Moxie Pest Control

I've been using their services for close to 15 years and never disappointed with the quality of service and the knowledge and professionalism from their technicians. (Rich) Was very polite and explained what services he was performing at my property.

I would like to complain about the salesman working Ridges of Ashburn today. He lied about my neighbor sending him over, and totally ignored the No Soliciting sign to knock on my door. I used them years ago, until I found they flat out lied about termite protecting being included in my package, leaving me without coverage for a couple of years.

The company representative who came to my door was rude and would not leave my property, even after I told him several times I was not interested. In fact, he stood on my front porch and laughed about it when I finally said leave me property. Horrible customer service representation. I would never use or recommend your services now, and in fact, will go out of my way to let my neighbors and friends know.

Worst pest services I have ever paid for. They never called and asked to make an appointment, they just showed up at incredibly inconvenient times and put down cheap stuff I could have bought at walmart. The house was still crawling with bugs after three months of services. When I tried to cancel, they informed me that per the contract they would still bill me 85% of the cost for all scheduled services they never provided. Complete ripoff.

Moxie insisted to charge me for the services I never received. I called them and said that my house is sold and I do not need the service any more. The representative said that I could pay and transfer the service to the next home owner. She would not agree to cancel the service. It[s like daylight robbery. I have never had such experiences with any service provider. I would urge people look out for this brazen unethical company. Do not sign up its contract ever. Once you signed it, you will never get out of it.

Really aggressive salesmen have come to my door 3 times, ignoring no soliciting sign and making loud police-knock (closed fist on door — caught on camera), ignoring bell and knocker. First two times, salesmen would not leave, when I answered door. Third time, I did not answer (saw him on camera), but 10 minutes later, he tried to waylay me as I went out door. Apparently was waiting at end of driveway. I would never use this company.

Sent a salesman who violated my no trespassing sign, wasn't wearing a mask. Why would you want to do business with people who can't read or follow instructions? Will never use. After me, he went to my neighbor's door who has an even bigger no trespassing sign.

They sent an extremely aggressive salesman door to door, in a 55+ community, UNMASKED, in the middle of a pandemic. He was knocking on doors until well after 9:00pm. He purposely avoided using camera doorbell and would knock instead. He would not go away even when asked repeatedly to leave. He put our entire community at risk.

AVOID AT ALL COST! To start, they dropped off a "sales rep" on our mountain subdivision with a hover-board to solicit sales when there are signs clearly posted stating "No Soliciting". Despite knowing this, I felt relatively bad for the kid since it was a 100 degree day and considering the amount of ticks that we have due to the deer population on our mountain, I decided I would give them a chance to minimize tick exposure to my dogs and reduce the spiders I see around my property. The service plan seemed relatively straightforward and the pests they treat for covered pretty much everything we have on the mountain. After signing, they scheduled the appointment with a 2 hour arrival window. Approximately 10 minutes before the 2 hour arrival window expired, the technician finally arrived. When the technician approached me I was asked "what did you need done?". I found that rather off-putting since I'm not the "professional" in this exchange and I said "Well, what did I pay for?" He gave me the basic rundown I was already given by the sales rep but essentially came off as though they were optional "as-needed" services. My expectation would be for the service company to have a checklist of initial services to be performed as covered under the plan. The gentlemen came inside with a sprayer and sprayed sporadically along the baseboards. By no means would I consider the spraying he did as thorough. He didn't treat 2 of my unfinished rooms whatsoever and didn't treat any of the areas around my basement bar or garage. The outside treatment amounted to brushing down spiderwebs from the front door area up to the roof-line. After completion, there were still numerous spider nests and eggs that were left behind. In addition, the technician did spray the front door area but based on the time spent, not much else was done on the perimeter. The yard treatment to address the ticks was intended to be a granulated treatment 30 feet out from the base of the house. This was not done at all, since the tech left right after doing the half-a$$ed wipe and spray job on the front stoop. Mind you, I have all of this on my security camera and this overall visit was under 40 minutes. This prompted me to call and complain. I'm generally pretty reasonable and was open to giving them a second chance to make it right. They scheduled another appointment for rework. The rework was schedule with a 4 hour arrival window (0800 - 1200). Again, the second technician arrived roughly 10 minutes before the window expired. This technician sat in my driveway for 10 more minutes before coming to my door. 4 hours out of another day waiting for them to arrive. Total of 6 hours waiting for them to pi$$ poor work. I explained my previous experience and he assured me he would make it right. I told him if he wanted to start the outside first to let me know when he was ready to move indoors so I could corral my dogs. I chose to monitor his activity through my security cameras. He redid the brush down of spiderwebs and still left a considerable amount behind. He sprayed the front area again. He did bring out a small shaker can, about the size of a medium can of coffee and walked the perimeter. By no means would I have expected that to cover 30 feet out from the base of my 3500 square foot home. A broadcast spreader would have been more effective and would still require 3 or 4 passes to achieve 30 feet from the base of the home all around. Then he left. Didn't speak with me. Didn't come inside to do the interior of the home. Just left. Given this was a rework, I would have have expected them to be at their best. Also, after reviewing my security footage, this technician spent his whole time working on my home while taking a personal call. Total time spent "working" this visit, less than 30 minutes (not including the time sitting in my driveway). On to their customer service. While I don't hold their phone representatives too accountable for poor service, why shoot the messenger? What I do expect is for account managers to be available and relatively responsive if it comes to the reputation of the company. I was transferred into 20 minutes of my time on hold before I gave up. Called again and was told the account was notated and any future appointments cancelled. I explicitly requested a refund and I wanted either an account manager or regular manager to speak to in order to complete the refund. I was told they would follow-up. With that said, I now turn to sharing my experience to prevent anyone else from tying up money and valuable time with this company. BUYER BEWARE!!

