Wells Fargo Home Mortgage

Stay away from Wells Fargo at all costs.  I refinanced a mortgage
that I already had with Wells Fargo starting the application process in
May 2012!!  For legal and other reasons, I stayed with them through
lost files, several loan officers and underwriters, repeated failures to
return my calls or respond to my e-mails, multiple piecemeal requests
for information that they should have had or asked for in the beginning,
and three appraisals.  They were unable to close until the end of March
2013!!  When I complained to the president of Wells Fargo, his
bag-carrier  failed to read the materials that I sent, and merely
apologized IF their service did not meet my expectations, and hoped that
they would the next time.  I have news for them - I will never use
Wells Fargo for so much as a notary service.  They will never see
another dime of my business, and I suggest that you take your business
elsewhere and stop paying for their expensive advertising  campaigns.

We had planned to go with CitiMortgage who had done our last two home loans (we are a military family and move frequently) but Kevin Haddon's office was near our realtor's, so we decided to compare his offer with Citi's.  We were astonished at the rate he offered, and there were no "hidden" charges or fees.  But more importantly, we have never dealt with a nicer individual.  He was polite, patient and very professional.  We were pushing the deadline for the tax credit, and dealing with an emergency hospitalization for me (appendectomy) and out-of-town wedding for our son, AND transacting the sale from our previous home in another city.  So there were plenty of opportunities for things to go wrong.  But Kevin stayed on top of things throughout the entire process, and was very understanding of my frayed nerves and need for almost constant reassurance that everything would go through without delay.  We were so pleased with Kevin's services and the great rate he got for us, that we immediately asked him to help us with a refinance on our second home (something we had been putting off but needed to do due to interest rate drops).  Again Kevin got us a better rate than we expected, and managed everything with courtesy from start to finish.  We were amazed how much money this saves us each month.  I must add here that we were less pleased with the folks at the Wells Fargo home office, who didn't seem as knowledgable or professional as Kevin.  However, with Kevin in charge, we felt confident that all would be handled well.  We hope to not need any mortgages for the next several years, but if we do, Kevin will be the first person we call.  Thank you, Kevin! 

P.S. over a year later we are still pleased with our new mortgages.  Although the loan was sold to Fannie Mae, Wells Fargo still administers the papework, and that continuity is important to us as we like their service and know what to expect regarding the paperwork and statements.