B & A Power Washing
About us
(WE DO NOT USE ANGIES LIST, IF YOU WOULD LIKE TO CONTACT US PLEASE GO TO OUR WEBSITE OR CONTACT US BY PHONE) Family owned & operated. B&A Power Washing has been in business for over 24 years and has serviced over 55,000 customers. We specialize in pressure washing decks, fences, siding, brick, concrete and more. In addition to the area's finest pressure washing, we also offer gutter cleaning services! At B & A, all of our services are designed to maximize your home's appearance and value. Schedule online at www.bapowerwash.com.
Business highlights
Services we offer
We specialize in pressure washing decks, brick, concrete and more. In addition to the area's finest pressure washing, fences, siding, we also offer window and gutter cleaning services as well as Snow removal!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 13% | ||
| 10% | ||
| 10% | ||
| 4% |
"Hello, Again I apologize your breakers tripped. This sometimes happens when doing power washing. Thank you for your review. Allison Jones"
"On 6/14 we came out and did a low pressure house wash to the siding. We do all house washes low pressure because we have a solution that does all the work. House washes only remove mold, mildew, dirt and debris. We can not remove oxidation if you have oxidation on your siding it will be visible after the cleaning. You can also read about oxidation on our company website [Hyperlink Removed]. After the first scheduled house wash 6/14, Ms. [Member Name Removed] complained about oxidation so we went out again and re washed her whole house (Still oxidation will not go away, we explained this to the client prior to the touch up/second washing), Client then made payment 6/20. On 6/25,6/28,6/29,7/22 & 8/4 called into to complain. We advise her each an every time that there is nothing further we can do. We have gone above and beyond to try to resolve her oxidation issue and make her happy. We have gone to her property twice and washed her home twice. We have spoken several times over the course of a month. I believe we have done everything possible to try and resolve these issues but we can not refund the payment for washing her home. We can not refund client on her preexisting issue of oxidation. We apologize you are unhappy but there is nothing more for us to do or say pertaining to your siding oxidation. Have a nice day. We do appreciate your business and look forward to working with you in the future. Allison Jones"
recommend them.
"Thank you for your amazing review! We really appreciate your business."
"Hello, Before we start any work on a residence we note any thing that stands out or is damaged prior. We noted that on the second story at the top of the home there is a gap in the siding causing the insulation to show. The customer called in and let me know that we did the damage which is not true. We told her it is very common to not notice things like this until after pressure washing when you walk around the house and fully examine. That is why our techs make notes before hand. Accidents do happen and when they do we take full responsibility. In this case we did not do the damage and nor could we with our low pressure house washing."
"Hello and thank you for your wonderful review. It is true that the over hang causes shading. It does not receive sun underneath and causes the siding to age differently. Again thank you for using our service we really appreciate your business."
I scheduled an appointment online for Friday, July 17. We planned to remove our plants and deck furniture before the appointment to ensure that nothing was damaged. Instead of arriving on the scheduled date and time, B&A arrived on Tuesday, moved the furniture and washed around it. They damaged the finish on the coffee table. I know that the finish was fine before the power washing because we used the deck on Sunday and the damage would have been noticeable. Also, I was surprised by the final cost of $309.00 for a one-level, medium-sized deck.
However, my main concern was the damage to our fairly new outdoor furniture. I spoke with Allison, who was very apologetic about the mix-up in the scheduling but insisted that B&A did not damage the table. She explained that their equipment would not cause damage and that her tech said that he didn?t do it. Well, then how do you explain a perfect finish on Sunday ? the last time the deck was used -- and damage on Tuesday after the unscheduled power washing? Also, the potted plants on the deck were thriving on Sunday and they are now in bad shape. I hope they didn?t spray deck cleaning solution on the plants.
All of this could have been easily avoided if B&A performed the work when the job was scheduled. Although I appreciate the apology, it doesn?t fix the damage.
Update: After submitting this review, I received a phone call from the company president. He still insisted that his team did not damage my furniture and that the price was fair. Although we "agreed to disagree" on both points, I was offered a discount for my time and aggravation. I have improved some of the marks on this review because of the quick follow-up contact.
"Due to a problem with our online scheduling, which has been fixed, we did show up a day early to wash Mrs [removed member name] Deck. We truly apologize for any inconvenience that this may have caused. As far as the table goes, we didn't power wash the table so there is no way that the pressure from the washer could have broken the table. In any case, we DID take money off of the bill to try to come up with a fair remedy. B&A always strives for 100% customer satisfaction."
"Thank you for using B and A Power Washing!!"
"Thank you for using B and A Power Washing!!"
"Thank you for using B and A Power Washing!!"
"We strive for an A Rating with all of our customers. Please let us know next time where we need to improve. Thank you for using B and A Power Washing!!"
"Thank you for using B and A Power Washing!!"
"Thank you for using B and A Power Washing!!"
"We strive for an A Rating with all of our customers. Please let us know next time where we need to improve. Thank you for using B and A Power Washing!!"
On Saturday, I expected the crew to come between 9 and 11 per the email. When no one showed up by 11, I called and left several messages for the company. I began to have serious concerns when I realized my credit card had already been charged for the work. When a manager called back, I was informed that my appointment was for 12-5 and that I must have been mistaken, in spite of me having written documentation from their email. When the crew showed up at 3:30, they informed me that their earlier client from the day said she was supposed to have an afternoon appointment. Clearly they mixed up their appointment slots. In spite of the miscommunications from the company and my wasted time, I received no apologies from the manager and no offers of any sort were given to make up for the errors. The manager just said that I didn't have to be home for the work to be done. This was no solution for me because I wanted to be there while the work was done.
The patio and gutters were well-cleaned. The house is white and still has some sections where it looks dingy. When I expressed concern, the crew member who came out said that they only have a responsibility spray the house with the water solution in the hose. If it doesn't come clean from that, then they consider it a stain that you have to remove yourself. I had several spots where the dirt would come off on my hand afterwards if I touched it and I will need to hand scrub those spots.
I would not hire them again. The poor customer service from the office was disappointing. It was helpful to have the power washing for the second floor and the patio looked good, but I will still have to do some of the work by hand to feel the house is cleaned properly.
"Hi, I apologize for any confusion in our online scheduling. We try very hard to have 100% customer satisfaction but sometimes with using new technology mistakes happen. We are glad you are happy with our pressure washing services and as far as the house wash goes we do the possible best we can do but stains or aging siding can clean up so much. Have a nice day."
"Hello, Thank you for being a client and we really appreciate your kind words."
"Hello, We really appreciate your review and being a client. Thank you again for using our service."
"Thank you for your review. In the winter the weather plays a huge part. Thank you for understanding we could not complete the job on that day due to extreme winter weather."
"Thank you so much for your kind words and positive review. We love hearing that our customers are satisfied with our work as well as the customer service provided by the technician. We look forward to seeing you again!"
"Hello, Thank you for your comments. I did look up your account and your deck was originally a $260 and we gave you a 10% off coupon making it $234.00 for a pressure wash & clear sealant (we do not stain). I also saw in your email chain that you were looking to have a couple boards replaced that were rotten. We are sorry that we were not able to help you with that as we do not replace nor repair wood. Have a wonderful day."
"Hello, Thank you for your comments. It was a pleasure working with you. I hope you have a wonderful 4th of July."
"Thank you so much for your review. We appreciate your business and look forward to serving you again."
Licensing
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