P W Stilwell Plumbing & Heating Inc.

on time, finished in one visit, reasonable price

Joe arrived and looked at the issues - thought he would just give an estimate. Next thing I know, he's doing the work. We had gotten an estimate for the leak and pressure switch - and it was almost $2,400!!! I was getting a little worried - but Joe had it done in 3 hours and didn't have to "dig up the water line" like we were told would need to be done. He repaired the leak from inside the house and then found that we didn't need a pressure switch - we just needed the line cleaned out (there was sediment built up under the pressure switch valve).

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Though the plumbers showed up at appointed time, after I showed them the basement, said they had parked down the street so, on my time, they then had to go move the truck up to my house.  He knew right then that they had not come equipped to do the job they were being hired to do but said nothing.  They could have left then and there.  I was asked to sign that they left their last job twenty minutes before coming to my house.  I called Stilwell's and said they had not informed me that I had to pay for them to come to my house from their last job and how would I know where they were coming from?  It was then forty minutes into my first hour and no work had been done.  They had to get their tools from the truck and then wait for one of them to go to the truck for an extension cord.  I did not know at that point that he was not going to be doing the work that I made the appointment for them to do.  He spoke with the person at Stilwell's after I did.  He already knew that he had not brought the right equipment because he then stated that they could have someone bring it, that the office was only five minutes away ( though they charge minimum of 15 minutes travel time), I was informed when I called to question.  I declined as I was not going to pay for them to wait for the right equipment and then start again to bill another hour to do the job I had hired them to do in the first place.  They fiddled around with the recording apparatus trying to figure out why it wasn't working which was not what I was paying for them to do.  They did nothing that I hired them to do and yet they sent me a bill for $290.00.  I now have to hire another plumbing company to do the same job that I hired them to do that they did not do.  I have not paid this bill and, if necessary, will report to the consumer protection agencies.   I had clearly explained more than once what I needed someone to come and do.  Not only did they not do the job but I had to travel more than one hour each way to meet with them.   I am shocked that they sent me a bill.
 
Please see my original request for service which clearly states what I wanted and did not get:  " A plumber referred me to you to have my waste lines traced with a camera and provide the direction and depth along the path."  I repeated same on calls.
UPDATE 10/14/2016 This provider is pretending they did not know what I requested to be done. There is clear evidence of the communication in the Angie's List Message Center. After this provider did not provide the service, I had to hire another plumber to do the same work that PW Stilwell did not. PW Stilwell Plumbing & Heating Inc missed a 3 Foot Crack. They did not bring the proper equipment to my appointment to do the work I asked of them and the equipment they did bring did not even work! I am now going to contact my local BBB and attorney general with some information I was given from Angie's List.

I thought they over charged me and I was not pleased with their service.

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Great!  Job was completed within 3 hours after my first phone call.