Long & Foster Real Estate Inc

Unscrupulous is the nature of this realtor. Made an error in the disclosure documents regarding the duration of the front foot benefit fee and took absolutely no accountability. This error is costing me thousands and though they have error & omissions insurance, they are simply not taking any accountability. Please beware. The sales pitch is good but the accountability is not there. Now I'm dealing with the lawyers for the buyers two years later because of their error and irresponsibility.

Fonville/Long and Foster represented me as my buyer's agent. My agent was provisional and acted without any observable supervision, as required by licensing law. (1) Fonville/Long and Foster altered my financing representations to show I was financing ‘80%’ when my attached loan pre-approval letter showed I needed ‘90% financing’. I did not authorize this alteration, which violated the terms of my agency agreement. (2) Fonville/Long and Foster required me to sign a 6% buyer’s agency agreement because I was using dual agency. Twice I tried to offer 3% but was denied. Licensing law forbids agents from advertising a fee as ‘standard’ and this request was a covert demand for an additional $9,000 commission. (3) Fonville /Long and Foster provided me with incomplete disclosure statements and remained silent when they saw I didn’t notice that two questions were missing answers. The answer to both potential defects was ‘yes’. I did not feel safe with this brokerage firm' representation and do not feel it has the values or ethics consumers are looking for.

Fonville/Long and Foster represented me as my buyer's agent. My agent was provisional and acted without any observable supervision, as required by licensing law. (1) Fonville/Long and Foster altered my financing representations to show I was financing ‘80%’ when my attached loan pre-approval letter showed I needed ‘90% financing’. I did not authorize this alteration, which violated the terms of my agency agreement. (2) Fonville/Long and Foster required me to sign a 6% buyer’s agency agreement because I was using dual agency. Twice I tried to offer 3% but was denied. Licensing law forbids agents from advertising a fee as ‘standard’ and this request was a covert demand for an additional $9,000 commission. (3) Fonville /Long and Foster provided me with incomplete disclosure statements and remained silent when they saw I didn’t notice that two questions were missing answers. The answer to both potential defects was ‘yes’. I did not feel safe with this brokerage firm' representation and do not feel it has the values or ethics consumers are looking for.

They were local and very knowledgeable about the area.

Catherine was fantastic, and gave us extensive support from day one, and has remained available to help us with various questions and needs since the sale. It is no small challenge to purchase a home long-distance. Without Catherine's help I doubt we would have been able to purchase the home or feel as good as we do about the process of bidding and buying from far away. I strongly recommend Catherine Hamel as a real estate agent, and would be happy to buy or sell through her again in the future.

We would recommend them. We thought the agent did a good job. They made the appointments and we were able to see the houses as we wanted to. They were always on time. The agent was pleasant to work with. She seemed to know what we were looking for. She didn't try to sell us something that we weren't in the market for. She didn't try to up sell. They had been in the business for a long time.