Appliances Pro Inc

We have used this company in the past for some GE Monogram appliance repair and they did repair the products to our satisfaction however they did make a large mess. In this recent instance we had issues with our dishwasher and refrigerator and this begins what I can only describe as a nightmarish scene from a Seinfeld episode. To begin with, I confirmed an appointment for Thursday, 7/10 but they had us down for Friday 7/11 which in turn wasted  several hours of my time waiting for an appointment which wasn't going to happen. They did come on Friday at approximately noon. When they arrived they had me turn the main water valve off and on several times due to a leak in the hose behind our fridge. The final time they had me turn the water on they had forgotten to hook the hose up to my dishwasher. During this time I had large amounts of water on my kitchen floor in which I needed to use all 6 of my beach towels and an entire roll of paper towels to clean up. At approximately 5:30 PM the lead repairman informs me that he doesn't know how to move our refrigerator out from the wall....what?!?!...He then tells us a crew that does will be here in about 1.5-2 hours. My husband then calls at the 2 hour mark and crew 2 states they can't find our house. They finally arrive and can't move the fridge and in turn asks my husband if he has a crow bar (which we do not). Crew 2 then states they can't move or repair and they will be back next week. My husband says "NO!!!! We have no water!!!!" Crew 2 repairman then states he will call another crew. The other crew shows and it was the original crew that stated they didn't know how to move the appliance. They do get the fridge moved, replace the hose part that is leaking and replace the part that was causing our refrigerator to freeze. We then get up the following morning and our refrigerator is reading 22 degrees. We call them back and they stated they replaced the damper sensor on the wrong side which they blamed on GE sending the wrong part (wouldn't one know they are repairing the wrong side!!!!). In addition to all this, they did not put our kick plate on our dishwasher correctly and that part bent due to opening the dishwasher door and they tried to overcharge for a new water filter in the fridge. Finally during the re-assembly of our appliances we found loose screws on the floor which they states we didn't need. I feel this company is a total farce who are incompetent and lie!!!.....8/17/2014- We did not end up paying the $867 however, we had Sears come out and the repairman (not having to disassemble our entire refrigerator) informed us that there is only one damper, which Appliances Pro Inc. told us was more than one and that one damper was broken and the foam around it was cracked, which he showed us. Appliances Pro Inc. replaced our damper with a broken one and Jerry Rigged it back in with duct tape. I feel like the biggest fool for using this company!!!!

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My experience was very dissatisfying. They did a sloppy job of installing the valve. Therefrigerator is now leaking all over my home. I contacted the company and it was very difficult to get them back out to correct the issue. The staff that came over was unprofessional. They are now refusing to compensate me for the damage they caused to my home.

Replacement ice-maker leaks water into refrigerator (approximately half-pint per day). Second service call failed to fix problem. In fact, he acted as if I had broken the system. The two service people (Nick, Rachid) appeared to be no more familiar with the GE product than a weekend DIY homeowner with tools. Their expertise seems to be in rushing about, installing an ice-makers. I have such a low level of confidence in their skills, I am going to have someone else repair the leaky ice-maker.

The Culligan service rep replaced the Water Tower storage tank, two valves, and the ice maker began to function.....with the aforementioned leak, of course.

