United Air Temp

Terrible service, liars and crooks.

I will not recommend anyone, United Air temp service is very poor. I spent 2 half days and finally they show up but the work is very bad just finishing the Holes in the wall. Very unprofessional technician, do not know how to do a simple job.

I totally feel ripped off! I have the highest grade warranty coverage through AHS. When my 80 gallon hot water heater started leaking I requested service through AHS and paid the upfront $100 for a service call. Unfortunately they assigned United Air Temp to do the repair/replacement. My first appointment was with a regular repair tech. Very respectful and nice guy, but after he looked at it he said his manager would have to come back and look at it since it likely needed replacing. So second appointment was with the area manager. After he looked at it he determined it would definitely need replacing.(DUH!!) Procedure was that he first had to talk to AHS in order to get the replacement approved according to my plan coverage. After a very lengthy consultation with AHS he returned to present me the replacement options that would be available to me. In order to replace my 80 gallon water tank with a 50 gallon tank with only a 30 day warranty I would have to pay an additional $646 to cover the charges supposedly not covered by my PREMIER warranty plan!! Alternatively I had the option to pay $3699 for an 80 gallon tank! Wow, what a bargain! Needless to say I declined all the options since the minimum cost was going to be $646! AHS contract indicates FULL replacement cost coverage, yet according to United Air Temp, $646 of unidentified expenses weren’t covered by the AHS plan. I ended up getting someone outside AHS coverage plan, and paid a total of $575 for installation of a tank that was warranted for 9 years! Do yourself a BIG favor and avoid AHS or United Air Temp at all costs!!

One star for being able to come out earlier than originally anticipated to look at my issue. Nothing else positive to say about this company. Shady contractor came out today looking for every reason not to do the warrantied work. After a quick glance (literally) at my sump pump, he replied your sump pump is working fine, no issues. To which I replied, you haven't even run any diagnostics. He then proceeded to do his job and remove the sump cover to test the pump and lo and behold, the pump was not working. He then said I need to contact the warranty company to see if they will cover it. Comes back 15 minutes later and says they won't cover it because the AC condensate line is what is causing the motor to burn out. Wait, how did you come to that conclusion??? We've had heavy rains for the past two weeks and AC hasn't even been running and the condensate pipe is bone dry. He was quick to offer a $2000 estimate to perform the replacement work. Talk about shady. Needless to say, highly recommend steering clear of United Air Temp.

Let me start out by saying that not all personnel in this company are disrespectful or unprofessional. With this said- They are an American Home Shield (AHS) contractor and I have had bad experiences with AHS and it’s choice of service companies. AHS Assigned Contractor - United Air Temp When United Air Temp showed-up at my house, their senior level technician and manager took all but 5 minutes to miss the mark. He assessed the water in the pan of my water heater as water coming from the condensation of my HVAC air exchanger. Yes, both are on the same drain system, but both the HVAC drain and the water heater pan drain all flow to one, down hill, drain spot (from opposite positions and pipes) AND given the drain design there is no way for the water to backup into my water heater pan. The HVAC draining liquid would have to jump over a non-clogged 90 degree 3/4 hole drop off into the sewer. My contractor was there, explained this to United and the guy from United was more interested in leaving quickly, Fast forward- We had to call the United tech back out a couple hours later and proved our point. It was his responsibility to diagnose correctly to begin with. Said United technician called AHS and Rheem, the water tank manufacturer. He said the tank would have to be replaced and he couldn’t do it for 2 weeks,,, said United couldn’t meet the immediacy of this issue because they were “short staff.” Said that a water leak from a water heater wasn’t important, yes, said this. Told me to turn my hot water off for two weeks. Oh, and he slapped me with a $1k bill on top of the warranty- typical. Fast forward- Later in the day I called United to see what could be done. The first operator said that she read my notes and that the only way to do this is if I went to Home Depot and loaded a water tank in a truck and brought it back. “People do it all do the time” she said. So I am AHS insured, United is a preferred AHS provider (under contract) and I would have to pay $1k extra for the work,,, makes sense I would have to go get my own truck and Lloyd a water heater at Home Depot…! Amateur hour and quite honestly disrespectful. My situation isn’t a joke. Later in the day, after much argument and issues I was finally able to get a hold of a manger above the technician from United. He was a nice guy, tried to be helpful. We went round and round (professionally) a bit, but couldn’t guarantee any results. He did finally call me back later in the day and try to see what could be done. I feel like this gentleman’s hands were tied with the mistakes of his subordinates and the Rheem tank return- ie would have to sit in a Home Depot and personally pickup my tank. In the end I lost my trust in this company because it was so much trial and error and honestly I wasn’t treated at all professionally until the end. A company that touts so many awards and one in “business ethics” lost my trust and even with the professional senior manager involved, trust couldn’t be regained…. I couldn’t trust that they would come through even with the best of final promises. Too much back and forth, hemming and hawing. United has lost its way. They knew that I’m overseas on orders with my family and they basically left us to the wolves. They knew I had a military family moving into my house on Monday and they flat out didn’t care (5 hours of back and forth). As a veteran, a public servant for almost 20years and someone who will be hosting a military family in my house, I am ashamed for United and their treatment. I don’t expect special treatment, I expect to be treated professionally and not like a $ number. Stay away from them.

