J W Townsend Inc
About us
J.W. Townsend Landscapes, begun in 1983, specializes in garden installation with a specific focus on site analysis, bed preparation, and plant installation. Offering perennials, ground covers, woody ornamentals, and trees, we use high-quality material primarily from growers of the mid-Atlantic and northeast. Quick facts about J.W. Townsend Landscapes: Located in Charlottesville, Virginia. Employs 40–45 exceptional employees. Fulfills high-quality custom contracts with a group of architects and landscape architects with whom we have long-standing relationships. Maintains a ratio of 85% custom residential & 15% institutional and commercial. Employs knowledgeable, conscientious, and dedicated people, most being certified in their field. Horticultural experience: 500(+) cumulative years of horticultural experience performing garden installation and analysis. 25 Virginia Certified Horticulturists through the Virginia Nursery and Landscape Association. 3 ISA Certified Arborists. 17 Certified Pesticide Applicators. 1 PLANET (Professional Landcare Network) Certified Landscape Professional. 2 Advanced Virginia Certified Horticulturists through the Virginia Nursery and Landscape Association. Hotpots is our container garden division whose mission is “to create elegant container gardens customized to your life”. Container gardens are a great Eco-friendly way to incorporate greenery and beauty to all areas of your life. Personalize and add instant charm to your wedding, social gathering or other event, provide an economical solution to beautify your store front, office, or restaurant, or create a green space where none previously existed. We can also supply large containerized trees to give your patio a structural element without the expense or long-term commitment of sculpture. We have an enormous selection of seasonally appropriate plants for use in our hotpots as well as a wide variety of containers in different colors, shapes, materials, and sizes. We even have a container maintenance program which includes watering, pest management, fertilization, and the removal and subsequent replacement of plants as needed. You can rent or own a hotpot. Our rental choices for containers and large trees are the affordable alternative for seasonal color all year, and are the perfect enhancement for your next occasion or celebration.
Business highlights
Services we offer
Landscaping installation & maintenance. Hot pots container gardens. Drainage installation. Planting. Mulching. Pest & disease management. Pruning. Bed & soil management. Seasonal & holiday lighting. Meadow installation. Weed management. Turf care. Aeration. Lead removal. Hardscaping. Walkways. Paths. Water features. Wall construction.
Amenities
Emergency Services
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 14% | ||
| 0% | ||
| 5% | ||
| 0% |
"We appreciate the time you took out of your schedule to write this review. It was our pleasure to work on your project and look forward to working with you on future projects. Enjoy the beautiful spring weather. Leigh Townsend President"
"Ms. [Member Name Removed], thank you very much for your recent review. We are committed to total customer satisfaction and we always welcome client feedback. I am sorry to hear that the level of communication and overall experience you had with our company between 2000 and 2003 could have been improved. We are always striving to be a better company and feedback like this will help to ensure we better communicate with clients in the future. Please do not hesitate to contact us if you have any other questions or concerns."
"Dear Mr. [member name removed]: Thank you for your recent review. We stand behind all our services and we are committed to total customer satisfaction. We will happily return this week to clean-up the edging, and in the future we will bring a smaller machine to better maintain your lawn. Thank you again for letting us know and please do not hesitate to contact us with future questions or concerns. Sincerely, Leigh Townsend General Manager"
"Dear Mr. [member name remove]: Thank you for taking the time to review our company. We would like to briefly respond to your comment about us being the most expensive outfit in town. We understand that price is important to you, as it is to most clients. We are pleased you value the quality and responsiveness we provided throughout your project. In order to provide quality service on every level, we invest in the most talented and qualified staff in the area. While there is no doubt one may find less expensive options to perform similar work, our commitment to excellence organically produces the finest, most experienced and professional staff which in turn results in quality work every time. And, as you may know, we guarantee our work. We hope this may help you understand why we may sometimes be more expensive than others. Your business is important to us and we look forward to working with you again in the near future. Warm regards, Leigh Townsend General Manager"
Several years ago I needed to have some large poplars removed from around a house and Adam helped arrange for an arborist to bring a large crane in to do the work. Managing rental properties from out of state can be challenging and without JW Townsend the places I have managed would not look nearly as nice.
Some people say that JW Townsend can be expensive and I'm sure there are cheaper alternatives. But, I have never had to go back and fix anything that they have done. That old saying, "you get what you pay for" sure rings true here. And if there is an issue with the work they have done you can be sure that they will come back and make it right.
There are very few businesses that I could recommend as whole heartedly as JW Townsend. Tell them I said so.
"We are sorry to hear [member name removed]’s comments. J.W. Townsend Inc. strives to bring the best service and products to every customer. [member name removed] is correct in that there were some delays with the planting and the steel panel did have small white writing in the bottom corner, from the steel supplier, but sometimes there are circumstances outside of our immediate control. We worked hard to address both issues and we were able to install a clean replacement panel. The final installation was beautiful and we stand by the work we did there. We thank [member name removed] for his feedback."
"Thank you ever so kindly for taking the time to write your detailed review and for answering the additional questions. We appreciate you being a valued client and look forward to our continued relationship. JWT"
Licensing
State Contractor License Requirements
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