me a lecture, which was nice.

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Gary, The plumber, was courteous and efficient. He assessed the problem and listened to my husband describe our work prior to arrival. He worked quickly and provided excellent service.

Diagnosed a non functioning septic pump. Replaced the pump. Upgraded the pump to double the horsepower. Original pump Under warranty, so charged labor plus the cost of difference Between the original pump and the upgraded pump.

Arrived as scheduled and provided a clear estimate at the start of the work. Took care to protect my floors and efficiently performed the work.

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We call Speedy Rooter around 8pm after realizing our water heater was leaking all over our floor...Russell ( the tech) responded and was there within the hour.  He made us aware of all options available, (including tankless), gave us the price upfront and replaced the water heater that night.... They were professional and polite..it was a very pleasant experience..We will recommend them to all our friends and family!

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My outdoor faucet froze and burst. I called this contractor to come and replace it with one that will make it through the winter. The price was 75 dollars just to give an estimate, or around 370 for the estimate/work done. This was way overpriced, and the faucet is already broken again.

Due to unknown causes, our sewer pipe from the house to the city's main line got clogged and backed up into the basement. We sought the advice of plumbers and 'roto-rooters' who want to dig up the pipe - but that would necessitate cutting down one or two large trees (at about $5000 per).  Speedy Rooter offered to do something no one else could: line our existing pipe with a polymer sleeve that effectively 'replaced' the pipe without removing it. It was expensive, but well worth it. Painless.

Still waiting for (not so) Speedy to turn up, if at all.

The inserted a soft plastic sleeve  inside our ancient Orangeburg sewer pipe, then put a balloon in the sleeve and blew it up so that is hugged the walls of the sewer pipe. That hardened in less then 24 hours. To do all this they had to dig up a bit of basement floor first - which they repaired very nicely at the end. Throughout they were prompt and professional, and let us see what was going on via their video.

diagnosed clogged drain, ran snake to clean it out. Later they said we needed to use a camera to see if there was a crack in the line. There was no crack in the line, by the time they finished doing all the diagnosing, which I think was just a way to get more money from me the bill was now up to $900. The bottom line is I had a clogged  pipe that needed to be snaked out. If it would have been up to this company they would have torn up the concrete driveway and who knows how much the bill would be.

Engineered septic system stopped working; warranty company sent out Speedy-Rooter.  They said needed new filters and floaters at a cost of $1,240 and that still might not fix the problem; could cost a few thousand to get it up and working.  said tank also needed to be pumped.  We got a 2nd opinion and the problem was that lightning or something had burnt out a small transformer; cost to repair $140.  To be fair, we did get the tank pumped but by another company.

Speedy advertises emergencies 24 hour service. I called them on a Saturday after being turned down by other service companies in the area.  Drew was at the location within 1 hour. He was polite, and did a very good job. I will use them for future needs. The pump in the septic was not working and set off an alarm. He pulled the lid, found the problem and it was repaired within 1/2 after arrival. On time service, polite, and repaired in a timely manner. All equals GREAT SERVICE.

Same issue occured the next night so I called Speedy Rooter back to arrange another visit 2 days later when I could leave work.  They agreed to come on a Friday afternoon between 2-3.  They called me at 245, when they were supposed to be at my home and said they couldn't help, the yard probably needed to be dug up and they couldn't do it that afternoon.  Now I have to go all week-end without use of my kitchen sink and laundry facillities which could have been avoided had they called before the scheduled appointment to say they couldn't help me.  Now I have to take another day off and locate a more trustworthy and reliable plumber.