HEIDI'S PERFECT FIT

Absolutely Perfect!

My sister-in-law took her wedding gown here for alterations, so I didn't protest when she took the flower girl dress I bought for her daughter to wear in my wedding there.  I don't take my clothes to Heidi and I'm thankful I didn't trust her with my wedding dress after seeing what she did to the flower girl dress.
We gave her a silk, J. Crew Collection dress that was too big overall for my niece.  Heidi pinned the dress and I told her that we especially wanted the waist nipped in, but still wanted the skirt to be full.  She also had to take the bodice in and "lift" the arm holes.  The job would cost $50, which seemed a little high for a child's dress, but I realized that a job for a wedding sometimes gets a mark up.
The dress we got back looked like almost nothing was done to it. The tulle petticoat, which had been fine, was now uneven and showing below the hem of the dress in certain areas. My little niece looked so sad in the dress. The alterations had taken so long (a month, I believe) that we didn't have time to order another dress and have it altered again, so we made an emergency dash to a David's Bridal and got her a dress that fit, but was nowhere near as special as the J. Crew Collection dress could have been.
I was so disappointed with the work Heidi did.  I will never take anything to her shop.
Also, I posted a review on a another site and they somehow flagged it as untrusted even though I have a picture of the work.

unknown

They were professional, service was satisfactory, and speedy.

Alterations of pants was my most recent experience. All of the above applies here as well.

The first week of October, I dropped off a fluorescent yellow bicycling jacket to have the broken zipper replaced. Didn't need to match the color, just needed it to be functional. I made the huge mistake of not telling them a deadline, and they said they'd be able to do it and would call when it was ready. About two weeks later, I called them and asked if it was ready. I was told that yes, it was. When I went to pick it up that afternoon, however, it was not ready, and it was unclear if they had even started thinking about working on it. At that point, I told them again that the color of the new zipper did not matter. On Friday 10/25, I called again, saying that I was ready for it to be done, and they couldn't even find it. (Remember: it's a Bright. Fluorescent. Yellow. Jacket.) They took my number and said they'd call when they had found it. No call. So on 10/28, I went to the shop, removed my jacket from the rack of items myself (it was right near the front), and told them I was taking it. I paid nothing because they had done nothing, and they did not argue with me. Perhaps it was my fault for not giving them a deadline, but I had no idea a zipper replacement could take this long. (They had previously replaced a zipper for me on another jacket, and while I don't think they called me when it was ready, I did not have this level of frustration)