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Ace Air Conditioning & Heating Service Inc

Heating and Air Conditioning Service, Water Heater Service, Gas Leak Repair,

About us

Ace is a family owned and operated company serving the Northern Virginia area since 1980. We provide services for all of your residential heating and cooling needs. ACE services all brands of equipment and installs furnaces, air conditioners, heat pumps, air handlers, humidifiers, UV lights and air cleaners. ACE provides yearly service agreements for homeowners interested in maintaining their HVAC equipment, as well as providing within 24 hour priority service to service agreement holders and warranty customers. Additional address - PO Box 2069, Fairfax, VA 22031. Award Wining. Family owned & operated.

Business highlights

Emergency services offered
45 years of experience

Services we offer

Sales installation, air filters, thermostats, air conditioning, heating, humidifying & air purifying equipment, heat pumps, air handler, uv lights & air cleaners.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.9262 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
2%
2
0%
1
0%

Filter reviews by service

Showing 1-25 of 262 reviews
Stephen O.
Dec 2020
5.0
Yes, I recommend this pro
$77,500
On 12/14/2020 Ricky L and Jonathon installed a new humidifier directly within my furnace. They were both outstanding - professional, neat and thorough. I can't believe that I didn't do this sooner - not much more than the units you have to continually fill and keeps the entire house at the correct setting %. I would highly recommend ACE to anyone interested in a comfortable winter.

Andrew H.
Aug 2020
5.0
Yes, I recommend this pro
Absolutely fantastic. Best estimate and service warranty. Scheduled almost immediately. Courteous, professional and thorough. They went the extra yard. They installed my A/C 24 years ago and it was still working. Just was time to get a new one.
Response from

"Thanks for taking the time to leave your review. In this world of many choices, we are so pleased you chose us. Ricky, Douglas and Johnathan thought you were pretty great too. We hope to service you in the future. May you and your loved ones stay safe and healthy. Sincerely, ACE Installation Team"


Michelle M.
Jun 2020
5.0
Yes, I recommend this pro
$395,000
As always, ACE came through for us. From the initial visit to permits to a special request to allow the condensation pipe to come off easily to allow ***** to the Christmas decorations in the crawl space, ACE was amazing. There was no question I could throw at them that they didn't have a ready response. My husband is incredibly picky and analyzed their recommendations to nth degree, but even when he thought he'd stumped them, they came back let him know (respectfully) that the reviews he'd read were about last years model and they'd been able to get us the newest model at the same price. They are professionals with heart. Even when I want to spend more money, they assure me that their recommendations are the best and more money won't make it any better...just more expensive. I can't recommend them more highly.
Response from

"You get a 5 star rating from ACE. You have been a loyal customer for many years and we are super great full. This year has been a tough one for all small business owners. We have all been learning how to navigate the COVID 19 world. Customers like you make it so worth it! May you and your loved ones stay. safe & healthy and we will see you soon! Sincerely, ACE Customer Service Team"


Gwendolyn D.
Jun 2020
5.0
Yes, I recommend this pro
We've been using them for years now. We love them! They always send polite people in our house, and they also clean out the outdoor air conditioner, and heating.
Response from

"Thank you so much for taking the time to review us. In this world of many choices. We are lucky have you as a service agreement holder customer. We do try hard everyday to deliver good service at a reasonable price. This year has been tough on all small businesses due to the COVID 19 environment with customers like you, we are hanging in there. May you and your family stay safe & healthy. ACE Customer Service Team"


Catherine C.
Sep 2019
5.0
Yes, I recommend this pro
They have been excellent and I would recommend them.
Response from

"Thank you for the wonderful compliment. We are happy to have you as a preferred service agreement holder. In a world that does not hesitate to rate you when something goes wrong. It is super to hear from someone that recognizes that we really do try to deliver on our promises every day. Sincerely, ACE Customer Service Team"


Austin M.
Jan 2019
1.0
$800,000
Waste of time. Wanted quote on heat pump install and they quoted me for an air conditioner and air handler stand alones. Told them i dont want that and they told me they wont quote me for heat pump due to condo association manager not authorizing it. They told me they never talked to the manager and just assumed. I already verified with the association that it wasnt an issue. So i wasted my day to be there and they made a false assumption to not give me what i asked. Went with another company ofcourse

Patricia C.
Oct 2018
5.0
Yes, I recommend this pro
The work was exceptional, the Customer Service was excellent as well. They explained everything very well and answered all my questions. The service tech they sent out was very patient with explaining how everything worked as. I have absolutely recommended them to family and friends already.
Response from

"Dear Mrs. [Member Name Removed], Thank you for your kind words. We feel very fortunate to have such wonderful employees working for our company. I'm glad you had a good experience. Please feel free to reach out if you need anything. We truly appreciate your business. Have a wonderful day! Sincerely, -Marye Kincheloe"


Brenda E.
Jul 2018
5.0
Yes, I recommend this pro
$20,500
The technician quickly found the problem and replaced a burned out wire harness. I highly recommend Ace (Chantilly) for A/C issues. They are top-notch from their service agents who answer the phones to their technicians. They are also very honest and will only charge for what is needed. Their charges are very reasonable.

Michael S.
May 2018
5.0
Yes, I recommend this pro
$1,184,400
Work went very well. I wasn't 100% happy with the HVAC Filter Door, so they came back and reworked the door and now I'm very happy.

Lisa D.
Apr 2018
5.0
Yes, I recommend this pro
$5,000
Great. Offered suggestions to save money. Very professional.

