Solutions Mechanical & Plumbing - Charlottesville

I do not have words to describe the rudeness and unprofessionalism I experienced working with Solutions Mechanical & Plumbing. First, the plumber and his apprentice were completely rude and seemed disgruntled by the idea that they had to fix unforeseen (but common) issues with the toilet replacement. They made disparaging comments about our house, even after we told them it was a fix-up job inherited from a deceased parent. They arrived at our homes maskless despite the pandemic and pretended to not be sure if they had masks on hand to wear. It was only after offering them spare masks of our own that they reluctantly put on theirs. After arriving, they sat in our driveway having breakfast before getting to work. The apprentice repeatedly summoned us with commands and was on his phone throughout the process. He also may or may not have smeared gum on the bumper of our car on the way out. Finally, they accidentally broke an expensive glass shelf in our bathroom, took the shelf with them, and then attempted to replace it with a poorly shaped and uneven, very cheap shelf. They refused to replace it with an equivalent shelf. When we contacted the headquarters to complain about this behavior, they provided excuses for the apprentice and the plumber and treated us with absolute disdain and rudeness. They went as far as to claim that "they don't wear masks where they're from" - not sure where they could be from that isn't also legally required to wear masks during a global pandemic. I will never work with them again and I strongly advise you to seek help for your needs elsewhere.

Great job.