DJ's Professional Tree Service & More
About us
Additional service areas - Lynchburg, Christiansburg, Radford, Blacksburg and surrounding cities.
Services we offer
Tree services.
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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I received a call from DJ on 5-12-12 and it was a rather disturbing message. The message began with and quot;I don't know why I call since you never pick up your phone.and quot; To this I reply, I have Lyme disease and suffer daily with the fruits of Lyme disease. I don't normally answer the phone, however, I do return calls when I need to, depending upon how I feel that day.
Secondly, he told me in his message that he was thinking it over, and said and quot;I was actually getting about $3500.00 of work for $1300.00and quot;. Why? Because he removed the white oak. The original response of and quot;I'm going to make it right for youand quot; had changed to implying he had already done above and beyond by removing the white oak and chipping the root of the white oak and 1 free chipping to a root in the immediate area. But it was my understanding that the red oak would be chipped.
Now I feel he is putting this on me, giving me a guilt trip because of the negligence in dropping the tree incorrectly. The job was simple; remove 1 red oak tree. However, when removing the red oak, he took out a beautiful white oak. He misjudged where the tree would fall and it came down slapping the white oak, knocking it down and causing the root ball to be torn out of the ground. Also tearing up the red brick surrounding the landscaped area which was never fixed or put back to a normal appearance.
In addition to destroying my white oak, as I mentioned above, the white oak also crushed part of the rear end of their pick-up truck. In addition to the damage to the truck, the white oak also fell on the power lines causing a power outage on the street as well as a cable outage-requiring AEP to respond to the scene.
So it is a bit unfair to put this on the homeowner by tellig me that I am getting $2200.00 in free work? I was also told he would fill dirt in the grass area where the red oak fell, but to this day I am left with a large hole where water collects when it rains and where the grass has been destroyed. Please note the trunk of the red oak was about 4 feet fron left to right.
This tree company may have had good intentions, but good intentions do not take the place of customer service.
"When Member called me to look at his White oak tree I knew something didn't feel right. Needing the work though I gave him a more than excellent deal to cut and remove his tree for $1500. I normally wouldn't touch the tree for less than $3500 so that should tell you that It's a large tree with a higher degree of difficulty. On the day of the job, prior to climbing the tree we knocked on the door to ask him to move his Toyota truck and no one responded. I tried to call but no answer. So I worked atround it thinking common sense should tell you to move any vehicles that are parked under a tree that's scheduled to be removed. After I took off all limbs there was a pole left to be laid down. when felling it it clipped a small red oak tree pushing it over and it did reach the wires. Aep had it fixed in 1hour. Iti did not damage a personal ride it put a dent on the bed of a GMC work truck. I put 3 or 4 small holes on the driveway and fixed them The next day. Cut and removed the tree just like I said we would. The wife was unhappy about losing another oak tree. I grinded the red oak stump plus an older stump that was beside it as well. That's excellent customer service. I tried to cordinate by phone with Mike about planting 2 crape myrtle trees but didn't get a return call from several messages that I left. He also kept $200 out of the $1500 that was supposed to go towards the purchase of the trees. The last time we spoke he called from a private name private number that I happened to answer and said he found the trees online for $50 and he was going to take care of it. I don't expect any of my money back. People this is tree work, we take pride in doing an excellent job for customers and our reputation speaks for itself. Overall the member got 2 trees removed and 2 stumps grinded for $1300 Wow what a deal!"
Worked with me on the price.
Responsive about getting it done. Came out on Saturday.
Accomplished all of the work in about 2 hours.
Checks with you to make sure everything is as you expect.
The four-man crew arrived on time on the day and time promised. Because of their proximity to my electrical service lines, the upper portions of the trees had to be carefully cut and roped to the ground. The entire operation was performed professionally and went off without a hitch. All debris was carefully removed from the yard and tossed into the chipper.
Stump grinding was done a day or two later. It was done on the day promised and it, too, went off without a hitch.
After all the work was done, the only evidence that there had ever been trees in these locations were the chips left by the stump-grinder. (It was my choice to leave the chips in place.)
There's nothing fancy or slick about these guys. At every phase from estimate through cleanup, they simply showed up on time, did the work thoroughly and efficiently, and cleaned up after themselves. I probably could have found a lower bid, but the reviews here on Angie's List suggested these guys were honest, competent, and fair.
For what it's worth, I had had a tree removed from my property a couple of years ago by another company whose work I liked, too. When I called the owner for this job, he was on vacation for a few days. When he returned my call, I told him that I had given the job to DJ's Professional Tree Service. He told me that I had made a good choice.
Licensing
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