Excellent job. Customer focus.

It did not go well. Salesman stopped at my house and spoke to my wife who described him as "aggressive." Then he came back hours later and got mad at me for trying to get rid of him. Very scummy. Very unprofessional. Very much like you expect from scam companies. Not what is to be expected from a reputable company. Check Yelp for reviews from the same period. People have been complaining for months about this and Moxie hasn't been able to, or I'd guess is unwilling to, stop it.

We used this company for pest control a few years ago. We had an ant problem and they were never able to take care of it. There were ants in the yard, where they said they put insecticide pellets, and there were ants in the house even after they came multiple times to take care of the problem. They left a bill on our door once per quarter, but I'm not sure they actually did anything. So we switched to a new company, and now at least once per month someone from Moxie comes to our door talking about how our neighbors use them and trying to get us to switch for ten minutes while I try to get them out of our house. Once the salesman told me a ridiculous story about how since they had treated my neighbors lawn, it was going to drive all the ants from his yard into mine if I didn't hire them. They are dishonest and pushy, and they don't even get the job done. I went several years without leaving a review, but over the weekend they pushed their way into my house again, ignoring my hints for the guy to leave, and wasting 10 minutes of my time. It was the last straw.

We've used Moxie Pest Control for 6 years. They stated that they performed (and we paid for) annual inspections and yet now, after having another pest control company come in to perform a termite inspection, it turns out we've had beetles underneath our house that have caused enough damage that we will be out thousands of dollars to have repaired. Please, think twice before hiring this company. They do not actually inspect the house or crawl space. I'm not sure what they actually do other than sweep away spider webs and spray for ants. They bold face lied to me over the phone, stating that they would come out to the house and treat for the powder post beetles. The rep who came out to the house verified that there was damage, and then told me they don't treat for that type of beetle. When I called to cancel, the customer service representative stated that we had a unique situation, that they would do whatever they could to make it right. Then she called back and stated that they don't treat for those types of beetles and to make sure that whatever service provider we choose to use, make sure they regularly treat for it as it's a liability going into a crawl space. They did not offer to refund any money. They did not apologize for missing the fact that there were bugs destroying our property. They were out here monthly to service Sentricon traps, but they never actually looked to see if there were termites in/under our house. How did they verify the termite traps were working if they weren't actually looking around the property to check for termites? If you are looking for a pest control company that actually inspects your house and treats for all types of pests, please save yourself wasted time and money, and look elsewhere.

They call before they come out, they spray, remove spider webs.

I emailed this review to the company as well, but wanted to post it here for everyone's awareness. Yesterday one of your salespeople was walking door to door from approximately 4pm until AFTER 9pm. He was extremely obnoxious and pushy with many of our neighbors. He knocked on our door around 4:20pm and then rang the bell several times while my dog was going nuts barking at him. I was unable to answer the door because I was caring for our baby. I watched him from one of our windows as he left, he proceeded to cut across our lawn and through our neighbor's yard to go to their front door. All of this is extremely unacceptable. THEN at 9:01pm we hear another knock on our door. It was him AGAIN!!! We answered this time, he went into his speech and we said no thank you. So this means he had been in our neighborhood from at least 4pm until 9pm?! You do realize that the rules in Fairfax County for solicitors state that they are NOT allowed to knock on doors after 8pm???? This was a full hour after that cut off time. We called the police. Unfortunately, they were unable to find him. We have a baby who was asleep and two dogs who usually go NUTS when someone knocks on the door. Very luckily for your salesperson our dogs did not hear him knocking this time. This type of behavior is extremely unacceptable and unprofessional. Not to mention sketchy and disconcerting at that hour of the day. It felt like we were being cased for a robbery. I posted on our neighborhood Facebook page about this incident and many other neighbors chimed in with similar negative experiences. I will list them below: -He knocked on someone's door who had a no soliciting sign and proceeded with his pitch, he was told to leave. He needs to be more aware of these signs. -He cut through most yards to get from house to house. At least two other neighbors besides myself observed him doing this both before and after 8pm. -He intercepted someone at their mailbox and would not take no for an answer or leave her alone despite her repeatedly saying no thank you. -He went back to many of our houses multiple times (I guess when we didn't answer the first time?!), knocking incessantly and ringing the doorbell. He did this after 8pm for many of our houses. -He chatted with one of our neighbors for 10 minutes about pest control. Our neighbor then asked for ID or a business card and he had neither. This also violates the rules in Fairfax County about door to door solicitors. They must have a license to solicit in Fairfax County and must be able to produce that license if asked. He did not. -Here is some information about soliciting in Fairfax County. I suggest you train your salespeople better, or better yet, don't send them door to door, find a different, better way to advertise. This guy was a bad, bad representative of your company. I will be posting this review on Yelp and possibly Angie's List too. [*** Link removed ***] Again, the police were called last night so this is on record with them. And they will be called again immediately if we see him or anyone else from Moxie in our neighborhood again.

Had to treat twice.

Same day Moxie would provide service, spiders and insect appeared unaffected. Moxie would come out frequently, but service did little to kill insects.

excellent service

Paid quarterly. They were good.

Terrible, no integrity with this company.

They come out every quarter.

It cost $100 every quarter. They were super easy to deal with and they gave good pricing, the people are always very nice. There was one guy that came out.

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No problems.

Fantastic. They don't even need to come inside to do the quarterly pest control. After their initial inside treatment they have only had to do perimeter work. Every year the ants come in at the kitchen and they send someone right out-no extra charge. I also used them 2 years ago when my dog brought in fleas and I couldn't get rid of them. Did an awesome job. The house didn't stink of chemicals when done either!