The Worst. May 26, 2020, I placed a call to AHS, they assigned me United Air Temp to service and fix my A/C. Tech showed up 2 days later, found faulty Compressor , he didn't have one, he ordered compressor, 8 days later he came replaced compressor, filled it (supposedly) with 11lbs of Freon, charged me on the spot $825 and once he was paid, he said AC still not working I need to order a part and WILL be here in 2 days, now 9 days later (Total 17 days), part and tech did not show up. I tried to call United Air Temp several times, was on hold for hours. Finally 3 days ago, was able to speak with someone, who told me that there was no ETA when part is coming, and was to be escalated to service supervisor and to get a call back. no one called and I am now sitting in 100 degree weather w/o AC. I called AHS my insurance contract , they can not help by telling they couldn't get hold of United AIr Temp, and United Air Temp was supposed to get an approval for the valve/pat ordered by United Air Temp, no approval was given by AHS nor a request for the extra part. You are talking about service in USA. What a SCAM between insurance companies like AHS and Service contractors like United AIR TEMP. I am sick of both of them and sure I am a super ****** off customer,. Avoid service insurance companies and avoid United Air Temp. Save your money and don't allow United Air temp on your premises.

Dishonest service. The Tech claimed he put 6lbs of freon in the unit and didn’t. Charged us $800+.

It was satisfactory.

I have used them for 17 years and I’ve had no problems. I purchased a furnace and an AC unit from them 15 years ago and they have performed as I would hope they would. Sure, they try to upsell you every time they come in for maintenance, but that’s to be expected that. That’s part of their job. But I’ve been very pleased with them for many years.

United Air Temp is the company contracted by American Home Shield warranty. They repaired my Heat Pump / AC system a few times in the last few years under the home warranty. They showed up on time and were professional in demeanor. When my system failed again, a year later, I paid for a different HVAC service to check my system. That service call was not covered by the warranty. Based on the second contractors comments (I said nothing about previous service calls) I will simply say that I will not be renewing my AHS Home Warranty because I do not want United Air Temp near my system.

It actually started working before he could do anything, but he checked it out for us anyway. They only thing we could figure out was that it had been impacted by a recent power surge we'd experienced. They've been coming here for 3 or 4 years now.

The service was performed efficiently and professionally. The technician is a credit to United Air Temp.

