Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
COMFORT SOURCE LLC
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Comfort Source services and installs residential and commercial heating and cooling systems. We design and install systems with individualized comfort and maximum efficiency in mind. Our team receives the best and most up-to-date training on the latest equipment, and comfort control options available. All of our staff has technical training to be able to diagnose your HVAC problems, and repair them in an efficient, timely manner. We strive to exceed your expectations in customer service, and you can expect the job to be done right the first time. You may visit our website for more information including; services, products, etc. Please call us for all inquiries and to schedule 434-975-4328, or contact our office manager at [email protected]. Currently serving: Servicing Charlottesville, Albemarle, Greene, Madison, Fluvanna, Nelson, Orange, Waynesboro, and Culpeper.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Air conditioners, Residential & Commercial service & installation. Replacement & service of heat pumps, air cleaners and air ex-changers., dehumidifiers, furnaces, geothermal systems. Preventive maintenance. Insulate, humidifiers, repair, seal and troubleshoot poor duct installations. Installation of indoor air quality equipment including
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.829 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 29 reviews
Esther M.
Nov 2019
They were on time and finished in no time at all.
James R.
Mar 2019
Went well, no problems found.
Response from COMFORT SOURCE LLC
"Thank you so much for your feedback! We greatly appreciate it. We look forward to working with you on future projects! Best, Amanda Office Manager"
BRIAN B.
Nov 2018
David Brown and team did a great job with estimating, installation and making sure everything was working properly. The units are very quiet and make the house much more comfortable. I have been very happy with the Mitsubishi Hyper-Heat even the cold 10 degree January/February 2018 winter. The 2nd story was much more comfortable this summer with the Mitsubishi units.
Ed A.
Oct 2018
worked great
Tara M.
Oct 2018
I highly recommend Comfort Source. You will be treated with Respect and receive the Best Customer Service and Care. I love working with an organization that I can trust. Comfort Source is an Outstanding Local Business
Anne D.
Oct 2018
Everyone who has come for service visits has been super courteous, knowledgeable, thorough. They are always on time. Amanda in the office is always helpful and friendly. We will happily keep using them.
Paul M.
Oct 2018
Couldn't recommend them more! When we purchased the house in summer of 2016 we, like most, didn't know much about the condition of our HVAC. That said, we explored a maintenance program since I'm not mechanically inclined. Our first visit uncovered the fact that the flame sensor was was not working. If it had not been fixed and the pilot light went out, propane would have continued to flow and become a life threatening situation! Since then, we've been loyal maintenance plan customers! They come out twice a year for cleaning and inspection... so far no other issues but the minimal cost has been worth the piece of mind!
Joseph G.
Feb 2018
Outstanding service and communication throughout the transaction.
Response from COMFORT SOURCE LLC
"Thank you so much for this review [Member Name Removed]! We greatly appreciate it!"
Denis K.
Jul 2017
Nathan arrived on time, was very polite and explained what he was doing at every step. He advised on potential problems in the future and also replaced a capacitator which was failing. I found Nathan to be experienced, trustworthy and honest. I will use this company again
Response from COMFORT SOURCE LLC
"Thank you for the kind words and taking the time to post a review! Nathan is a valued team member and strives for customer service and experience. Thank you for your continued support! Please let us know if we can help in the future. All the best, Comfort Source Team"
Robert E.
Jul 2017
Excellent work done and completed on time. The best estimate by far among three estimates that we received, the other two from the biggest HVAC contractors in our area. This is a small company that doesn't spend money on advertising so they were able to give us a very good price for our install - thousands less than their competitors. Since they are a small company sometimes their response time was an issue, but in the end this was not a deal breaker because of the very good price we paid for our HVAC system, their excellent installation, timeliness, and professionalism.
Response from COMFORT SOURCE LLC
"Hello Mr. [Member Name Removed], Thank you for taking the time to leave a review and for your support of Comfort Source. We are glad to hear about your experience with our team. We will continue to work on our Communication and response time we we can provide a better and more prompt service. Please let us know if we can help with anything in the future! All the best, Comfort Source Team"
Caroline S.
Jun 2017
Tech arrived early, but called first to make sure that was ok. Did the job quickly & professionally. Offered pricing and advice on additional services without any pressure. Very satisfied!
Response from COMFORT SOURCE LLC
"Thank you for having us out to your home and taking the time to post a review! We are glad to hear about your experience with our team. We greatly appreciate your support! Please let us know if we can help in any way. All the best, Dave"
James M.
Jan 2017
unknown
Response from COMFORT SOURCE LLC
"Thanks for taking the time to post a review. We appreciate you giving us the chance to provide our services. Let us know if we can help in any way. All the best, Comfort Source Team"
Elizabeth D.
Sep 2016
unknown
Response from COMFORT SOURCE LLC
"Thanks for taking the time to post a review. We appreciate your support of our company. Let us know if we can help in any way. All the best, Comfort Source Team"
Lynn P.
