Aptive Environmental

poorly, I had to file a complaint with the BBB. they mislead me on promised with their contract. Resolution was to release me from contract

APTIVE PEST CONTROL is a deceptive and immoral company. Their employees use high pressure and misleading and incomplete information in their sales practices. The owners are fully aware of this practices, which they obviously conceived and implemented as active practice to swindle money from unsuspecting and trusting customers. The purposely omit important aspects in their contracts such as the cancellation fee of $199.00 if you cancel after receiving a discount. They are obviously taking advantage of the fact that many people will not read the contract they sign only to later find that they are being charged this so call refund of the "discount" if you cancel. Avoid this company if at all possible. While their actions maybe legal they are absolutely dishonest and immoral at best. DO NOT DO BUSINESS WITH THIS COMPANY.

Be careful of the salesman who knocks at your door. They misled me by promising $89 charge for first visit and then finding a $169 charge on my account. I signed the contract with him but neveer got a copy and now find that i cannot cancel without paying $199. Total first visit therefore was $368 since I want to cancel after believing I have been sacmmed. Also was told I would be getting visits every month at $89 and now find that winter I get every 3 months yet I pay $89/month for a year. Not worth it.

Had a service contract for over a year. had to call back out twice. each time it took a week to get a tech to my house. Tried to call and cancel the service and on hold for an hour and a half with customer service, I finally gave up and hung up. But when you call back for a "NEW" service quote, a live person answers in less than 2 minutes. I also emailed to cancel my service and NO response after 4 days.... DONE WITH THEM!

Called about millipedes in my basement. Service provider was supposed to call ahead the first visit but did not. Was there for 5 minutes and sprayed the interior and exterior. Was supposed to treat the yard as that's where they come from but provider refused to treat the yard and said just what he did would work. First visit had zero effect on the infestation so I called and scheduled a re-treatment. Second visit provider called ahead as planned and treated in the interior and one side of the exterior. I asked him to treat the other sides and the back of the house but he refused and was certain this would solve the issue because he thought he knew where the bugs were coming from. I was told it would work in 3 to 5 days. A week and a half later the treatment had zero impact and the basement is still infested with millipedes. Also had him treat a yellow jackets wasps nest and that also had zero affect. Mind you I have taken off work both treatments to ensure they could get inside so the treatment would work. Called for a 3rd re-treatment. It's now been a month since the first and none of the treatments had any effect. Service provider was supposed to call 30 minutes ahead and was scheduled to arrive between 4:00 and 6:00pm however I get a phonecall from my neighbor at 2pm saying he saw an Aptive Environmental person at his house spraying his exterior. I called Aptive and sure enough he said he treated my house despite the fact he did not treat my house and he did not treat the interior as was stated as required in the service order and he did not call ahead. Now I have to take more time off work to reschedule the third treatment AGAIN. The incompetence of this company is flat out appalling. They took my money for the first treatment and have yet to provide the service I required when I called them a month ago. While my basement continues to be infested with millipedes it is completely unlivable despite being a finished living basement. On top of that I started finding ants on my main floor. Whatever they use does not work. They do not abide by their what's required or requested in the service orders and it appears their plan is to just keep doing treatments till it's time to take more of your money. I would NOT recommend Aptive Environmental to anyone. Given a over a month they were not able to treat my millipede issue, where not able to get a simple wasps nest, and were not even able to prevent ants from coming into my home which is a now a problem I have since having their treatments. Look elsewhere unless you like giving away your money.

I previously had Alterra which was sold to Terminix and then started over as Aptive - which made a big difference to me. Their sales pitch is very standard about "neighbors" and a deal, etc. I was able to get grandfathered under my previous Alterra quarterly service price ($99) with initial treatment of $1. The sales guy wasn't pushy, rather calm and easy-going. Alterra addressed my needs very well previously and so far Aptive appears to be the same. They will come out as many times as needed for free between the quarterly treatments - which I've had done for various insects (sugar ants, house centipedes, spiders, wasps, etc) and even mice/chipmunks. Like any treatment, it has a limited lifespan and re-treatment is usually necessary. The service technician was prompt and efficient. Due to rain exterior treatment wasn't possible; however, I was able to call for a re-treatment to schedule the outside service quickly and without hassle.

Horrible -- do NOT hire this company. The have a slick looking website but the actual service is awful. First, it simply doesn't work. We did not notice any fewer bugs inside or outside of the home, and the claim about environmentally friendly chemicals is, simply, a lie. Google what they use and you'll find out. The "technicians" are rude, didn't clear even obvious cobwebs from around the home, and show up late. When you try to cancel, you get the usual run-around about cancellation fees and learn that the technician you were assigned was fired. No wonder. Too late. Don't fall for this company!

The initial sales pitch sounded good. We were about to have a birthday party and wanted the backyard to be free of any mosquitos or other pests. They treated the outside perimeter and laid a few glue traps in the garage. They said they would come back to treat some of the areas affected by carpenter bees, but never did. We had some other issues that needed re-treatment, but they weren't as responsive as advertised. After trying to contact them by email and phone countless times, with no response, we finally cancelled our contract. They charged us a premium to bail on the contract, even though they never delivered as promised. We never even received confirmation from them that our service was cancelled. Overall it felt like a fly-by-night operation. Beware.

Followup treatment was for the outside of my house resulting in bugs coming inside. I had to request inside service. I had a bill problem and it took over a week for someone to return my call. I let them know I did not want to continue service, but they automatically renewed it anyway. Had to call again to cancel for a second time.

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The service was done with good customer service however the effectiveness of their pest control is sub-standard. Ant hills and spiders never abated and appeared to increase. We've seen millipedes and beetles. The service covers the house and yard, but neither is effective. The only effective pest control they utilized was glue traps on the ground. I would not recommend their use. As for billing, they sign you up for a discounted initial service that would cost $230 or so, but charge you $100. The quarterly rates were $125 but if you discontinue service they charge you for the discounted initial service. If the initial service doesn't work, you should discontinue immediately because your throwing away the quarterly fee as it won't work either.

We never have any issues after they come out to do their job.