Charlottesville Handyman Services, LLC

"Thank you for your review! We appreciate your business and have enjoyed working with you."

"I should have been clearer with expectation for her. I never looked at the work and only gave her a ball park estimate over the phone. Even though we normally charge a $20 trip charge, I had waived that on the 1st job I did for her, but didn’t make that clear with her. She questioned the trip charge but paid the invoice. As soon as I found out through this rating that she was dissatisfied, I called and left a message with her. This was over a month since I had done the work. I offered to do what it would take to make it right. I never received a call back or other contact. That offer still stands. She said that she was flexible on her schedule and I called prior to the time I was to arrive to let her know I was running late. As I recall, I was less than 30 minutes late. She had described the light fixture I was to install as “the wiring and everything is in place and ready to go”. There was a switch box with a blank cover, but no switch. I recommended a dimmer switch since it was in a dining area. I was able to find one on my truck. They cost about $15. After putting the fixture together, I figured out the wiring, wired the switch, and installed the lighting. I also installed a wall mount for a TV and the TV. The total cost for mounting a TV on the wall, putting together a light fixture, installing the light fixture, figuring out the wiring and installing a dimmer switch, with the cost of the dimmer switch was $125. The work was all done in a quality manner."