NEW VISION TRASH & DISPOSAL SERVICES LLC

UPDATE (06/25/2010) This is an update to my other report. The company at the end of April 2010, suddenly and without notice went to once per week trash pick up. Since that time, May 5th, they have been out to get our trash only 3 times, and those were not on the day they had said, Wednesday; the last time was 3 weeks ago. I have had to go to another company for this service. New Vision did cash my check for the quarter, June, July and August but I have gotten service only ONE time in June for that money. I have tried to call several times and can never talk to a real person. IF I can get thru it is to a voice mail box. Many times the message says that the voice mail box is full and to please try your call again later. We sent them a fax about this but as before, NO RESPONSE. The few times I have been able to get thru and leave a message, no one ever returns my call. At this point I cannot even get thru to them to tell them that we have terminated the service. THIS COMPANY IS TERRIBLE TO DEAL WITH! I CANNOT RECOMMEND THEM TO ANYONE; ACTUALLY I RECOMMEND YOU FIND ANOTHER COMPANY FOR THIS SERVICE.

I have been a customer of New Vision for almost three years. I pay extra to have my trash picked up near the garage rather than at the curb. For the first year and a half, their service was excellent. My pick-up day was Saturday, and they almost never missed a pickup. Then they eliminated Saturday pick up and changed my day to Wednesday. Then their service became sporadic. For the past few months, service is almost non-existent. They did not pick up my trash at all in the month of April, so I had to keep hauling my trash to a transfer station. Each week I called all the phone numbers which they had published, but their voice mail box was always full. I sent e-mails, but they did not respond. In early May, I finally called the County of Fairfax who sent out an inspector to my home. He informed me that trash companies are obligated to pick up trash at least once a week or be fined. The inspector was able to reach the owner of the company on the phone and instructed him that he had to pick up my trash. The inspector told me that the company was being restructured and that the new drivers did not know the routes. That evening, someone came and picked up my trash. Service resumed for the month of May, but last week (June 16) my trash was not picked up. I called the company and left a message, and the trash was picked up the following day. Today is trash day again. As of 6 p.m. tonight, my trash has not been picked up. I have called the phone number listed on the trash pail; it has been disconnected. I have called the phone number listed on the new bill they sent me; the mail box is full. I have prepaid for service through June 30. I will not be renewing my service with New Vision.

I have the pick up at my garage rather then on the street service which is more expensive. I pay them on a monthly basis. Since I last reported on their service I have observed them on my property in violation of several county regulations and EPA rules such as operating without a license, mishandling recyclable materials and mishandling of hazmat materials. They have been in violation to the point that the county solid waste enforcement team was staked out at my home to catch them in the act. They have been around for some time so they are experienced, but they clearly do not train their people. They leave paper trails all over the neighborhood. They do not respond. I have called and left messages, sent emails and I never get an answer. They do show up on time for the service and they are reasonably priced. I plan to change to another carrier as soon as I can find one that will pick up at my garage.

I love them. Their prices are really competitive, basically 50% of what I was paying to the company before. They come by when they say they would so I like it.

Awful experience. New Vision is great at collecting your money...that's about it. We were told we would receive trash and recycling bins within 10 days of our starting service. Two weeks later, we called to ask where they were and were told we'd have to wait another 10 days. ANOTHER two weeks went by without receiving bins. Again, we were told we'd have to wait another 10 days. Meanwhile, we received a bill from New Vision for 4 months of service (which we paid). After 6 weeks and still no bins, we canceled service and requested a refund. The refund was never issued even after multiple direct requests (we were always told it was coming...just like our bins). We filed a complaint with BBB (we aren't the only ones to do so...check their record with BBB). BBB's queries with New Vision went unanswered. To make matters even worse, we continued to receive bills from New Vision even though we hadn't been customers for months.

The service has been variable, and in many ways unsatisfactory. In many cases, the company violates county ordinances for handling of trash and recycle materials. We have found that the drivers don't take care to keep trash from leaving the truck, making a walk to collect lost trash a weekly event. Their compactor truck leaks hydraulic fluid on the driveway, and the drivers frequently mix recycles with trash. The company is unresponsive to calls and requests for service. Collections are sometimes missed.

We have been extremely satisfied with the reasonable rates and reliable service provided by NSI.