Apr 2016
We are very happy with the units they installed and their customer service
Response from COMFORT SOURCE LLC
"Thank you so much for your review! We are glad you've had good experiences when working with us."
Mark L.
Apr 2016
We had a fabulous experience with the guys from Comfort source. Another leading Charlottesville HVAC install company had also quoted us on a install for our new house, I'm so pleased we didn't go with them as they had quoted on a system that was 1.5 tons oversize!! Comfort Source are extremely professional in their approach, their work is meticulous and they respond immediately to calls. You cannot go wrong using these guys, that's why they are regarded as the leading HVAC company in Cville.
Response from COMFORT SOURCE LLC
"Thank you for your kind review and for being a loyal customer. It's most appreciated."
Sorin G.
Apr 2016
Great service quality delivered by professional staff
Response from COMFORT SOURCE LLC
"GREAT! We appreciate your review very much."
Schmidt D.
Apr 2016
Their service technician, Nick, arrived on time and was very professional and courteous throughout the process. He has taken care of our equipment for the past three (3) years and always does a thorough job. Comfort Source has always been very responsive whenever I have needed their services.
Response from COMFORT SOURCE LLC
"Thank you for your review and for your feedback on Nick. He's great!"
Stephen C.
Feb 2016
See above. I was very pleased both with the responsiveness (literally a couple of hours) and the professionalism displayed. Job was completed quickly and effectively.
Response from COMFORT SOURCE LLC
"Awesome! Thank you for your continued business."
Steven L.
Feb 2016
On the scheduled date for the work to be performed I received a call to notify me that they would not be able to service my HVAC system, because an existing customer needed emergency service. Apparently if you are not scheduled for the first appointment of the day you will receive no priority and your scheduled appointment is in flux. Considering I took the day off specifically to have this service performed I was upset and expressed my displeasure to the receptionist. She proceeded to tell me that existing customers get first priority and I can live with that being loyal to existing customers is important. What I can't deal with is the fact that she made me feel like I was a second class citizen and I am sure ownership does not want to portray that image as new business is vital to a business. I asked that the owner contact me and he promptly did. After explaining the situation and expressing my concerns he rescheduled my appointment for the first stop of the day, so there would be no possibility of a cancellation again. When the technician arrived he did the cleaning and I was satisfied with the service. At the conclusion when he was writing my invoice and providing a reccomendation to have my drain pan replaced he was shocked to hear that I wanted to use the AL coupon that was provided for a discounted tuneup. He reluctantly applied the discount and proceeded to tell me they do not typically service my area and an additional fee would be applied for any future visits. I only live 36 miles away and AL says you provide service to the surrounding counties which my location would fall under. He then advised that he would follow up with a quote to replace the drain pan. After waiting a couple months to receive the quote I called the office to inquire about why a quote was never provided. They apologized and said they would follow up with the technician and send me the quote. Once again the quote never arrived, so I called again to get a copy of my original invoice and inquire about the quote. Genna replied with the invoice attached and said "I will speak with Patrick about getting a quote to you, for repair on the drain pan". This was on 12/22/16 and needless to say I still have not received the quote. I can't imagine this is how the ownership would want there employees treating prospective new customers In conclusion the owner was very pleasant and accommodating when I spoke to him I just think they need to address how some of the employees interact with customers, because my experience was unpleasant to say the least and I will be looking for a new HVAC service provider for my next tuneup
Response from COMFORT SOURCE LLC
"Thank you for taking the time to post your experience. We apologize that your experience was not what we expect or hope for any of our customers. We are happy that you did have a good experience with the actual service that was performed but disappointed that we fell well short with the follow up and inconvenience with the overall experience. We have made corrections and will continue to strive to make changes to our business practices to prevent experiences like this from happening in the future. We want our customer encounters and service to be nothing but exceptional. We will continue our efforts to improve customer service. Thank you for the feed back so that we can learn and correct. All the best, CS Team"
Pat D.
Jan 2016
I had a super experience with Patrick and Nick concerning failure to heat my house. The inspection/diagnosis was very complete and the explanation was language I could understand. Even more important to me was the fact that Nick gave me choices to fix the problem.
When the furnace at the townhouse was not working, I didn't hesitate to call Comfort Source. Nick went to the house, troubleshooting the problems (bad fuse, bad wire, bad capacitor), fixed the problem.
No waiting for days for an appointment.
No one trying to up sell equipment
No take-it-or-leave it diagnosis
If you're looking for super service, understandable explanations, repair choices, and reasonable prices, CALL THESE GUYS.
Response from COMFORT SOURCE LLC
"Thank you for the kind words and taking the time to post a review. We are very happy you had a good experience with our team. Thank as well for your continued support and trust of our company for your HVAC needs. Please let us know if we can help in anyway in the future. All the best, Comfort Source"
Charles K.
Sep 2015
David and his team are great to work with. The install went flawlessly, and was right on budget. Outstanding company!