The installation team was perhaps the most unprofessional team I have ever dealt with. First off, I explicitly requested an appointment after noon and was told that wouldn't be a problem. It would be written into the work order. At 11:15 I got a call on my cell phone that they were waiting outside my house. I left work early to let them in. Once they started the job, they were loud - carrying on in conversation and swearing - and did not communicate with me at all. At one point, I noticed they had stopped working and one guy drove off in his van while the other went and sat in his van. After a half hour, I went out the van and knocked on the window. The guy told me that they forgot a part and his partner had to go get it. After his partner came back, they went back to work and completed the job. However, they did not install the filter box like they were supposed to. I called to complain and the next day United Air Temp sent one of the same installers to properly finish the job. While at the house, he blamed his partner for the issue. When WSSC came to inspect the furnace, they failed it for having a flue that is negatively pitched. The inspector told me that this should never have been allowed to happen and the county permit official said that he couldn't understand why something so basic could be messed up. They have now sent out the same installer a THIRD time. I have expressed my displeasure to the branch manager who sold me the furnace and while he keeps assuring me that he is on top of this and will correct it, I cannot say I have any confidence in United Air Temp's ability to complete a job professionally and competently.

Note: United Air Temp was assigned to me by American Home Shield as a part of a home warranty program. EVERY experience with United was documented in the AHS service request by AHS. I have had several discussions with AHS management about the poor experience with United. I am meeting with AHS management again today to discuss United again and also my future relationship with AHS. This review IS solely focused on MY experience with United Air Temp. United Air Temp is "customer, NO service" at its finest. See my YELP review for more details. This service was to provide a new part to complete the repair. I was told by the initial tech(Wilfredo) that it would be 1-2 weeks to get the part and install it. After 10 days, I began calling United to check on the part's status. United front line personnel cannot tell you the status of a part; they will tell you that they or the parts manager will call back with the info. Repeatedly, Carl (parts manager) would not return phone calls (customer, NO service) to me nor American Home Shield (warranty company). Wilfredo (tech) diagnosed the problem correctly (I verified with another company); but did some selling for other services (service contracts) while at my house; but they were offered at prices 60% to 70% higher than competitors. LOL. After 31 days, I received a call from United that the part was here and ready to be installed. I was given a 12:30-3:30 appointment window for the part install. At 3:45 - no sign nor word from the tech. I called United; and was told that he needed another 30-45 minutes. After another 75 minutes, I called United again and was told that the tech would arrive in 5 minutes. 20 minutes later, he arrived (customer, NO service). The tech did not bring the promised part; but rather a comical, substandard replacement faucet (see pictures 2-3 for replacement; picture 1: my existing faucet.) Again, customer, NO service. AHS may have had something to do with the replacement, but it does not excuse the fact that United Air Temp is a poorly managed company; provides poor customer service at best, and should be avoided for warranty repair work.

Visit #1: I had already gotten a diagnosis of a large leak in my evaporator coil from my service company. The first thing the UAT tech did was to call my company a bunch of liars. He proceeded to look the inside and outside units over (just look) and conclude that it was just coolant leak over time. He then added some R-22 which is not covered my AHS. Within 3 days all that coolant leaked out and the coil froze over again. Visit #2: Immediately upon arrival without doing any tests the tech started to pitch that the fix would be to take out the coil and patch it. I stopped him right there and demanded he actually leak test the system to confirm my company had said for AHS. Then he informed my that before anything could be done by AHS a manager had to come out an confirm... so then I got a call a few hours later to set up that visit the following week. Something didn't seem right so I called AHS and they informed me that in no way was that their policy. So they called UAT back and got the manager to go ahead and submit the report. In that report, their suggested fix was to still patch the coil (not going to happen) and an 1100 dollar charge to refill the system with R-22. At this point AHS was suspicious and called me to verify what the tech had done during visit #1. They had reported to AHS that they had replaced some part in the system and it was working again... complete lie. AHS was surprised to learn that the only thing done was adding coolant... and then they told me that because the coolant fix didn't work the first time I no longer have to pay for additional coolant on visits related to the same problem... so basically they didn't report the initial $200 of coolant so they could later scam me out of $1100.00. At this point I demanded a new contractor. In summary: This company lies to customers. They lie about AHS policies (your opinions of AHS aside) They lie to AHS. Do not use this company. Do not let AHS send you this company. If you are stuck with them... do not let them do anything except diagnostics and demand that they do. Also demand detailed write-up for everything and save your receipts.