This was a pretty intolerable experience.  It started off well, and just went down hill.
Our dishwasher stopped working on a Monday and I called to get a repairman to come out to give us an estimate.  I was pleasantly surprised to hear they had someone available to come out the following day between 11am-2pm.  My husband took an extended lunch break from work, but while he was waiting, the guy called to say he was running behind and asked if he could come between 5-7pm that evening instead.  No big deal.  At 7:15pm, he called again to say he was still running behind, but would be out soon.  He finally showed up at 8pm.  At least he kept us informed about the delays, so we weren't really upset.  
When he finally arrived, he looked at the dishwasher for about 5 minutes and announced we needed a new motor.  This seemed odd because the dishwasher is less than 4 years old and we only run it 2-3 times a week.  I told him that, according to the manual, the lights that were flashing on the dishwasher panel might indicate a problem with the heating circuit.  He then pointed to the heating coil in  the bottom of the dishwasher and tried to tell me that was the heating circuit, and it was fine.  I informed him that I knew the circuitry was inside to door panel and asked him to check it to make sure it wasn't the problem before we went down the road of ordering an expensive motor for a relatively new dishwasher.  He reluctantly agreed, and confirmed the circuit was still functional.  Once that was done, we agreed to order the new motor - which he said would take about 2-3 days to come in.  He said he'd call when the part arrived to schedule the installation.
We heard absolutely nothing for the next week. On Tuesday (of this week), I called them up and explained they ordered a new motor and estimated it would only take 2-3 days, but no one had contacted us in over a week.  She took down my number and said the repairman would call me back later that evening.  He didn't.  I called them back the following day (Wednesday) and explained the situation again.  She apologized and told me the repairman would definitely call me back within the hour.  Two hours later, still no call.  I called back again - and this time a man answered and told me the part was in and they could install it between 2-5pm the following day (Thursday).  
I stayed home from work this time, and - I know I should NOT be surprised at this point - but guess who didn't show up??  I called them at 4:50 to find out when the repair man was going to arrive, and the lady told me that she would have him call me to give a status.  To his credit, he did call back in about 5 minutes (4:55pm), and said he'd be there in the next 30-45 minutes.  By 6pm, the repairman still wasn't there and I was getting quite frustrated.  My husband was home now, so I went out for a run to clear my head and left him to wait for the guy to show up.  When I returned an hour later, he said the repairman finally called around 6:45 to say he went to the wrong address (hard to believe in the age of GPS - especially when you've been to the house just a week ago!), and so he was going to just go home for the evening, but he could come back tomorrow!
At this point, I am just appalled.  The estimate of 2-3 days inconvenience without a dishwasher certainly was too good to be true.  Even if it took longer to get the part, there is no excuse for me having to repeatedly call to follow up on the time estimates YOUR COMPANY gives me.  I understand that the prior job(s) might run longer than expected.  That's the nature of repair.  But not showing up at all, and not returning calls is not the way to keep customers.

The technician came back, he said he will replace more parts which he did but the refrigerator still did not work.  He asked for $800.00 more for parts which I refused and he said he will reimburse me for $390.00 since he was not able to fix it.  I called back to the business and spoke to Gurwinder Singh, the owner, he refused to reimburse me and was very rude.  I would never do business with them again.   The BBB site has F rating for this business, I checked the rating after I hired them.  I am out of $454.00.  My next step is to report them to BBB.

Update: I received a check for $395.00 from them.  I won't pursue BBB but I still would not recommend them since I ended up not having a refrigerator for one week and had to buy a new one and the most important of all the owner was very rude.

friendly technician, Sateen, diagnosed problem quickly but did not have part on the truck so obtained it and returned next evening to complete repair which took less than an hour.

Went well. Technician competent and well spoken. We will have Jay back next year or sooner if something goes wrong.

Our AC system stopped cooling, and we were sweltering.  The first truck did not have enough RU22 to recharge our system, so a second truck was summoned.  Apparently the tech was not curious about where it had all gone, or else he didn't recognize that there was a leak outside in the pipe leading from the outside unit.  We paid for a load of RU22 that then dissipated into the environment, so on the 14th we were able to have another firm come out, and they examined and repaired the pipe.  The Appliance Pro tech conducted himself in a professional manner, but he was either lacking experience or was too fatigued to look hard enough, and we wasted close to $500.

Our 2 1/2 yo Samsung dryer suddenly stopped heating.  After getting the run around from A&E Factory Services I called Appliances Pro.  The dryer had been down for over a week and I wanted to have it fixed sooner than later.  Appliances Pro came out the same day I called.  Nick, the technician was very polite and professional and quickly determined it was the heating element (apparently this is common in Samsung dryers).  He explained and showed me everything he was doing so I could replace it on my own in the future if it happened again.  Not only did he replace the heating element, he replaced a roller that was going bad and thoroughly cleaned accumulated lint out of the dryer.  I do think the price was a bit on the high side (originally $385 but I had a $55 coupon from their web site) but I'm okay with it due to the prompt and excellent service.  I would use Appliances Pro again if necessary.

