K & D ELECTRIC

Exceptional work and well deserving of a rating greater than the 5 star limit. We deeply appreciate K&D for squeezing our job into their schedule. Jay arrived as promised and quickly set out to review our wants & needs concerning the replacement of our exterior lighting. After discussing the job with us, he quickly and professionally set out to remove and replace the lighting units in a very timely manner. Jay's work in very professional, as well as neat and tidy. At the completion of his work he took the time to ensure we understood the motion detector (new to us) and any problems that may come with it in the "out years". I highly recommend K&D Electrical.

It went very well. The electrician was polite and professional.

Jay was simply superb. Arrived in less than 24 hours from making an appointment and not only on time but slightly early. The replacement of an existing timer wasn't totally straightforward and I'm glad I hired a professional. He even programmed it for me! Their prices are also very reasonable. Would absolutely hire this company again.

Ken and his apprentice showed up on time and did a neat, professional job. They had to run line from basement to upstairs bathroom in master suite. They had to cut holes to fish wire through but it was done in such a way it'll be easy to fix the drywall.

They were kind, and they did a great job.

We hired K & D second time. Two bedrooms needed a ceiling fan. Jay gave us a call and advised of his ETA to make sure we are home. He installed 2 fans one has a light and another one we needed for the master bedroom. It took him about 1 hrs and 15 minutes to install both fans. We already had wiring done by the builder. Once again an excellent job. Thank you!

Jay arrived was polite and professional. He asked to show the room, checked the fan and the ceiling. Builder already pre wired the ceiling for a fan, therefore it was a quick install. My son could tell the difference in how cool his room was after 1 day. Thank you K&D! Next week they are installing 2 more fans in th other bedrooms. Estimate was lower than other 2 quotes we received.

We can’t say enough good things about Ken and Jamile (installer)! Ken came out and gave us some great ideas and recommendations. Jamile was right on time as promised. Once we showed him where we wanted the fan, he was literally on autopilot. Before we knew it, the fan was installed and setup exactly the way we hoped for. We’re now planning to have K & D put in recessed lights in the near future. From now on, this is our “go to” company for anything electrical!

Jamile did a great job!!!! He was a skilled professional and the cost was inline with a company that wants to retain you as a loyal and happy Customer. Planning to hire him again and recommend him as well. Thanks Ken and Jamile.

Excellent. Same day service

Ken did a great job! Will hire him again and recommend him as well.

I’ve used, or referred K & D Electric, on many projects over the years. They’ve taken care of multiple residential and light commercial jobs for me. Projects range from troubleshooting a short, to replacing fixtures, installing can lights, panel box replacement, and many other repairs and upgrades. They are always responsive and take care of the request. I’ve been using them for years with no plans to change.

Fine. They are prompt and they were on time.

In brief, the work done by K & D Electric has been unacceptable.  When we met with Ken Fortner of K & D Electric to discuss the electrical work for our new screened porch (rerouting electrical wiring from a wall light to a light over the back door, installing wiring and a switch for a fan/light, and installing an outdoor GFI outlet), we discussed the fact that Ken is a master electrician, and that this is important to us.  Shockingly, Ken sent an apprentice named Tommy to do the work, and Tommy’s work has been consistently problematic.  Ken Fortner came to do the final work phase (installation of the fan/light), after we requested that Tommy not come back.  We anticipate that more issues with Tommy’s work may be revealed in this final work phase, and a master electrician may be needed to correct them.  After we pointed out a known problem with Tommy’s work, which needs to be corrected, Ken walked off the job without telling us that he was leaving.  Ken left us in the lurch, with an electrical permit that was pulled by K & D, and incomplete work that Ken needs to finish. 

The details are as follows:

The first statement on K & D Electric’s website is, “When you choose K&D Electric to work on your project, we finish when you’re happy.”  That promise is the opposite of what we have experienced.  When we met with K & D’s Ken Fortner, to go over the electrical work for our new screened porch (rerouting existing electrical wiring from a wall light to a new light over the back door, installing new wiring and a new switch for a new fan/light, and installing a new outdoor GFI outlet), we discussed the fact that Ken Fortner is a master electrician, and that it is important to us that the work be done by a master electrician.  Based on this conversation, we hired K & D Electric, contracting to pay $250 for K & D to pull the electrical permit, and $770 for the electrical work ($385 to be paid upon completion of the first work phase, and $385 to be paid upon completion of the final work phase, which would be the installation of the fan/light), for a total of $1,020.  Ken always used “I” or “we” when he discussed doing the work, and we believed that we were hiring him, a master electrician, to do the work.  However, on the day of the first work phase, Ken did not show up.  He sent an apprentice named Tommy to do the entire job, with a helper, and without on-site supervision.  This was a shock, and we regret that we allowed it. 

Tommy installed the new wiring for the fan/light, leaving the large, flat, electrical wire hanging down in loops.  I had to tell him to pull the wire up to be flush with the beam, and install it with more staples so that it would stay that way.  County inspections staff advised later that this would not have passed inspection with the loops of wire hanging down.  He installed the metal ceiling fan box one inch off-center, between rafters that are less than 15 inches apart.  A master electrician advised us that the ceiling fan box, placed one inch off-center in a space of less than 15 inches, is way off-center, and that it should be moved to be on-center.  The programmable light switch to the new light over the back door did not work after Tommy installed it.  He had done the light switch programming steps incompletely, and I had to reprogram it.  We paid the $385 for the first phase work, and the final work phase was to be completed after the screened porch was painted and screens were installed.