Don O.
Apr 2018
5.0
Yes, I recommend this pro
all went well including follow up to upgrade sump type pump at no cost. installers arrived on time - job took 2 days and again went well.

Karen L.
Mar 2018
5.0
Yes, I recommend this pro
ACE as usual was fine!

Angela S.
Dec 2017
5.0
Yes, I recommend this pro
If you love excellent customer service, great communication, trustworthiness and a smooth process, hire Ace! I purchased my condo about 7 months ago and go figure, the heat stopped working the week the temperatures were dropping! While on Yelp and Angie's List, I read excellent reviews on ACE. I knew I had to call and see if they could quickly come out to give me a quote. When I explained my situation, Jamie told me she could send Kevin out later on that morning! I was not only relieved, but thankful. Kevin came right on time and was so nice. I explained what was going on with the current system and how I didn't want to pour money into something that wasn't worth it. He was understanding and then looked at the system I had and took measurements and photos. He told me he would be able to email me with a few options that afternoon. As he left, he thanked me for the opportunity to do business with me (I was really impressed). I was so thankful that Kevin was not only nice but was never pushy. I could tell he wasn't about making a sale and never pressured me to select ACE. As promised, I had the quote that afternoon! His quotes were excellent and competitive and even better then another I obtained. Before accepting the quote, I called and asked Kevin some questions which he was happy to answer. Seeing I didn't have heat, he assured me they could install the new system on Friday (today) which was only 2 days after I signed and accepted the quote. Well, the crew they sent was amazing! Matt and Carlos called when they were on the way and even arrived early. They got right to work but made sure to cover my carpet and floor with drop cloths. Matt was working on the inside unit so I got to talk to him a bit. Both Matt and Carlos were courteous, respectful professional and worked efficiently. Before Matt left, he made sure to show me how the system and new thermostat worked, cleaned up and made sure to answer any questions I had. ACE, thank you for the great customer service and experience. I am so glad I found your company.

Ray S.
Oct 2017
5.0
Yes, I recommend this pro
unknown

Craig D.
Oct 2017
5.0
Yes, I recommend this pro
I highly recommend ACE Air Conditioning and Heating!! We recently had our furnace and air conditioner replaced by ACE, and they made this historically painful and expensive process very simple and smooth. Stewart was outstanding!! He knows his stuff and communicates in a very trustworthy way, he's the reason we went with ACE. One of the best service reps that we have ever dealt with in any business! That was followed by a very professional installation job. Matt, Luis and Wilmer did a fantastic job on the installation. They treated our home like it was there own and I would highly recommend them as an installation team! Thanks ACE

Gwendolyn D.
Sep 2017
5.0
Yes, I recommend this pro
$36,250
Very responsive to emergencies and very capable.

Eileen M.
Sep 2017
5.0
Yes, I recommend this pro

ALLEN & STEVE C.
Aug 2017
5.0
Yes, I recommend this pro
Good prices, Excellent service. They installed a new furnace. They got us about $2000. in rebates, They are great!

Jill B.
Aug 2017
5.0
Yes, I recommend this pro
We've had a service contract with them for years and it has saved us many times in time and expense for repairs. They are very responsive and always go the extra mile to get our systems up and running if they fail and do excellent maintenance to ensure that they run efficiently.

Richard L.
Aug 2017
5.0
Yes, I recommend this pro
.

Jonathan S.
Jul 2017
5.0
Yes, I recommend this pro
$730,000
I have been using Ace for annual service on my old units and it finally came time to replace them. They did did a great job from the start. The estimator, Kevin, answered all questions and provided a detailed estimate for several options. Luis and Michael did the installation and worked solid until job was done and completely cleaned up. Professional attitudes and workmanship. The free two year service contract that comes with new units is a great benefit.

Harriet P.
Jul 2017
5.0
Yes, I recommend this pro
.

Larry F.
Jul 2017
5.0
Yes, I recommend this pro
They came when they said they will and fixed the problem. Price is reasonable and they are very professional.

Gwendolyn D.
Jul 2017
5.0
Yes, I recommend this pro
We have an service contract with them. It takes ages to get on their list, and they are pretty good. They get awards from you. They are really worth it. Everybody wants to be on their waiting list, or their regular list. There was one guy. The work took an half hour, to an hour. They had to take things apart. The workers were great. They didn't vote for Trump. They are normal.

Gwendolyn D.
Jul 2017
5.0
Yes, I recommend this pro
They are very responsive. They will squeeze you in.
...
Showing 1-25 of 262

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Ace Air Conditioning & Heating Service Inc is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Ace Air Conditioning & Heating Service Inc accepts the following forms of payment: Financing Available, Check, Visa, Discover, MasterCard
Yes, Ace Air Conditioning & Heating Service Inc offers free project estimates.
No, Ace Air Conditioning & Heating Service Inc does not offer eco-friendly accreditations.
No, Ace Air Conditioning & Heating Service Inc does not offer a senior discount.
Yes, Ace Air Conditioning & Heating Service Inc offers emergency services.
No, Ace Air Conditioning & Heating Service Inc does not offer warranties.
Ace Air Conditioning & Heating Service Inc offers the following services: Sales installation, air filters, thermostats, air conditioning, heating, humidifying & air purifying equipment, heat pumps, air handler, uv lights & air cleaners.

Contact Information

14088 Sullyfield Cir, Chantilly, VA 20151

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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