Both the responsiveness and the work done were very impressive. The day before the work was performed, I called Mr. Gutter -- after hours -- and left a message describing my problem. Expecting to hear back sometime the next day to schedule a time for this work to be done, I was pleasantly surprised when Mr. Sumner called me shortly before 7:00 a.m. the morning after I'd left the message, saying he was on his way. He and his assistant got there a short while later and had the job finished in less than an hour, according to my much-impressed neighbor, who witnessed the work after I had to leave for work. Mr. Sumner is very personable and was fun to talk with before he went up on my roof. The actual price turned out to be $100 higher than the estimate quoted to me over the phone, but this was because my facia was uneven and spacers were needed to make the gutter hang evenly (my gutters had spacers before, as well, but being ignorant of the fact that that was an issue, I had not mentioned them when I called in the problem). Even so, Mr. Gutter's price was several hundred dollars less than another Angie's List company I called about the same issue upon the recommendation of someone else. Moreover, for no extra charge, they cleaned out that gutter, plus another one. I'd use Mr. Gutter again for future rain gutter issues, and highly recommend them.