Founded 1968 • With Angi since September 2008
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
yes
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Licensed
Bonded
Insured
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Verified Reviews
Showing 1-25 of 290 reviews
Henry C.
10/22/2020
Laura G.
10/03/2020
Hawkins D.
09/22/2020
Berend V.
07/23/2020
Bruce W.
01/18/2020
John E.
11/22/2019
As a third generation customer of Robertson Electric (my parents and grandparents have used them since the 1970s), I'm very happy with them. We recently had our 15 year old single zone heat pump replaced with a new Trane two zone system. A.W. was very easy to work with, was extremely knowledgeable, and took the time to understand what we needed. Wayne and his install team were prompt, extremely professional and did an excellent job. Overall, a fair price, quality work, and great customer experience. I look forward to using them again for other home improvement projects.
Description of Work
Complete HVAC system replacement
Category
heating & air conditioning/hvac
Service Provider Response
Thank you so much for this wonderful review. It really warms our hearts to know our slogan "Serving you like family since 1968" rings true!J F.
09/04/2019
Unreliable, unprofessional. Would not do business with this company again. Scheduled service - install an A/C outlet and two thermostats. Scheduler made appointment two weeks out. On the day before the scheduled appointment, they called. They can't install the outlet tomorrow and will only provide estimate. They can't install thermostats; they need more time. Please call to reschedule. During the two weeks between scheduled and date of appointment, no-one bothered to look at the scheduled services and determine whether the work could be done on the date and in the time allotted. I get the call to reschedule the day before the appointment. To me, this sounds like untrained schedulers and not enough competition in a small market to move this company to fix the problem and do it right. If they're this unreliable at keeping appointments, I can't rely on them to do electric work properly.
Description of Work
Install A/C Outlet and Two NEST Thermostats
Category
electrician, heating & air conditioning/hvac
Service Provider Response
This appointment was scheduled by a new CSR. She was unfamiliar with the fact that we always need to visit a job to give an estimate before scheduling electrical work. She did try to call and talk to the customer but had to leave a voicemail. She has since been brought up to speed, We sincerely apologize for this error. It is our hope that this customer will allow us to serve him again.darrell F.
08/15/2019
John H.
08/02/2019
Extremely satisfied. They're professional, friendly and they followed up with everything. They're courteous, they cleaned up after their mess and they came when they said they would.
Description of Work
They installed HVAC unit. They did both heating, air and furnace, all brand new units.
Category
heating & air conditioning/hvac
Carrie G.
11/20/2018
The plumber quickly identified the problem with the stop valve, explained the pricing for the rate and price of the valve. The repair was performed and notes for overall home estimate performed within an hour. The plumber even offered a higher coupon rate being a first-time customer over Angie's list discount. The plumber was very professional and kind. Will go with them again.
Description of Work
The stop valve on a toilet in a powder room needed replaced and estimate on repiping house
Category
plumbing
Margarete G.
11/05/2018
Electrician checked outlets and circuit breaker and quickly figured out the problem and took care of it. While he was at our home, he also added an outside outlet to our house, something we had been wanting to do for a long time.
Description of Work
The outlet our refrigerator was plugged into had stopped working. Needed to figure out what had happened.
Category
electrician
Deneen A.
10/20/2018
Matt A.
10/02/2018
Winifred W.
09/03/2018
We thought we needed a repair due to the system having frozen up. The service person did not even open the unit and declared we’d need a new system. This approach reminded me of the AAA trucks that come out when you have a dead battery and always try to sell you a new one, when a charge will suffice. It turns out we did need a new system but his approach was a total turn-off. After getting 3 bids we ended up going with Robertson due to the price, availability for installation (heat of summer and we had to wait a week which was better than the others). The sales person and installation crew were professional. They did leave some screws and wire snips on the floor so not the tidiest. They tried to not destroy my garden which surrounds the outside unit. Alas, the air is good and cold but the new system is very noisy. In their follow-up call to the installation a switch was replaced which is a little quieter. Having another service call in a few days as there’s a ringing/tingling type noise that ispretty constant when the fan is not blowing. A new system should be quiet in my opinion. The inside unit/closet is in our hallway and from upstairs it sounds like music is playing downstairs in the background. Hope this can be resolved.
