Epling Landscaping And Lawn Service Inc

Very professional and knowledgeable landscape design expert showed as scheduled, returned as scheduled with a good proposal, I signed a contract.

Have provided our weekly lawn care as well as occasional larger projects for several years. Always provided great and timely service.

We've been using Epling for their mowing/lawn care service for the past 2 years and have been very pleased with their work. We wanted to 'fix' the butterfly garden area that had been decimated by deer. Stacie came up with some great ideas for plants and the layout of the new garden. The landscaping team that came to do the work did an amazing job and were very efficient. We're very happy with the results and can't wait for spring to see our new garden area.

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It is great.  We are very happy with their service, and they always show up when they are supposed to. We also appreciate that they answer their own phones, and we never have to leave voice mails.

They are prompt and come every week the same day and time. Cut the lawn , weed wack the edges and blow the debris They are very professional and a great service

They do a great job with the spring cleanup.  they were also the cheapest I could find for grass cutting.

Quote did not match special offer so I didn't use this service. This was prepaid through Angie's list and getting a refund was a hassle.

Would have preferred to have not submitted a review but Angie's List has been bugging me about this for over a year and I'm simply sick of seeing the nag over & over.

Good firm.  Responsive.  But their market approach is somewhat flawed in that: a) one size fits all, b) you pay for activities, not results.  So, for example, if I want weeds controlled -- I thought I would pay a fixed amount to have my weeds managed.  Instead,  I ended up paying for additional treatments for different types of weeds as my yard deteriorated. 

Good news, Epling recently hired a specialist with deep knowledge in lawns and treatments.  He cam to my house and was very knowledgeable. 

Basically The order of events for planting and hardscaping was done in reverse, hence causing problems. The contract was signed in March I believe and the plants were planted in July, the middle of the summer heat. The creak stabilization was to be done first and only I portion was completed in July. I received an invoice for full payment prior after the trees were planted but before the creek stabilization was done, We paid only half the invoice.
They insisted that they creek was completed and I kept telling them they only did half of the creek. They later admitted that I was corrected after I pointed out to them that the contract clearly showed 2 separate areas of the creek along with 2 separate material lists, one for each area.
They then said they would schedule it in November when the ground would be frozen. That doesn't happen here until February-March. I inquired in late November about it and they informed me that their crews were gone for the winter. After numerous emails and no real response or follow up I sent the email below on June 6th. This finally got there attention. I sent it to everyone in the company that had ever sent me an email.
I haven't heard anything other than that you were going to stop by.
Things I need
Date of when the creek will  be completed
Date of when the Crape myrtle will be replaced
Answer to the disease in the bushes on the right side of the house.
Fallen Rock in the lower portion of the creek fixed.
This has gone on way to long. We are now pushing 1 year for the contract on the
plantings and hard scape.
They came out  the other day to fix the first creek area and told my wife that it wasn't done correctly the first time. They also stated that they will be out when the ground is dryer. This was their excuse last year.
Supposedly the Crape Myrtle is on order.

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Quality of work was excellent; started on time and stayed on job until completed.

We went with Epling after using another local mowing service for a year and have been signing an annual contract with them for the past two years.  They take care of everything outside of our home to include mowing 3 acres, edging, weed whacking, blowing, leaf removal, mulch, plants, weed pulling (by hand), and applicaiton of round up and insecticide as needed.  They are very professional and take care of moving things the kids left out in the yard before mowing.  The mowing is first rate and I feel like my lawn was just done by a professional stadium crew with the cross cut pattern!  Management and staff all seem like family when they stop by or call to see how things are going.  We have also used them to develop a landscaping plan that includes adding pavers to our existing patio that we will have them complete next summer. 

I have no problems with the cost as they are cheaper than our last mowing service and some things are worth paying for!  I feel like they are a bargain for what they do for us.

Epling was one of several companies I contacted for quotes on lawn mowing, lawn fertilization, and plant maintenance.  Stacie Kazee was my contact and she was extremely knowledgeable and professional.  It was important to me that the company doing the work knew the difference between a plant and a weed and how and when to properly prune plants.
Epling's pricing was a little higher than other quotes I received and unfortunately did not allow the flexibility for a la carte selection of services; otherwise, I may have chosen them to perform some of the work.  However, I would certainly contact them in the future if the maintenance company I have chosen does not live up to expectations.
What I really appreciated in the end was the professionalism of the company.  As a courtesy I called Epling's office to let them know I decided to go with another company.  I had done this with another vendor and the salesman's response made it clear that he didn't care and didn't even appreciate the call.  At Epling I spoke with Emily and she asked me for my feedback on why I selected another company.  From her demeanor I could tell she was interested and appreciated my call.  It's employees like this who make a company stand out.

