The Cleaning Authority - Chantilly

"The customer here acts as if there was one call, she would go over the house with a white glove and call in every little spec. The house cluttered, small and full of contents that makes the work area impossible to hit everything. We went there five times and she complained 3 of those visits. The comment to her that nobody cleans your house the same as you is a true and tried statement, everybody has different expectations, not every person out there can have there extremely high expectations met, wheter a cleaning company, car wash, restaurant there is a group of the public that can't be satified. This customer was that such. We have over 700 current customer, have been in business since Aug 2003 and yet only have this one complaint here. She was a valued customer but at some point it is better for both parties to terimate the arrangement because she will never be happy. She would with hold the payment and not let the girls leave till she had gone over the entire house, really wanted close to perfection and in an older clutterd house we can only clean, not restore. Her comments here are really grossly exagerated, again if we were this bad there wpould be more than one bad report here. The person that reffered her is still a customer and has been for 4 years with no complaints. Her quotes are a very small part of the phone conversations, we went to great detail to make her happy, she just has expectations that can't be achieved in the time we can spend there for the fee we recieved."