Description of Work
New HVAC system
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for your feed back. I see we are scheduled to visit 9/5/18 about the noise.Alyssa W.
08/15/2018
I took off of work today because we woke up with a third of our house without power. After wasting the entire day waiting for the company our home warranty assigned to our service request to NEVER respond (we called 6+ times and messaged via Facebook where we saw that they read the message and still refused to respond!), Robertson came to the rescue! Not only were they at our house within an hour, we were blown away by the customer service provided by Cody. He was not only professional, but he helped give us advice on other things we were considering having done in the future and as well as other money saving suggestions. We are brand new homeowners (still barely unpacked), and Robertson Electric has earned our loyalty for anything we need done with our electric, HVAC, and plumbing in the future. We could not be more impressed.
Description of Work
Power went out in multiple rooms
Category
electrician
Donna B.
07/04/2018
Leigh K.
03/23/2018
I received quotes from Robertson, Vailes, and Albemarle. Albemarle was about 6,000 more than either of the other quotes, and sales tactics were a little pushy (suggesting an additional oil furnace because I wouldn't be happy with heat pump heat after I said we wanted electric only, quoting me $30,000 right off the bat before doing an analysis, talking bad about Robertson Electric using flex duct, etc.). We narrowed it down to Robertson and Vailes, and ended up going with Robertson because they threw in a couple extras and the price was the lowest. AW was great to work with. Really smart, friendly, seemed very trustworthy. Installation took a week - it was a big job. We rented a house and got out of the guys' way while they were there that week. They still cleaned up each night and took good care of the house while we were out of it. They did end up using flex duct in some places, but as you come to find out, it brings the price down and is commonly used these days. I guess if you're concerned about that issue, you need to be very upfront about not using it. When we moved back into our house, there was an issue with the upstairs thermostat/zone and downstairs being swapped. We called their service department and they had someone out within just a half hour to get it fixed. The Trane system itself has been incredible. We financed in the fall using their 0% interest for five years - the finance department was easy to work with (even went above and beyond, I'd say). I would highly recommend Robertson.
Description of Work
Removed oil furnace and duct work. Installed heat pump, new duct work, furnace.
Category
heating & air conditioning/hvac
Bruce B.
01/18/2018
mike C.
01/10/2018
Workmanship/service & responsiveness where all A++. During the quoting stage they even brought the Electrician MGR. to show how the new lines were going to be run. AW & his team did an awesome job!
Description of Work
Robertson installed a new heat pump system.
Category
electrician, heating & air conditioning/hvac
Roman B.
10/16/2017
cynthia N.
10/02/2017
Right on the button for timing and very considerate of space, dogs and time.
Description of Work
I've had a contract with Robertson for a number of years and they come out twice a year to work on HVAC. They are great to work with. I switched to someone else because of a friend for a couple years and just went back to Robertson because they are far more dependable and responsive.
Category
heating & air conditioning/hvac
Kent L.
09/25/2017
The service technician was excellent. Very courteous, very knowledgeable. $400 later, the A/C works just great.
Description of Work
A/C wasn't working - outdoor unit not functioning. We have an annual service contract with Robertson, who responded and came promptly, but the agent did not warn us that after-hours service - which was not necessary in our case - costs significantly more than normal hours service. I would've been fine with normal hours service. Much worse was the overcharge for the part. A 55/5 mfd capacitor should cost less than $50 - that's not even a good price - but Robertson charged $263 for the part alone. That's not including the service call or diagnostic fee - that's for just the part. Very disappointing that Robertson, whom we've paid an annual fee for 8 years, would overcharge us for a common pat that should cost less than $50.
Category
heating & air conditioning/hvac
Joel S.
09/06/2017
joan D.
08/21/2017
Bernard W.
08/20/2017
They have very good customer service. I've never had any issues. They come in your house, they put on shoe covers, that's good. They are punctual. They tell you what's wrong, they tell you what they recommend and give you several options usually.
Description of Work
They did the semi annual service.
Category
heating & air conditioning/hvac
Phone
Address
2131 Berkmar Drive
Charlottesville, VA 22901
Other Information
Services offered
Services not offered
FAQ
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