When my dishwasher stopped working I called Appliance Pro.  They scheduled a 1pm-3pm window for the technician to visit the next day.  He arrived about 3:30pm.  After examining the dishwasher, he told me that the problem was the touch pad and that it needed to be replaced and gave me an estimate of $389 parts and labor.  I said I wasn't interested in fixing it given the cost since I planned to purchase a new dishwasher in about 6 months when I renovated the kitchen.  The technician then started dropping the price in an attempt to get me to agree to the repair.  We finally agreed on $260 parts and labor including the $50 initial service call.  The tech said he'd order the part and I should call him Weds morning to schedule the work that day.  On Weds morning I called the company twice and left my cell phone number.  I got a call back on my home phone at about 6pm.  By that point, I had decided against doing any further business with the company.
I wouldn't recommend Appliance Pro.  Punctuality and responsiveness were both problems.  And since his initial quote for the work was $130 higher then what we finally agreed to, the technician was clearly prepared to significantly overcharge me right from the beginning.

It actually went pretty well although he was late for the first appointment, no doubt due to his business and traffic circumstances. He apologized profusely. Mr. Houssain spent about an hour diagnosing the problem, which is better than a guy supposedly related to Sears did. That guy had us buying a new stove and oven and remodeling our kitchen. Mr. Houssain told us the burner switches were out on both the oven and stove top and he would order them. He did and then came over the following week.
Since the starters are very fragile, he erroneously broke one but returned the next day. He did install the one for the oven which hadn't been working at all. He also explained why we're having so many problems. He knows his stoves.
He worked very diligently and did a good job. We weren't expecting glory here. It's an old old oven and stove and eventually we will replace it when we have time and money. Mr. Houssain was totally competent and professional and I would definitely go with this business again.

They came out to work on refrigerator.  He had to add more Freon and clean the condenser. A serviceman came out and did work at my rental property.  When I received the bill, nowhere on there did it show where I had received the $45 discount that was promised and I also wanted to know how much Freon was used so that I can verify if I was overcharged.

Nick was a very nice young man and diagnosed the problem as the motherboard for the refrigerator.  He had the part in his truck, explained the cost to me and proceeded with the repair - successfully.
He was prompt, pleasant and knowledgeable.
Well done Nick!!

I called appliances pro after hours and was able to speak to someone on the phone. This impressed me, I was told a time they would be at our home and they were very prompt. I did consider the price a little high since there was actually no repair but the level of service quickly took care of that.

We called on Monday and set an appointment for Tues. They did not show up on time - called the company 30 minutes past the window time and was told he would be here within 10-15 minutes (45 minutes late) - no explaination or apology. Arrived and did a trouble shooting that determined the need to replace the motor and provided a price quote. When we agreed and then provided a $55 certificate from the company's Angies List site, we were told that he had already provided his discounted price and could not honor the certificate. The lead technician (there were two techs who came, one possiby an apprentice) initially said he didn't have the right part on his truck and would need to order it, and then decided he actually did have the right part (we retained the product documents and it appears that the part is correct). While moving the dishwasher to be able to service it, they scratched the floor. When that was identified to them, the lead tech made a flimsy excuse and rubbed the scratch and said it would go away. When pressed,he agreed to a further discount (he gave $15). At the end he pulled out a blank work order (he didn't have one completed when he got to the house), had us fill out the customer data in the heading and directed us to sign the document. Sure enough, there was a disclaimer for floor damage. However they made no effort (eg putting a mat or blanket on the floor) to preclude damage. BTW, during his time here (about an hour) he got two additional calls from customers for whom he was late for service appointments.

No excuse for lack of care and lack of punctuality. Be assured, they won't be back in this house again.


UPDATE: The company mailed us a check for a $50 rebate which almost matches the advertised Angies List discount of $55. As the failure to honor advertised rates was a significant issue in our assessment, we now believe it appropriate to raise the score from the initial D to a C.

