MWM Restoration

Excellent!

There are not enough stars to rate this outstanding team! We highly recommend MWM for any project you have! Sadly our home suffered a chimney fire mid December 2016. It was deemed to be caused by a structural flaw in the construction of the chimney when the house was built in 1978. Because of the single digit temps in December, the chimney demo & rebuild could not even begin until March 2017 so the mortar could set properly. The delay was out of MWM's hands, but they diligently kept the place secure, dry, and protected. In addition to the Fire Insurance claim, during the initial estimation process, damage was found to the roofing & siding from two back-to-back Hail storms earlier that summer. Working closely with our insurance company, we hired MWM Restoration to make all repairs covered by both claims, as well as a ton of extra out-of-pocket upgrades and remodeling add-ons. Malik with MWM acted as overall General Manager for the entire project and made sure our best interests were covered at every turn. Tim his estimator, worked hand-in-hand with our insurance company to make sure everything was accounted for. Malik's right hand man, Benito led his extremely fast & efficient interior demo, reconstruction, framing & finishing crew throughout the process for an outstandingly beautiful result. Alex led the exterior work and produced a beautiful and consistent result. They were all very kind and respectful throughout the entire process. Absolutely nothing was missed. They amazingly hit our target date to move-back-in of July 1st. Total Insurance repairs plus all our extras came to well over $175k. Huge project, and a HUGE SUCCESS!"

Still ongoing. Current projected completion date is 7/1/17

MWM Restoration services and their subs provided great service and excellent results from start to finish.
There are three things that stood out in our experience with MWM as well as your subcontractors.  
 First the communications were timely and very responsive throughout the construction process.  We always received quick call backs/email replies from the MWM project manager and the crew chief.   We noticed this right away which gave us a early indication that this project was moving ahead in a positive direction.  
 Second was the courteousness, professional, promptness, scheduling, and quality work of the construction crew, including the wood floor subcontractor.  There was never a period when the crew wasn't working towards the scheduled completion time, an issue we?ve had with some previous construction projects.   There was a full crew each day of the project through completion. 
 Finally, it goes without saying that all phases of the work were well done well, from the drywall, tile, painting, plumbing fixture install, floors, and cleanup.  The work was of very quality.  In fact the drywall and floors looks better now then what was completed by the original homebuilder.   An impressive job all around.

I have to say that MWM's performance was far less than satisfactory.
 

MWM initially estimated that the repairs would take about three weeks. That did not happen. The repairs didn't end until April 5 (three and a half months later).
 
Throughout the process, MWM informed me as each stage of the repairs was supposedly completed. For example, I'd be told that the walls were done, then that the kitchen and bathroom vinyl flooring had been replaced. Then I'd be informed that carpet pad was done and so on.
 
The kitchen vinyl was replaced on January 24, 2013, but it wasn't until I sent my brother and father out to inspect the area on March 2 that MWM decided to fix the terrible job that the crew did on the vinyl seam. (Exhibit: Photo01.jpg)
 
In addition, the drywall that had been ripped out wasn't smoothed out properly, and you could see how poorly the job was done very easily. (Exhibit: Photo02.jpg)
 
Furthermore, the crew that went to do the carpet pad replacement accidently cut the replaced vinyl in one of the bathrooms on the third floor. (Exhibit: Photo03.jpg) They also showed no regard or care for the tenants' belongings (Exhibit: Photo04-1.jpg, Photo04-2.jpg) and handled expensive electronics and computer equipment that were specifically stored out of the way for them prior to the job. My father, who understands construction, informed me that the workmanship and material used for the repair work were very poor; his opinion was that I was being taken advantage of as I was out of the country and couldn't inspect everything myself.
 
Unfortunately for MWM, I agreed with my father's assessment, as I saw nothing that I would consider professional work in the photos my brother sent me. I expected that one or two minor items might require further attention, but I assumed that all the major tasks were done well. Furthermore, MWM initially used some glue to "repair" the cuts on the bathroom vinyl (thus leaving another seam). I had to demand that the vinyl be replaced since the flooring was brand new.
 
MWM said they would do so and address all the issues as needed. Before I asked my brother to go out again, I confirmed MWM regarding the status of the repairs. I asked if all the items on the insurance company's repairs estimate file had been properly addressed. MWM informed me that it was so, and that my brother was free to go and take a look at the work done at the house.
 