They came by to take a look at our front and back yards. We needed to "spruce up" our landscaping to get our house ready to sell. We asked for a quote on edging and mulching the garden beds, planting colorful annuals (in the front beds), and trimming overgrown greenery. They seemed very knowledgeable about various options for us, however we didn't go with them due to the cost being outside our budget.

First let me say I like this company, but I believe it is stretched thin and this causes its response, communications and services to be declining.  I have used them for several years with very good results, but their service quality and response is slipping.  I believe their focus on commercial customers may be causing reduced attention to smaller individual residential customers.
Though their work eventually is eventually acceptable, it has become difficult to get quotes, work schedules and accurate fulfillment of project  tasks in a timely manner.   Communications response is very slow and often late, many times initiated only after repeated inquiry.
of as taken since Mid March from first inquiry to finished work and is still open because of incomplete items with no date yet of final completion.   The crew finally arrived on site with little knowledge of the tasks that were quoted to be done and no supervisor visited during the job work, requiring me to explain and supervise the work.  The ground was not prepared prior to seeding, including failure to rough up bare clay surfaces or remove weeds before seeding.  The crew did not know the areas to be worked for soil enhancement and seeding.   The crew did not know the job included edging of garden beds.  The crew did not know that a small area was to be regraded for surface water control.
Seeding work was finally completed as best as could be communicated.  However, they then left site without ever doing the garden edging at all after it was discussed several times during the visit.    We are now trying to arrange their return to complete edging and awaiting a schedule.  The regrading effort was a total shoot from the hip approach.   
I want to continue using Epling because I like the people there, but I find I can no longer recommend them to friends until I see an improvement in their project management.  This is a good company that has slipped and I hope they can turn my opinion around soon.  I want them to be a contractor who gives good results like they used to, not one that has very good reasons for declining results.

Everything was wonderful, except for the contract/pricing. Their rep caught me at a busy/bad time when other vendors were running around the house, and I really didn't get a chance to sit down and read everything thoroughly (my responsibility but my feedback is that I felt rushed in the process). Their services were top notch but that came with a top notch pricetag, and I spent way more money on this than I should have. They certainly earned that money with the level of work, don't misunderstand me, but if I had to do it over again I would have liked to sit down in my house undisturbed and really be sure I understood what everything would cost better than I did. If money becomes less tight for us I wouldn't hesitate to hire them again.

I contacted Epling and they were quick to return my call.  We set up a time for them to come out and estimate my lot size.  It was quick and easy.  They arrived and performed the work as described in the big deal (fertilizer application).

They had good pricing and they did great work.

They did a great job doing landscaping. The men who come out were extremely nice and very polite.

The front lawn was done about month before the back was re done. They are in high demand so it may take a couple of weeks for them  to get everything scheduled.
I am very satisfied with their service and work. They are top notch and Wayne Epling is very easy to work with. I would recommend them highly.

They are exceptional. They do mowing, landscaping design, fertilization and weed control. They are very good. We have a fairly large yard. They are family owned and very approachable. They are very kind. Their customer service is very good, and the mowers themselves are professional. I would use them again the future.

A few times mis-communication occurred between me and the office.  For example, I asked for certain plants to be pulled in front flower bed.  They told the person doing the work the wrong thing and he questioned what he was told.  The office person forgot to call me for clarification.  By the time she asked me about it the plants, they had died for the winter season.  Another example was when the work person fertilized my yard and I had NOT asked for that service .... they were suppose to prune my tree.

The actual work performed was fine.  My yard hasn't looked this good in a long time.  I have also been told by a friend that she is paying less . . . so I may be switching if I receive a better quote in the spring from another company.

While their sevice for lawn feeding, weed control and overseeding met my expectations, their grass cutting did not. The crew doing our lawn worked so quickly that parts were uncut, they damaged landscape lights, and damaged the yard with their rapid changes in direction. Their workmanship became worse when a neighbor also hired them. This resulted in the crew trying to work even faster. I will nt hire them for next year.