Response from COMFORT SOURCE LLC
"Thank you for the kind words and trust in our company to service your HVAC needs. We want your experience to be the exceptional. Everyone at CS thanks you for your business as we greatly depend on our customers for future opportunities. Please let us know if we can help in anyway in the future. All the best, CS Team"
Michael M.
Jun 2015
Crew arrived early/on time - old equipment was removed and new American Standard units (heat pump and air handler) put in place in about 1 1/2 hours. The remaining work consisted of connecting major components and reconfiguring duct work in attic which, when completed took a total of about 8 hours. There was a glitch in the air handler not properly communicating with the heat pump (outside unit) causing a short cycling of the heat pump. The advanced complexity of the air handler necessitated a follow up visit the next day to resolve the issue. The technician involved was exceptional in his diagnosis and quick resolution of the short cycling. The co-owner ensured the problem was quickly remedied and the new HVAC has been working as designed and expected since then.
I will say that I'm glad I chose Comfort Source to replace my ailing HVAC as their professionalism and availability before and after the job has been very reassuring. David Brown was always available to answer a multitude of questions I had leading up to the installation of the new equipment which ensured I was getting the best system for my heating/cooling needs.
Response from COMFORT SOURCE LLC
"Thanks you for your Business Mr. [Member name removed] and taking the time to share your experience. It was a pleasure to work with you! We look forward to helping you in anyway that we can in the future. All the best Comfort Source Team"
Lisa C.
Apr 2015
unknown
Response from COMFORT SOURCE LLC
"Thank you for your time in leaving this review, we apologize that we didn't regard it sooner though. Thank you again and again! It's very much appreciated."
Bonnie Y.
Jan 2015
unknown
Response from COMFORT SOURCE LLC
"We are fortunate to have wonderful technicians who take pride in their work and always perform at a level of professionalism. Thank you [Member's name removed] for recognizing those qualities in our service techs. It is our pleasure to be there for our customers."
Steve E.
Sep 2014
I wanted to replace my 15 year old systems before they failed so I called three companies for equipment suggestions and quotes. All three companies were close enough in cost that it did not affect my decision. Where Comfort Source stood out to me was Dave's willingness to actually listen to my concerns and questions and then provide me with enough information to make a informed decision with not feeling of being pushed into any specific model or type of system. Wanting to be sure I got the best system for my needs, I dragged the process out for almost two weeks asking questions and requesting updated quotes for specific items from all three companies. Dave was always responsive and I never felt rushed into making a decision.
Once the decision was made, scheduling was a breeze. I let them know what days worked best for me and they accommodated me with no problems.
As for the installation, all the workers involved were outstanding examples of what a professional service technician should be. Not only did they do the work required for the job but they kept me informed of what they were doing and were willing to make small adjustments in their work flow to accommodate the needs of my family and pets. Even when I pestered them with questions, they took the time to answer my inquires without seeming to be put out by my interruptions.
Needless to say, ripping out a furnace from the basement and another from the attic and cutting in a new supply and returns was a messy job even with the steps they took to minimize the problem. At the end of the first day and when finished the second day they made sure everything was as clean or cleaner than when they started.
Additionally, when one of the workers saw signs of leakage from my roof he made sure to point it out to me and even went so far as to locate the entry point.
While there are several top notch HVAC companies to choose from around here, I am glad I went with Comfort Source and have no reservations recommending them.
To summarize, from start to finish working with Comfort Source was a pleasure and I look forward to continuing a relationship with them by bringing them back as needed for semi-annual maintenance.
Once the decision was made, scheduling was a breeze. I let them know what days worked best for me and they accommodated me with no problems.
As for the installation, all the workers involved were outstanding examples of what a professional service technician should be. Not only did they do the work required for the job but they kept me informed of what they were doing and were willing to make small adjustments in their work flow to accommodate the needs of my family and pets. Even when I pestered them with questions, they took the time to answer my inquires without seeming to be put out by my interruptions.
Needless to say, ripping out a furnace from the basement and another from the attic and cutting in a new supply and returns was a messy job even with the steps they took to minimize the problem. At the end of the first day and when finished the second day they made sure everything was as clean or cleaner than when they started.
Additionally, when one of the workers saw signs of leakage from my roof he made sure to point it out to me and even went so far as to locate the entry point.
While there are several top notch HVAC companies to choose from around here, I am glad I went with Comfort Source and have no reservations recommending them.
To summarize, from start to finish working with Comfort Source was a pleasure and I look forward to continuing a relationship with them by bringing them back as needed for semi-annual maintenance.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
COMFORT SOURCE LLC is currently rated 4.8 overall out of 5.
COMFORT SOURCE LLC accepts the following forms of payment: CreditCard
Yes, COMFORT SOURCE LLC offers free project estimates.
No, COMFORT SOURCE LLC does not offer eco-friendly accreditations.
No, COMFORT SOURCE LLC does not offer a senior discount.
Yes, COMFORT SOURCE LLC offers emergency services.
No, COMFORT SOURCE LLC does not offer warranties.