Great, would recommend to all my neighbors and Friends!!! It was time for a new HVAC system so I had UAT come out to address if I could get more time out of an old unit or if I should bite the bullet and go with new. They told me they could absolutely make it last, but so that when it did finally fail they gave me a price of what it would cost to replace I chose to replace because the price was reasonable and I trusted their expertise and honesty.

Where do I begin with this company? Unfortunately, I had no choice of who my HVAC vendor was due to AHS warranty. I bought a new(to me) condo on 6/2/16 and was having issues with the A/C. United Air Temp initially arrived on Tuesday, 6/14/16 to diagnose / repair the issue. The tech did not look at my indoor wall unit at all on the first visit. He stated, before filling, that I was 3 pounds low on refrigerant. I have confirmed with several friends in the HVAC business that there is absolutely no way of knowing how low the system is on refrigerant until after it's charged and the refrigerant is weighed. The tech even stated that it did not take 3 pounds. Issue number 1. I was charged $335 for this service. A sound has also since developed from my bedroom wall that sounds like water rushing through every time the A/C is on. A/C does still not cool my condo. Reschedule for service through AHS and same tech is scheduled to come out on 6/16/16.

 

On the second visit, the tech finally opened the wall unit in my condo to have a look. I also told him about the noise that had developed in the wall and he said it was normal. He determined that the heater coil was still hot from the aqua thermal system that is in my condo and the cool air was being heated before entering the ducting. He turned the shut-off valve off for the heater loop at the water heater to try to prevent hot water from reaching the heater coil. As the system sat idle with the valve closed, the temperature still continued to rise in the heater coil. He suggested that I drain the coil since his flex-hose had been damaged several days prior. He then suggested that I could use the drain hose that he remembered seeing from my water heater. I ran down from my loft, where my wall-unit is, to grab the 3-4 ft hose from my water heater closet. The hose was hooked up to the spigot on the heater coil and the tech placed the end of the hose into the drain pain in the bottom of the wall unit since the tech stated that would be more convenient than draining into buckets. I was there giving the tech a hand. While he held the hose, I turned on the spigot at his direction. He was watching the water flow while I asked if the flow was too hard or soft. He said all was good. As it was draining into the drain pan, I hear a sound coming from downstairs. Water is coming out of the kitchen ceiling in my new condo(See here: [*** Link removed ***] I asked the tech if there was a fault with my drain, and he said no, it had just been overflowing. He continued to drain into the drain pan after he turned down the flow of the water so that it stopped leaking. I was in the kitchen dealing with the mess. The water seemed to never stop draining, but the tech turned it off eventually and said I needed to call a plumber to look at the water heater. He said he would contact AHS since I wouldn't know what to tell them was wrong. I asked about my drywall, he said he would ask AHS about that, too.

 

After this was done, it appears my A/C is working. However, the sound is still coming from the wall and my hot water is almost non-existent. I have to turn the heat up on my faucet to get somewhat warm water.

 

I called AHS on Friday afternoon, 6/17/16 since I hadn't heard anything. They said they had not received any calls. I also never heard back from anyone about the water damage to my drywall. I left the United Air Temp service manager, Mark W, a VM on Friday.. Mark called me back this afternoon and I explained the issues I had. First issue, he said that the outdoor unit tells you how much refrigerant it needs, so what they filled and charged me was accurate. I have verified that this is false information. Issue two, since I was the one who physically turned the drain spigot at the direction of the tech, it is my fault and they will not cover the drywall damage in my condo. And since apparently this is something that should have been done by a plumber(but still done by their tech), this is not their fault. Mark still failed to accept responsibility for the damage to my condo and blamed it on me.

 

At the end of the day, I have semi-working A/C, a loud noise that comes from my wall, damaged drywall, and out $335. I would strongly advise against doing any business with this joke of a company.

