K&K Floors

The sales process was fine...rep came to our home with samples, ordered what we wanted and the installation was set up without issue. Installers came the day they were scheduled and were on time. We only installed carpet upstairs in a moderately sized home, but they didn't finish until 7:30PM. They were supposed to trim any doors that were sticking due to the new carpet being thicker than the old carpet, but they left without doing so. In addition, there are areas on the stairs and landing that were very sloppy, so I contacted my sales rep for remediation. I had to contact him multiple times to get the door guy to the house first...he came and took care of the doors about two weeks after the carpet was installed. It has been almost two months now since the carpet was installed, and I am *still* waiting for the carpet guys to come back and take a look at the stairs and landing...the last contact, two weeks ago, I was told I would have a date for when they would be coming the next day...two weeks later I am still waiting. So overall...I liked the sales process, and I appreciate they were punctual and delivered/installed on schedule. But the follow up service has been quite honestly pretty awful. I would say if you go with these folks, better hope everything goes right during install or you'll be left wasting hours and hours trying to get them to come back.