Unfortunately, the work still was done in an extremely shoddy manner.  The angled wall that was ripped out was nowhere near good enough. (Exhibit: Photo05.jpg) It still looked rough and only semi-finished. The repair job in the bathroom with the cut vinyl ended in even poorer and more substandard workmanship. (Exhibit: Photo06.jpg) The seam in the kitchen was still visible and poorly done. (Exhibit: Photo07.jpg)
 
I did not appreciate that MWM tried to justify the poor workmanship by saying that the kitchen seam was better than 70% of what you see out there. I did not hire MWM for ?better-than-70%-of-the-seams-out-there? workmanship, and I can?t imagine that my insurance recommended them for that level of work either. MWM promised that my townhouse would look as good as--if not better than--it had before the loss. My kitchen did not originally have a "better-than-70%-of-the-seams-out-there" seam.
 
Then later, one of the tenants noticed that the vinyl in the master bathroom had a seam that was rising and falling apart already. (Exhibit: Photo08.jpg) This was very hard for me to understand, as the master bathroom isn't big enough to require a seam. The crew should have installed the vinyl flooring without any seam.
 
Finally, MWM replaced the vinyl in the kitchen and master bath. This time, the job was done at an acceptable level. But the angled wall still wasn't right. MWM sent another person to touch up on the wall on April 5. However, according to my tenant, this person wasn't told what he was supposed to do. His instructions were to ?speak to one of the tenants? and find out. Unfortunately, the tenant wasn't quite sure exactly what MWM's repairman was supposed to do.
 
I do not understand why MWM thought it was my tenants' job to manage its crew. I did not hire MWM to pass on its most basic responsibility as a general contractor to my tenants (who do not have any construction or repair experience). It is unacceptable.
Furthermore, MWM's manager never once cared to look at the work done by his crew and subcontractors, even when he'd gone to the townhouse several times before my brother and father went over there on March 2. For example, he stopped by the townhouse to take photos of the carpet seam after the carpet pad was replaced in mid-February. He also came by a few times for quotes and other tasks. I can?t help but think that he never once looked at the work done in the kitchen, walls or bathrooms. If he had, I?m sure he would've noticed that the workmanship was unacceptable and that the work needed to be redone.
 
And if he had inspected the work and noticed something wrong, I do not know why he didn't address the problems as he knew the tenants and I were anxious to have the townhouse repaired. (As a side-note, all my tenants are not moving out at the end of their lease in May, even though two of the tenants have been there for over five years.)
 
MWM seemed rather upset that I'd sent my brother and father over to see the place in early March as I'd never informed them that there would be such an inspection in March. This was surprising to me as:
 
1. MWM told me that the work was finished: walls were done, vinyl flooring was replaced, carpet was finished, etc. As far as I was concerned, "finished" meant the work was done properly and appropriate QA had been done to ensure acceptable quality.
 
2. I informed MWM in January that I'd send my brother and father over to see the work before anything would be considered finished. So MWM should have expected an inspection.
 
3. It is my townhouse, and I have every right to send whomever I wish to take a look at the place with proper notice to my tenants. I didn't feel that I needed MWM's permission to do so.
 
When I asked my tenants, they told me that they never saw MWM's manager inspect anything closely himself. He'd generally ask my tenants to show him and/or guide him. The fact that he thought the workmanship was acceptable for my brother's second inspection while the work was obviously done that badly (Exhibits: Photo05.jpg. Photo06.jpg, Photo07.jpg) indicated a big problem to me.
 
Furthermore, MWM showed blatant disregard for liability issues and my wish to have the smoke detectors put back up. Even though that task was on the insurance work estimate, MWM never did it. I asked twice to have the work done, but my wishes were disregarded. MWM kept informing me it'd be done later. As I didn't trust that the work would be completed, I had to ask my insurance adjuster to speak to MWM, since one of my tenants threatened a lawsuit over it. (The old smoke detector was taken down on December 21. The new one was finally installed on March 11, exposing me to two and half months of potential legal liability if there had been a fire.)
 
I hope that every job MWM said it did, including the water/mold mitigation, was done properly. Honestly speaking, I am not confident it has been, but so far no one seems to have found any signs of mold or other problems. On the other hand, there are boxes and furniture, etc. in the townhouse, so we won?t know for certain until everything's cleared out.
 
In addition, I requested a list of materials used for flooring in April. But I've yet to receive the information even though it's already

We had a tree fall on our house. This happened when we weren’t there; it had rained too so it had damaged our roof. They came through the insurance company. They did a great job. They were very personable and quick in doing their job.