Went fine.

it went well. they were here in the morning and gone by 4 pm.
they cleaned up after them selves,were curtious throught the day.
their service has been great . this is our 2nd system with them and anytime there was a problem their response time was very good, within 24 hours.

Excellent

Unfortunately, my impression of this business has declined sharply over the years. It feels that they are doing less and less at each of the bi-annual visits. They used to clean my electronic air filter; they don't do that anymore. They used to install my humidifier pad that I purchased from them - they don't do that anymore. The bi-annual maintenance has become quite perfunctory.
On the positive side, the bi-annual maintenance seems to be doing the trick - my system is nearly 15 years old, and has only had minor maintenance issues so far. The service personnel are always pleasant and professional. They always wear "booties" over their shoes when they enter the home - this is a very nice touch.

old system and needs to be replaced. After the 6k price for a goodman I was over this company. The furnace worked fine for 3 weeks than would not fire up. Total Comfort had just replaced my heat pump so I gave them a call, they came out that day....30 min later....gas valve was found to be sticking/bad. Replaced next day and I have had no issues, even switched the fan speed wires back to normal..works great. Bought me some time.
The really nice thing about this company - they wanted to replace both systems, upsell me some furnace filters

, and also clean and check my hot water heater for 54.95 ( now mind you I am running off heat strips from the heat pump seized and have no to little heat from my furnace...ya..I am all worried about the hot water heater right now) AND sell me some type of service contract but no information on what it covered  (say what?)
Bottom line - Even though the gas furnace was still under AHS warranty, I would rather pay to have it looked at by someone else, good call on my part - 400 dollars for a gas valve was well worth it.

I am never at home during the work day, but DID leave my keypad code so that the tech could enter whenever convenient.
The "manager" of plumbing, Bobby, seemed friendly (at first).  I had asked that a water filter installation take place quickly, as I had a leak under my sink (caused by a prior filter install prior to my move in date).  He told me that he had ordered a filter for another client, but he could install this item for me (as the other customer didn't need to have this installed immediately).  I was grateful, but didn't realize what I was getting myself into.
I had a faucet in my kitchen that included a (separate) sprayer.  This sprayer was the "old fashioned" type, mounted on the counter.  The plan was to remove this sprayer and install the water filter "faucet" in its place.
The tech called me to let me know that the original sprayer was connected to the bottom of the main water faucet.  I told him that, if it wasn't possible to install this filter, I'd understand.  He texted me, saying that he was able to install this filter, after all.
What actually happened:  "Bobby" stopped by my house and cut the sprayer hose, fed it through the hole on the counter, clamped it off, reattached the spray head...attached it (via cable tie) to the elbow beneath the sink... and called it a day.  Yes, it leaked like crazy!  I called with my concern (and also that the water filter was not yet attached to the ice maker)...and mentioned that the faucet was no longer viable, that I would need to purchase a new one for my sink and that it would need to be installed.  Long, long story (not enough room here to elaborate fully)...
After a week or so, after a few follow up visits, all was complete...but I noticed that the filters did not include a brand name (the carbon filters need to be changed yearly)...I wanted to find out what brand I had purchased (btw, I was not left with a manual) so that I could change out the filters, personally.  As a single woman, I need to cut corners wherever possible.  Although communicating with someone (on the HVAC side) at this company on several occasions, I still am not privy to this information.  He couldn't find this information for me...(?)
I've thrown up my hands...given up.
This company DID refund me for the cost of my faucet and the service contract...my contact on the HVAC side recognized that my experience was a nightmare.....this was appreciated.  However, the fact that I could not (EVER) get a straight answer as to what filter was used has sent me over the edge...to Angie's List!

Awful.  AHS gives these guys a lot of business but I will stay far away from them from now on.

The technician arrived early in the pre-scheduled 2-hour time window. The technician introduced himself and I led him to the thermostat, then to the basement to the interior heat pump unit. I left the technician to check and maintain the unit. I told him I was upstairs if he needed me.
He shortly came up stairs and I directed him to the outside unit.
He prepared and explained the invoice.