They were very responsive and came on a Saturday, the same day I called to repair a Samsung Dryer (bad heating element).  They came with the part exactly when they said they would.  Only issue is that they seem to charge a premium for the service, as $385 seems to be expensive for this repair compared to others I've seen online.  I was ok with paying it to have the work done on a weekend, so overall, I think they were fair.

Had used two time and both time i was very happy and satisfied with thier work. will definatly use them if have any problem with any of my appliance and recommend them to all my friends and family.

I will highly recommed them to all my family and friends and very happy with their work.

Two men came the first time. The second man came in after the first man
had diagnosed the problem and carefully explained to me that two things
had to be replaced because of the power spike. He was very clear,
stating again and again that TWO parts would be replaced and the cost would be $475 with $250 required up front. 
Then they did not return when promised. My husband called, pointing
out that we were approaching a holiday weekend without an oven.
The first man returned. He replaced one part and said he would have to replace another, so the bill would be raised to $650. I pointed out immediately that I was carefully told there would be TWO parts replaced with the first estimate. (How could I have known that if the man had not told me? Unfortunately, we did not ask for bids.) My hungry husband agreed to accept whatever was necessary in order to get our house back in order.
So we spent the holiday with no door on our oven; it leaned against the dining room wall instead. We paid extra to have the originally-promised work done two days after the holiday.
It appears to work now, but I am not sure whether it is back to normal yet.

Our credit card was charged $650.00 and it was difficult to get service provider to honor the original price he quoted us. After a month he refunded us a partial amount, and then finally refunded the difference between the estimate and the final price he charged us.

It did not go! We are having to eat the 165.00 and just go buy a new dryer.

Frustrating.  Washer was occasionally making a bad noise, but still seemed to work.  On first visit, Nick said it was not a problem, charged for service call, and said if it continued, they'd replace the clutch.  It continued, I called again and they sent a young man who worked a long time andreplaced the clutch.  The noise continued and I pointed that out to him.  He said it would quit after a few uses.  It didn't.  Called again.  Nick came back with the young man.  Again I was told the noise was no big deal (they were not hearing it at it's worst). They quickly discovered upon disassembly and testing that it was the pump.  Yes, this fixed the problem, but we paid over $350 for a new clutch that was unnecessary and he insisted we pay for the labor and new pump, another $150.  They were prompt and responsive, but I think it should have been fixed right the first time or discounted the labor charge.  After they left, on first use of the machine, I had to sop 3 bath towels worth of water puddling under the machine.  That seemed to stop, so I don't know why it happened.  Also, I did not appreciate that even though they both spoke excellent English and understood, they reverted to their own language in front of me, which made me believe they didn't want me to hear what they were saying.  Not impressed, felt taken advantage of, and I won't use them again.
Addendum: I received a brusque, demanding phone call from the company about my review, was offered $25 by mail which I declined, and was threatened with a lawsuit if I didn't delete or change my review, hence the B rating instead of original C, but the details of this story are 100% accurate.  You choose for yourself.

Without compare, the worst dryer repair experience we've ever had. Called only because we had a refrig magnet advertisement - wish I'd come here first. After giving specfic model info via phone, asked several times if dryer parts were stocked and told yes. Repairman arrived 12 hours late (though we had a miscommunication so I'll take some of that blame) and within 15 min indicated we needed a new blower and he'd have to order parts. Said he would order on Monday and call to give me a firm price, install by Tues. Est @ $500. No return call so I called on Wed. Part was coming in and he'd be here Friday. Friday was a no show but 9:30 pm when I called, we rescheduled for Saturday. Saturday was 6 hours late. While fixing the blower, he broke the door switch (indicating door closed so won't work without it) and they did not stock part. My wife is furious. Says he'll order part and bring on Tuesday. After numerous calls and missed appointments, he comes on Saturday afternoon. So a total of 2 weeks of no dryer when originally asked if they carried the parts. And of the 10-15 calls it took us to get this done, none were originated by them with status updates, etc... I will say he did replace the switch he broke for free. Stay away.

garbage disposal malfunction, was determined that it was electrical not appliance related. Good Service at diagnosing the problem.

Overall experience was very good and I am very happy with their service