In the meantime, we hired Ken Fortner of K & D to replace an interior light fixture, and the new one works fine.  Then we hired K & D to replace a fan in a bathroom, and Ken sent Tommy the apprentice again.  He was done in 25 minutes.  After he left, we found that all of the air that was supposed to go out via the fan was coming back into the bathroom.  We had to hire a master electrician from a different company to address this problem.  He found that the fan was installed with a 3” exhaust pipe jammed inside a 4” exhaust pipe, which prevented the fan’s damper flap from opening.  He was amazed that anyone would have done this.  In addition, the fan was badly bent from being drilled into place with great force.  Ken Fortner agreed to destroy the check that we had provided in payment for the fan installation.  We paid the second electrician a higher price to install a new fan.  At this point, any confidence that we had in Tommy’s work on the screened porch was gone. 

It took a long time to complete the painting of the screened porch and screen installation.  When I called Ken to have him (not Tommy) complete the fan/light installation, he called back and said that the permit was too old, that it was expired, and we would have to get somebody else.  I called the county, and they advised that the permit has not expired.  It is still active.  I called Ken with this information.  I also reminded him that after he installed the fan/light, we would pay the $385 balance due upon completion, as per our contract.  Ken agreed to install the fan/light on Monday, May 9, 2016.  I asked if Tommy is still working for K & D Electric, and Ken said that he is.  This surprised us, since Tommy’s work has been so problematic.   

When Ken arrived and began his setup for the final work phase, I showed him that the metal ceiling fan box is one inch off-center, and needs to be moved to be on-center.  Luckily, this involves moving it closer to the wire, and the wire’s length is not an issue.  I mentioned that this problem was Tommy’s work.  I thought that Ken would apologize for the problem, and fix it.  Instead, Ken said that the box being off-center was not a problem.  I told him that everyone who looked at it said that it was a problem.  Then he said that he would move it, but that he did not want to hear one more word about Tommy.  I was amazed to see that Ken was apparently upset with me, the customer, because I was objecting to the low quality work done by his apprentice working with no on-site supervision. 

We were discussing what needed to be done to move the box, since the wiring and the area around the box are now painted, and Ken suddenly said that he didn’t think he could make us happy.  I said that he is a master electrician and would have no problem completing the job successfully.  Ken stayed upstairs while we went downstairs to get the fan/light.  When we came back upstairs, Ken was in his van in the driveway.  We thought that he must be getting something from the van.  Then he just left.  We looked out the window and his van was gone.  I called him to see if he had gone to buy something at a store.  He did not answer his cell phone.  I called his other number and nobody answered.  I left messages advising him that we were not sure where he had gone, and asking him to call me.  He did not call back.  Realizing that he did not seem to be coming back, I called him again, and left a message advising him that he needed to complete the work during this appointment, as agreed.  He did not call back and did not return.  I called again to let him know that if he left us in the lurch, we would file complaints with Angie’s List, the Better Business Bureau, the state (Va. Dept. of Prof. & Occ. Reg.), etc., and that if we have to hire another company to complete K & D Electric’s work, any cost over $385 will be his responsibility.  He never came back and never called.  I called the DPOR Compliance & Investigations department, and they advised that when an apprentice electrician works with insufficient supervision, and his work is consistently done incorrectly, that is the type of problem that would be handled through a complaint filed with their office.  

I think that anyone reasonable would agree that electrical work is serious business, and it needs to be done correctly in my home, or your home, or a government building, or the property of a business or organization.  This is very stressful and time consuming.  If we

Subsequent to a major components inspection prior to an upcoming sale of our residence we needed some electrical repairs.  We needed some electrical conduit installed on an exposed outside wire, a GFI outlet replaced, and some breaker box repair.  K&D was very responsive, professional, and courteous.  This is the only company to use for residential electrical work.  They receive my highest rating.

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Without any warning, half our house lost its electrical power.  Most of the lights in the house were not working.  I had used K & D before and wanted to use them again, but could not locate their business card.  I went to Angie's List and searched electricians. Fortunately, I recognized K & D's company logo and promptly called them.  Ken and his son were able to come out and do the repair the same day.  They called before arriving and were right on time.  The repair was a bit obscure and was not the circuit breaker like I had thought.  The wiring in one of our rooms was bad and had to be redone.  This involved cutting into the drywall.  At first, Ken thought he may need to cut through the ceiling to run the wire through it, but was able to do it through the floor via our unfinished basement.  This saved us a lot of time and money.  Ken was able to do the repair with minimal damage to the drywall and had all of our electrical power working in just a couple of hours. 
I am thankful for Angie's List because I was able to recognize Ken's company logo and get the serviceman I wanted for the job. His business card is going to be stored in a safe place and we won't be losing it again.  I would absolutely use K & D again.  Well done!

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I have used Ken of K & D Electric for well over 15 years.  There is no other Electrician I would call.  I trust him enough to leave him a key to the house and I know that when I get home the job will be done correctly and there will be no mess left behind.  He has done work for numerous co-workers who have thanked me for the referral. I can't say enough.  You won't find a better Electrician in the Washington Metropolitan area.

An initial mis-communication between Ken and myself regarding the date of service lead to a little frustration but Ken was very flexible and worked hard to accommodate my ability to be home from work and get out to do the job. Ken sent two workers out and they did an excellent and efficient job. The price was in line with other company estimates and the work they did was well worth every penny. The only disappointment was that patching the couple of small holes needed to run the wiring was not part of the job. That said, the workers did a great job of keeping the holes small and limiting the amount of patching needed.

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